Purple Drive
TITLE: (CCM) Specialist
LOCATION: OMAHA
Key Responsibilities:
Design, develop, and maintain document composition solutions using
OpenText Exstream, Documerge, and CCM platforms . Gather and analyze business requirements to deliver effective document templates, workflows, and communication strategies. Develop and maintain complex business rules, data mappings, and templates for personalized customer communications. Ensure accuracy, compliance, and consistency in customer communications across multiple channels (print, email, SMS, portal). Work closely with business stakeholders, QA, and operations teams to ensure high-quality deliverables. Troubleshoot and resolve issues in production and non-production environments. Participate in code reviews, performance tuning, and best practice implementation. Mandatory Skills:
Hands-on experience with
OpenText Exstream (or Documerge) . Strong knowledge of
Customer Communication Management (CCM) systems . Experience in designing and developing templates, correspondence, and batch processing. Proficiency in
data integration, XML, XSLT, and scripting languages . Strong debugging and problem-solving skills. Good understanding of
SDLC and Agile methodologies . Preferred Skills:
Knowledge of
document management systems, output management, and print stream technologies (AFP, PDF, PostScript, PCL) . Experience with
customer communications in Banking, Insurance, or Telecom domains . Familiarity with
cloud-based CCM solutions
(e.g., OpenText Exstream Cloud, Quadient, Smart Communications). Strong communication and documentation skills.
LOCATION: OMAHA
Key Responsibilities:
Design, develop, and maintain document composition solutions using
OpenText Exstream, Documerge, and CCM platforms . Gather and analyze business requirements to deliver effective document templates, workflows, and communication strategies. Develop and maintain complex business rules, data mappings, and templates for personalized customer communications. Ensure accuracy, compliance, and consistency in customer communications across multiple channels (print, email, SMS, portal). Work closely with business stakeholders, QA, and operations teams to ensure high-quality deliverables. Troubleshoot and resolve issues in production and non-production environments. Participate in code reviews, performance tuning, and best practice implementation. Mandatory Skills:
Hands-on experience with
OpenText Exstream (or Documerge) . Strong knowledge of
Customer Communication Management (CCM) systems . Experience in designing and developing templates, correspondence, and batch processing. Proficiency in
data integration, XML, XSLT, and scripting languages . Strong debugging and problem-solving skills. Good understanding of
SDLC and Agile methodologies . Preferred Skills:
Knowledge of
document management systems, output management, and print stream technologies (AFP, PDF, PostScript, PCL) . Experience with
customer communications in Banking, Insurance, or Telecom domains . Familiarity with
cloud-based CCM solutions
(e.g., OpenText Exstream Cloud, Quadient, Smart Communications). Strong communication and documentation skills.