Quick Holdings LLC is hiring: IT Desktop Support in Atlanta

Description:

Job Description:

As a System Administrator, you are to maintain, upgrade, and manage our software, hardware, networks, and system applications. You will also address specific software, hardware, and operational issues that arise from clients. You should be able to diagnose and resolve problems quickly and efficiently. You should be able to manage and execute projects and report progress, both tasks and against the company budget. You should also have the patience to communicate with a variety of interdisciplinary teams and users within the company.

Requirements:

Essential Duties and Job Function:
Hardware Support on the Warehouse Floor (Approximately 60% of the Time):

• Demonstrate mechanical and technical skills for installing devices, including cameras and wireless access points (WAPs).
• Provide support and repair for office and label printers, including ordering necessary parts, supplies, and toner.
• Physically replace wireless access points (WAPs).
• Address printer jams and perform simple roller cleaning and fuser replacements for HP and Xerox printers.
• Clean Zebra printers using appropriate cleaning substances.
• Replace thermal printheads.
• Clean and maintain labels to ensure they print clearly and without artifacts.
• Perform basic hardware network support, such as terminating ethernet connections.
• Remove and dispose of retired equipment.
• Relocate workstations, printers, monitors, and other logistical setups as needed.
• Operate scissor lifts to reach high ceilings if required.
• List and move items up to 50 lbs. including printers and UPS devices.

Operations & Software Support (20%):

• Proactively assist colleagues with IT needs, recognizing that thye may not always seek help.
• Participate in an on-call schedule for remote support and potential on-site after-hours assistance.
• Collaborate with vendors to support third-party applications, including submitting tickets and testing solutions.
• Learn and support in-house and vendor applications, with logistics or warehouse management systems (WMS) knowledge being a plus.
• Troubleshoot issues and outages, documenting postmortem investigations.
• Understanding industry-standard password and security requirements.

1. Support multi-factor authentication (MFA) setup.
2. Set up phone email accounts (Office 365)
3. Provide laptop/desktop support, including joining Azure Entra/AD.
4. Offer Microsoft Office application support, such as MFA recovery, password reset, and resolving oneDrive sync issues.
5. Knowledge of SharePoint and Outlook Teams is highly advantageous.
6. Actively look for and help other associates (they won't always reach out)

• Troubleshoot issues, outages, and have the ability to create postmortem investigations and documentation.
• Understanding of industry-standard password requirements, security requirements, etc.

1. Ability to support MFA set up
2. Phone email set up (Office 365)
3. Laptop / Desktop support

• Join Azure Entra/AD

1. Microsoft Offie app support

• Recover MFA / Reset passwords
• OneDrive issues / sync issues
• Sharepoint knowledge a huge plus (secutiry, permissions, etc.)
• Outlook teams (both Mac & PC)
• Upgrade software with new releases and models.
• Develop expertise to train staff on new technologies and systems.

Project Involvement (20%):

• Clear print queues and remap printer connections (USB or Network).
• Test signal strength and performance of handheld devices.
• Order toner and other necessary equipment and parts.
• Liaise with vendors for on-site support and maintenance (e.g. Xerox).
• Provide feedback on new software releases and conduct basic user training.
• Coordinate with vendors for on-site maintenance, installations, cable runs, and other IT-related solutions.
• Manage assets by monitoring usage, acquiring new hardware, and retiring old hardware.

1. Evaluate, notify, and quote necessary equipment for review
2. Monitor equipment usage and age, making recommendations for alternatives or replacements.

• Collaborate with IT and operations reams to set up, debug, and train staff on software and hardware usage.
• Set up accounts and workstations, with Azure experience being advantageous.

1. Familiarity with Active Directory (AD) or Azure is beneficial.

Highly Desirable Skills:

• Experience in Logistics.
• Proficiency with Microsoft 365 and Azure.
• Familiarity with warehouse management systems (WMS) and transportation management systems (TMS).
• Leadership

Opportunities:

• Network management and administration
• Software evaluation
• Lots of possibilities to get into SQL and Programming environments
• Leadership

Work Environment:

• Work form facility / Office. Potential for part time remote work after 6 months evaluation.

Physical Demands:While performing the duties of this job, the employee is regularly required to sit for lengthy periods of time, use a computer and keyboard. The employee is regularly required to communicate or listen. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.