TEKsystems is hiring: Healthcare Customer Service Representative in Thetford Hil

We are seeking relationship-driven Healthcare Customer Service Representatives to support our client. This fully remote role involves contacting medical and dental providers to retrieve missing or incomplete documentation, ensuring compliance with contract specifications.

You will begin on the fax receive team, sorting and attaching faxes to orders, and later transition to retrievals, where you’ll engage directly with providers. This role requires investigative thinking, strong phone etiquette, and a commitment to white-glove service.

Key Responsibilities:

• Contact healthcare providers to retrieve and verify documentation.
• Educate providers on service delivery expectations and documentation standards.
• Analyze order requests and determine appropriate actions based on contract terms.
• Sort and attach incoming faxes to corresponding orders.
• Meet KPIs, including processing 50–60 orders per day (average 7 orders/hour).
• Collaborate within assigned pods covering specific states/regions.

Qualifications:

• 1+ year of customer service experience in the healthcare industry (call center preferred).
• Experience handling inbound and outbound calls.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Outlook and Office.
• Excellent phone communication and problem-solving abilities.
• Experience with medical terminology or government/military contracts.
• Previous team lead or shift lead experience.
• Familiarity with dispatch or driver coordination.

Work Environment:

• Fully remote; must work in a private, secure space with a door.
• Must comply with HIPAA and data security guidelines.
• Must be open to working holidays if needed.
• Cannot work from multiple locations or use satellite/hotspot internet.

Pay and Benefits

The pay range for this position is $17.50 - $17.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 1, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.