Hotel Flor Tampa
About Us:
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you! Overview: Position Summary: The Front Desk Agent is responsible for creating an engaging, caring environment for the hotels, internal and external, Guests. The key to success in this position is to ensure total Guest satisfaction, by an efficient check-in and checkout experience, identification and resolution of Guests related problems, provide property and destination information, and to proactively respond to the needs of our Guests. The Hotels success depends on the establishment of long lasting relationships with its Guests; the person selected for this position will be the foundation of this relationship. Job Factor: Major Functional Objectives: Acknowledge all Guests within 10 feet Engage each Guest with a courteous, professional greeting within 5 feet Use Service Language in all Guest conversations. Maintain a professional appearance at all times; comply with hotel dress and grooming policies. Know and use all tools in the Hilton Service Recovery Toolbox. Efficient, professional Check-in (tasks include): Request photo identification; verify name and if guest is of legal age to rent a room. Explain parking options and ask which option they prefer to use. Register guest in Hiltons OnQ (Property Management System) Establish proper credit for room and tax Establish credit for incidentals, or restrict services if credit is not provided. Get the names of all additional Guests in room Give requested room type, if available (if room type not available, explain situation to the Guest). Enter Hilton Honors number in system, or offer to enroll guest, if not a member. Request and enter Airline Frequent Flyer number Request partner rental car information. Ask Guest to sign registration card according to Hotel and Brand policies. Ask Guest for the number of keys to be issued, and create keys Retrieve letters, faxes, or other packages for Guests at time of check in. Offer a daily delighter (a service or special that may benefit the Guest or their family) Give overview of the hotel, and give directions to room Ask guest if they need change. Introduce the Guest to the bell staff member that will be escorting them to their room. Offer name, phone extension, and invite Guest to call on individual personally for additional assistance and/or use the CAREline. File Guest Registration Card Efficient professional check-out (tasks include): Inquire about guests' stay resolve any problems or get a manager involved immediately. Retrieve Registration Card Verify if Guests Hilton HHonors number is in the system or solicit program. Verify if Guests Airline Frequent Flyer number is in the system, if not solicit it. Reconfirm form of payment. Print Guest Folio Ask Guest if they need directions to other destinations Ask Guest if they need change Ask Guest if can make return reservations for this property Explain to the Guest they may be getting a survey and solicit a positive response if the response is going to be negative, get a manager immediately. Thank Guest for staying at the hotel and offer name and invite Guest to call on individual personally for future assistance. File Guest Registration Card in the checked-out file. Subordinate Objectives: Identify and resolve all service-related problems immediately to the guests complete satisfaction. Complete daily checklist duties when assigned by a supervisor or management. Comply with hotel cash handling and bank procedures. Provide directions to local destinations Answer questions about hotel policies, services, and prices. Assist Guests with restaurant reservations, attraction tickets, shopping and entertainment information, and rental cars. Assist Guests with questions via telephone in a professional and courteous manner. Assist Guests with directions to meeting rooms or Hotel sponsored events. Provide assistance with safety deposit boxes, complying with hotel policy. Help Guests arrange taxis, shuttles, and tours. Contact housekeeping or engineering staff when guests report department related problems. Record and report comments and complaints to members of management. Team Participation Objectives: Attend monthly departmental meetings (Required) Attend workshops and training sessions (Required) Each employee is encouraged to participate in company-sponsored events. Be knowledgeable of the Companys 17 Commitments of CARE Use the Hotel and Departmental Mission Statements as models for professional behavior. Be familiar with Guest Satisfaction Scores and recommend solutions to improve the guests service experience.
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you! Overview: Position Summary: The Front Desk Agent is responsible for creating an engaging, caring environment for the hotels, internal and external, Guests. The key to success in this position is to ensure total Guest satisfaction, by an efficient check-in and checkout experience, identification and resolution of Guests related problems, provide property and destination information, and to proactively respond to the needs of our Guests. The Hotels success depends on the establishment of long lasting relationships with its Guests; the person selected for this position will be the foundation of this relationship. Job Factor: Major Functional Objectives: Acknowledge all Guests within 10 feet Engage each Guest with a courteous, professional greeting within 5 feet Use Service Language in all Guest conversations. Maintain a professional appearance at all times; comply with hotel dress and grooming policies. Know and use all tools in the Hilton Service Recovery Toolbox. Efficient, professional Check-in (tasks include): Request photo identification; verify name and if guest is of legal age to rent a room. Explain parking options and ask which option they prefer to use. Register guest in Hiltons OnQ (Property Management System) Establish proper credit for room and tax Establish credit for incidentals, or restrict services if credit is not provided. Get the names of all additional Guests in room Give requested room type, if available (if room type not available, explain situation to the Guest). Enter Hilton Honors number in system, or offer to enroll guest, if not a member. Request and enter Airline Frequent Flyer number Request partner rental car information. Ask Guest to sign registration card according to Hotel and Brand policies. Ask Guest for the number of keys to be issued, and create keys Retrieve letters, faxes, or other packages for Guests at time of check in. Offer a daily delighter (a service or special that may benefit the Guest or their family) Give overview of the hotel, and give directions to room Ask guest if they need change. Introduce the Guest to the bell staff member that will be escorting them to their room. Offer name, phone extension, and invite Guest to call on individual personally for additional assistance and/or use the CAREline. File Guest Registration Card Efficient professional check-out (tasks include): Inquire about guests' stay resolve any problems or get a manager involved immediately. Retrieve Registration Card Verify if Guests Hilton HHonors number is in the system or solicit program. Verify if Guests Airline Frequent Flyer number is in the system, if not solicit it. Reconfirm form of payment. Print Guest Folio Ask Guest if they need directions to other destinations Ask Guest if they need change Ask Guest if can make return reservations for this property Explain to the Guest they may be getting a survey and solicit a positive response if the response is going to be negative, get a manager immediately. Thank Guest for staying at the hotel and offer name and invite Guest to call on individual personally for future assistance. File Guest Registration Card in the checked-out file. Subordinate Objectives: Identify and resolve all service-related problems immediately to the guests complete satisfaction. Complete daily checklist duties when assigned by a supervisor or management. Comply with hotel cash handling and bank procedures. Provide directions to local destinations Answer questions about hotel policies, services, and prices. Assist Guests with restaurant reservations, attraction tickets, shopping and entertainment information, and rental cars. Assist Guests with questions via telephone in a professional and courteous manner. Assist Guests with directions to meeting rooms or Hotel sponsored events. Provide assistance with safety deposit boxes, complying with hotel policy. Help Guests arrange taxis, shuttles, and tours. Contact housekeeping or engineering staff when guests report department related problems. Record and report comments and complaints to members of management. Team Participation Objectives: Attend monthly departmental meetings (Required) Attend workshops and training sessions (Required) Each employee is encouraged to participate in company-sponsored events. Be knowledgeable of the Companys 17 Commitments of CARE Use the Hotel and Departmental Mission Statements as models for professional behavior. Be familiar with Guest Satisfaction Scores and recommend solutions to improve the guests service experience.