Colorado Staffing
Customer Service Representative III
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role may require up to 25% of travel to enhance collaboration and ensure successful completion of projects. In this exciting role as a Customer Service Representative III within Medtronic's call center environment, you will have responsibility for providing timely telephone support to customers while simultaneously entering data into the Medtronic Business System. Provides product and basic technical support in a positive and professional manner to both customers and end users. Interfaces with internal departments to meet job objectives and fulfill customer requirements. Responsibilities may include the following and other duties may be assigned: Properly documents product complaints, service requests and inquiries generated by customers. Issues Return Goods Authorizations to return reported product for service and/or exchanges. Creates, coordinates, tracks and provides follow up for customers on Sales Orders. Escalates customer requests and issues for resolution when appropriate to a Technical Services Specialist. Stays up to date on and follows, all procedures related to the job which can affect the quality of products and services provided to customers. Possesses basic understanding and knowledge of products supported and service lines. Receives and processes fax, mail and/or on-line network inquiries. Reviews daily routine reports for accuracy of data entry. Contacts customers as follow up to open Return Goods Authorizations. Provides weekly updates of all open orders and RGAs in order to properly close out any aged requests. Must Have: High School diploma or equivalent with minimum of 4 years of relevant experience Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education. Physical Job Requirements:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits & Compensation:
Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD): $40,800.00 - $61,200.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic: We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 95,000+ passionate people. We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role may require up to 25% of travel to enhance collaboration and ensure successful completion of projects. In this exciting role as a Customer Service Representative III within Medtronic's call center environment, you will have responsibility for providing timely telephone support to customers while simultaneously entering data into the Medtronic Business System. Provides product and basic technical support in a positive and professional manner to both customers and end users. Interfaces with internal departments to meet job objectives and fulfill customer requirements. Responsibilities may include the following and other duties may be assigned: Properly documents product complaints, service requests and inquiries generated by customers. Issues Return Goods Authorizations to return reported product for service and/or exchanges. Creates, coordinates, tracks and provides follow up for customers on Sales Orders. Escalates customer requests and issues for resolution when appropriate to a Technical Services Specialist. Stays up to date on and follows, all procedures related to the job which can affect the quality of products and services provided to customers. Possesses basic understanding and knowledge of products supported and service lines. Receives and processes fax, mail and/or on-line network inquiries. Reviews daily routine reports for accuracy of data entry. Contacts customers as follow up to open Return Goods Authorizations. Provides weekly updates of all open orders and RGAs in order to properly close out any aged requests. Must Have: High School diploma or equivalent with minimum of 4 years of relevant experience Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education. Physical Job Requirements:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits & Compensation:
Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD): $40,800.00 - $61,200.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic: We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 95,000+ passionate people. We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.