Mae Trongkamsataya - State Farm Agent
Customer Service Manager - State Farm Agent Team Member
Mae Trongkamsataya - State Farm Agent, Morton Grove, Illinois, United States, 60053
Job Description
Job Description
Benefits: Competitive salary Opportunity for advancement Training & development
Office Manager State Farm Agency (Morton Grove, IL)
Location: 6126 Lincoln Avenue, Morton Grove, IL 60053 just east of the Morton Grove Library on Lincoln Ave
About the Agency: Mae Trongkamsatayas team prides itself on being more than just an insurance office; they're committed community partners serving Chicago, Morton Grove, Niles, Glenview, Skokie, and beyond across Illinois, Wisconsin, and Indiana
This multilingual agency excels at personalized serviceoffering policies in English, Spanish, Burmese, Thai, and Vietnamese. Their office is known for thoughtful service, strong local presence, and genuine care, supported by glowing customer feedback and high ratings.
Position Overview: We're seeking an
Office Manager
to lead day-to-day operations and support Maes mission: helping customers manage lifes uncertainties through personalized insurance and lifelong relationships.
Key Responsibilities:
Lead and coordinate daily agency operations, including staff supervision, workflow organization, and coverage across product lines such as Auto, Home, Business, Life, Pet, and Health Insurance
Maintain office hours alignment: MonWed 9 AM6 PM, Thu 9 AM6 PM, Fri 9 AM5 PM, Closed weekends (with after-hours by appointment)
Serve as a liaison between clients and the agentensuring exceptional customer service, scheduling appointments (in-person and virtual), handling billing and claims inquirie
Train, mentor, and motivate staff (like Aide Hernandez and team) to maintain high standards in licensing, client interaction, and product knowledge
Oversee licensing compliance within the officeensuring all team members hold valid P&C licenses and meet continuing education requirements.
Assist with localized community outreach efforts, including virtual appointments and educational events
Manage administrative tasksoffice correspondence, vendor relations, insurance carrier communications, and maintaining confidentiality and professionalism in all client interactions.
Who You Are:
Licensed in Property & Casualty Insurance
Essential for the role.
Experienced in Insurance Agency Operations
You understand workflow, compliance, and customer service within a multi-line agency environment.
Strong Leader & Organizer
You thrive guiding teams, optimizing processes, and maintaining a professional office environment.
Excellent Communicator
Youre customer-focused and adept at briefing clients and staff about complex insurance products in clear, empathetic terms.
Tech-Savvy & Adaptable
Comfortable with scheduling tools, billing and claims systems, and supporting both in-person and virtual client interactions.
Community-Oriented
You value building trust and long-term relationships with clients and community partners.
Why Join This Team:
Be part of a
highly-rated, community-focused agency
with a reputation for excellent, multilingual service
Enjoy a
stable and structured work schedule
with flexibility for virtual or after-hours appointments
Opportunity to
grow within the agency , with a supportive environment that values advancement, professional development, and team success
Be an integral part of Maes mission to
protect local families and small businesses
through meaningful relationships and tailored insurance solutions
Compensation & Benefits:
Salary commensurate with experience.
Competitive benefit package (e.g. paid time off, training, commission incentives) reflective of agency offerings
Indirect employment via an independent contractor agent; not directly employed by State Farm
Job Description
Benefits: Competitive salary Opportunity for advancement Training & development
Office Manager State Farm Agency (Morton Grove, IL)
Location: 6126 Lincoln Avenue, Morton Grove, IL 60053 just east of the Morton Grove Library on Lincoln Ave
About the Agency: Mae Trongkamsatayas team prides itself on being more than just an insurance office; they're committed community partners serving Chicago, Morton Grove, Niles, Glenview, Skokie, and beyond across Illinois, Wisconsin, and Indiana
This multilingual agency excels at personalized serviceoffering policies in English, Spanish, Burmese, Thai, and Vietnamese. Their office is known for thoughtful service, strong local presence, and genuine care, supported by glowing customer feedback and high ratings.
Position Overview: We're seeking an
Office Manager
to lead day-to-day operations and support Maes mission: helping customers manage lifes uncertainties through personalized insurance and lifelong relationships.
Key Responsibilities:
Lead and coordinate daily agency operations, including staff supervision, workflow organization, and coverage across product lines such as Auto, Home, Business, Life, Pet, and Health Insurance
Maintain office hours alignment: MonWed 9 AM6 PM, Thu 9 AM6 PM, Fri 9 AM5 PM, Closed weekends (with after-hours by appointment)
Serve as a liaison between clients and the agentensuring exceptional customer service, scheduling appointments (in-person and virtual), handling billing and claims inquirie
Train, mentor, and motivate staff (like Aide Hernandez and team) to maintain high standards in licensing, client interaction, and product knowledge
Oversee licensing compliance within the officeensuring all team members hold valid P&C licenses and meet continuing education requirements.
Assist with localized community outreach efforts, including virtual appointments and educational events
Manage administrative tasksoffice correspondence, vendor relations, insurance carrier communications, and maintaining confidentiality and professionalism in all client interactions.
Who You Are:
Licensed in Property & Casualty Insurance
Essential for the role.
Experienced in Insurance Agency Operations
You understand workflow, compliance, and customer service within a multi-line agency environment.
Strong Leader & Organizer
You thrive guiding teams, optimizing processes, and maintaining a professional office environment.
Excellent Communicator
Youre customer-focused and adept at briefing clients and staff about complex insurance products in clear, empathetic terms.
Tech-Savvy & Adaptable
Comfortable with scheduling tools, billing and claims systems, and supporting both in-person and virtual client interactions.
Community-Oriented
You value building trust and long-term relationships with clients and community partners.
Why Join This Team:
Be part of a
highly-rated, community-focused agency
with a reputation for excellent, multilingual service
Enjoy a
stable and structured work schedule
with flexibility for virtual or after-hours appointments
Opportunity to
grow within the agency , with a supportive environment that values advancement, professional development, and team success
Be an integral part of Maes mission to
protect local families and small businesses
through meaningful relationships and tailored insurance solutions
Compensation & Benefits:
Salary commensurate with experience.
Competitive benefit package (e.g. paid time off, training, commission incentives) reflective of agency offerings
Indirect employment via an independent contractor agent; not directly employed by State Farm