Customer Service Representative Job at ABCS, Inc. in Fort Smith

Title: Support Specialist – Customer Service I Duration: 4 months Contract Location: Onsite – Fort Smith, AR Schedule: Monday–Friday, 9:00 AM – 6:00 PM, with occasional Saturdays (9:00 AM – 2:00 PM) Pay Rate: Up to $18/hr on W2 (All inclusive / no benefits) Job Description: We are seeking a Customer Service Support Specialist to assist during open enrollment. The role involves answering phones, booking appointments, and providing excellent customer support in a professional environment. Responsibilities: Answer incoming phone calls and assist customers with inquiries. Book appointments for open enrollment using Bookio. Update and manage records in Salesforce. Communicate effectively via Outlook and other tools. Provide friendly and professional service to all customers. Requirements: Previous experience in customer service preferred. Strong communication and organizational skills. Ability to work onsite full-time in Fort Smith, AR. Familiarity with Bookio, Salesforce, and Outlook is a plus. Willingness to work occasional Saturdays. Interview Process: Zoom interview and/or onsite interview.