Onsite-IT Support Representative Job at YOH Services LLC in Florence

Overview

IT Support Representative is needed for a contract opportunity with Yoh's client located in Florence, KY.

The Big Picture — Top Skills Should You Possess

• High School Diploma or equivalent
• Five (5) plus years' experience in the IT industry
• Strong knowledge of Windows platforms: Windows 10, Windows 11, and networking concepts such as TCP/IP protocols
• Onsite; M-F; 8am - 5pm
• Pay Range: $33 - $35/hr; depending on experience

What You'll Be Doing

• Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
• Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals (monitors, headsets, docking stations) in accordance with IT operations policy and procedures
• Provisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment
• Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments involving Windows operating system updates, patches, and hotfixes to end user computers
• Works with IT Service Desk and Site Business Stakeholders to communicate planned IT maintenance requiring IT service outages, and unplanned Incident Response notifications

What You Need to Bring to the Table

• High School Diploma or equivalent
• Five (5) plus years' experience in the IT industry
• Strong knowledge of Windows platforms: Windows 10, Windows 11, and networking concepts such as TCP/IP protocols
• Hands-on knowledge of HP, Xerox, Ricoh, Zebra printers and copiers
• Experience working in a manufacturing or laboratory facility
• Windows Server 2019, 2022
• Mobile Device Management experience
• Project Coordination experience
• A+ certification or equivalent networking experience

Bonus Points! Otherwise Known As Preferred Qualifications

• Associate's Degree

Opportunity is Calling, Apply Now!

Estimated Min Rate: $24.50

Estimated Max Rate: $35.00

What’s In It for You?

We welcome you to be part of a large, global staffing company to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community for access to opportunities and this exclusive opportunity available to you. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit the following site to contact us if you are an individual with a disability and require accommodation in the application process:

https://www.yoh.com/applicants-with-disabilities