Archer Daniels Midland Company
Customer Service Representative - New Berlin, IL
Archer Daniels Midland Company, New Berlin, Illinois, United States, 62670
Job Description
Customer Service Representative - New Berlin, IL This is a full time non-exempt position.
Position summary: This successful candidate will be responsible for proactively maintaining an ongoing relationship with customers, grain origination staff and operations staff. They will have daily exposure to customers in a fast paced environment and will be responsible for handling many aspects of customer accounts via phone conversations and in person interaction. Representatives will have exposure to grain ticket entry and processing, producer settlements, information in customer records management, purchasing grain from customers and accounts payable processing. Limited travel may be required.
Job Responsibilities:
Work in a lively grain purchase environment Partner with Operations to know the functionality of One Weigh & how it interfaces with Agris Partner with Origination Team to maintain excellent relationships with producer customers & give bids for grain Interact with customers regarding orders and documentation needs Follow through on logistics for shipments from origin to destination Enter and handle sales and purchase contracts Process invoices and monitor accounts receivable Researching and acquiring resolution of customer issues Effectively handle positive relationships with ADM Plants, ADM Transportation Teams, ADM Technical Team and Shared Service Cross training on all CSR responsibilities Other reasonable tasks as assigned by supervisor Job Requirements:
Ability to multi task is essential to being successful in this job. Must adapt and perform consistently in a fast paced environment. Outstanding verbal and written communication skills to be utilized daily High regard for accuracy and attention to detail Ability to collaborate well in a team environment. Must be committed to group goals and objectives and continually seek to improve Excellent organizational skills Must be efficient problem solver Must be able to make moderately complex decisions which impact all aspects of the business Must have a friendly and positive disposition Proficiency in Microsoft Excel, Word and Outlook required Ability to learn web based and other computer applications as needed Actively grow their knowledge of their customers business and market conditions 2 year Associate's Degree or 4 years office &/or CSR experience equivalency Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.
REF:100916BR
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law
Benefits and Perks
Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
Physical wellness
- medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable). Financial wellness
- flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection. Mental and social wellness
- Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares). Additional benefits include: Paid time off including paid holidays. Adoption assistance and paid maternity and parental leave. Tuition assistance. Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs. *Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.
Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
The pay range for this position is expected to be between:
Customer Service Representative - New Berlin, IL This is a full time non-exempt position.
Position summary: This successful candidate will be responsible for proactively maintaining an ongoing relationship with customers, grain origination staff and operations staff. They will have daily exposure to customers in a fast paced environment and will be responsible for handling many aspects of customer accounts via phone conversations and in person interaction. Representatives will have exposure to grain ticket entry and processing, producer settlements, information in customer records management, purchasing grain from customers and accounts payable processing. Limited travel may be required.
Job Responsibilities:
Work in a lively grain purchase environment Partner with Operations to know the functionality of One Weigh & how it interfaces with Agris Partner with Origination Team to maintain excellent relationships with producer customers & give bids for grain Interact with customers regarding orders and documentation needs Follow through on logistics for shipments from origin to destination Enter and handle sales and purchase contracts Process invoices and monitor accounts receivable Researching and acquiring resolution of customer issues Effectively handle positive relationships with ADM Plants, ADM Transportation Teams, ADM Technical Team and Shared Service Cross training on all CSR responsibilities Other reasonable tasks as assigned by supervisor Job Requirements:
Ability to multi task is essential to being successful in this job. Must adapt and perform consistently in a fast paced environment. Outstanding verbal and written communication skills to be utilized daily High regard for accuracy and attention to detail Ability to collaborate well in a team environment. Must be committed to group goals and objectives and continually seek to improve Excellent organizational skills Must be efficient problem solver Must be able to make moderately complex decisions which impact all aspects of the business Must have a friendly and positive disposition Proficiency in Microsoft Excel, Word and Outlook required Ability to learn web based and other computer applications as needed Actively grow their knowledge of their customers business and market conditions 2 year Associate's Degree or 4 years office &/or CSR experience equivalency Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.
REF:100916BR
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law
Benefits and Perks
Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
Physical wellness
- medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable). Financial wellness
- flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection. Mental and social wellness
- Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares). Additional benefits include: Paid time off including paid holidays. Adoption assistance and paid maternity and parental leave. Tuition assistance. Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs. *Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.
Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
The pay range for this position is expected to be between: