Collabera
Title: Customer Service Representative (Level III) Client : Banking Location: Jacksonville, FL Duration: 12 months of contract | (Based upon performance, could be possibility of extension or hire) Pay - $18 - $20/hr. per hour Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) Available shift : Sunday – Thursday 11:30 – 8:00pm EST Monday - Friday 8H 30L 10:00 AM - 6:30 PM EST Monday - Friday 8H 30L 10:30 AM - 7:00 PM EST Monday - Friday 8H 30L 11:00 AM - 7:30 PM EST Monday - Friday 8H 30L 11:30 AM - 8:00 PM EST Monday - Friday 8H 30L 12:00 PM - 8:30 PM EST Monday - Friday 8H 30L 12:30 PM - 9:00 PM EST Required Skills- Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise