Home Instead Senior Care
Home Instead® - Scheduling Coordinator
Job Summary: The Scheduling Coordinator is responsible for organizing and coordinating patient care appointments, ensuring timely and efficient scheduling for healthcare services. This role requires strong communication and organizational skills to work closely with patients, healthcare providers, and support staff, guaranteeing a smooth scheduling process. The ideal candidate will have excellent attention to detail, a high level of empathy, and the ability to prioritize patient needs.
Join Home Instead as a Scheduler
Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!
What We Offer
Health Insurance, Vision, and Dental
401k Plan
PTO Program
Bonus Program
A meaningful career in a vital industry
Opportunity for growth within the company
Key Responsibilities
Answer calls professionally and knowledgeably
Match clients and Caregivers based on needs, skills, and location
Maintain schedules, fostering quality matches and strong relationships
Monitor, mediate, and log activities in our software system
Ensure accurate client and Caregiver records
Address client and Caregiver concerns as needed
Communicate openly with colleagues, Caregivers, clients, and family members
Uphold company policies, procedures, and business ethics
Schedule and oversee quality between clients and caregivers, ensuring satisfaction and safety.
Maintain all documentation in compliance with state, federal, and franchise standards.
Identify opportunities to enhance service hours and add value to the client experience.
About Home Instead
Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like compassion, commitment and integrity, and you’ll work alongside a dedicated team making an impact.
Qualifications
High school diploma or equivalent required; associate’s degree or relevant certification preferred.
Experience in healthcare scheduling or administrative roles, particularly within a clinical or medical environment.
Proficiency with scheduling software, EHR systems, and basic computer applications.
Ability to excel in a fast-paced,team-oriented environment
Adaptable and able to act with urgency
Completes criminal background, MVR, drug screen, and reference checks
Passion for working with the aging population is preferred
Conduct on-site visits, introductions, and training to support Care Professional performance and job satisfaction.
Work closely with recruitment and retention teams to support hiring and retention goals.
Key Competencies
Experience in a service-focused role, with a dedication to "doing what’s right"for clients
Strong organizational skills and comfort with technology
Commitment to high standards of compliance and service quality
High level of discretion and confidentiality regarding patient information
Flexible availability for occasional after-hours or weekend duties
Technical Proficiency (Preferred)
Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce
Employment Type -
Full-Time
If you are ready to join a caring, impactful organization with a passion for improving the lives of seniors, we encourage you to apply!
Job Summary: The Scheduling Coordinator is responsible for organizing and coordinating patient care appointments, ensuring timely and efficient scheduling for healthcare services. This role requires strong communication and organizational skills to work closely with patients, healthcare providers, and support staff, guaranteeing a smooth scheduling process. The ideal candidate will have excellent attention to detail, a high level of empathy, and the ability to prioritize patient needs.
Join Home Instead as a Scheduler
Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!
What We Offer
Health Insurance, Vision, and Dental
401k Plan
PTO Program
Bonus Program
A meaningful career in a vital industry
Opportunity for growth within the company
Key Responsibilities
Answer calls professionally and knowledgeably
Match clients and Caregivers based on needs, skills, and location
Maintain schedules, fostering quality matches and strong relationships
Monitor, mediate, and log activities in our software system
Ensure accurate client and Caregiver records
Address client and Caregiver concerns as needed
Communicate openly with colleagues, Caregivers, clients, and family members
Uphold company policies, procedures, and business ethics
Schedule and oversee quality between clients and caregivers, ensuring satisfaction and safety.
Maintain all documentation in compliance with state, federal, and franchise standards.
Identify opportunities to enhance service hours and add value to the client experience.
About Home Instead
Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like compassion, commitment and integrity, and you’ll work alongside a dedicated team making an impact.
Qualifications
High school diploma or equivalent required; associate’s degree or relevant certification preferred.
Experience in healthcare scheduling or administrative roles, particularly within a clinical or medical environment.
Proficiency with scheduling software, EHR systems, and basic computer applications.
Ability to excel in a fast-paced,team-oriented environment
Adaptable and able to act with urgency
Completes criminal background, MVR, drug screen, and reference checks
Passion for working with the aging population is preferred
Conduct on-site visits, introductions, and training to support Care Professional performance and job satisfaction.
Work closely with recruitment and retention teams to support hiring and retention goals.
Key Competencies
Experience in a service-focused role, with a dedication to "doing what’s right"for clients
Strong organizational skills and comfort with technology
Commitment to high standards of compliance and service quality
High level of discretion and confidentiality regarding patient information
Flexible availability for occasional after-hours or weekend duties
Technical Proficiency (Preferred)
Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce
Employment Type -
Full-Time
If you are ready to join a caring, impactful organization with a passion for improving the lives of seniors, we encourage you to apply!