5TH HQ LLC
Bilingual Appointment Scheduler (Eng/Spa)
5TH HQ LLC, Fort Lauderdale, Florida, United States, 33324
Job Description
Job Description
Job Description:
As a Bilingual Appointment Scheduler, you will be responsible for managing patient appointments, ensuring smooth communication between English and Spanish-speaking patients, and providing administrative support to the medical team. Your role is essential in maintaining efficient office operations and delivering excellent patient care. Key Responsibilities: Appointment Scheduling:
Coordinate and schedule patient appointments, follow-ups, and consultations, ensuring that the office calendar is accurately maintained and efficiently managed. Patient Communication:
Serve as the primary point of contact for patients, handling phone calls, emails, and in-person inquiries in both English and Spanish. Patient Intake:
Assist with patient check-ins, verifying insurance information, updating patient records, and ensuring that all necessary documentation is completed prior to appointments. Reminder Calls:
Conduct appointment reminder calls and send confirmation messages to reduce no-show rates and ensure patients are informed about their appointments. Coordination:
Work closely with team member to manage appointment availability, reschedule appointments when necessary, and ensure that the office workflow is optimized. Administrative Support:
Perform general administrative duties such as filing, faxing, and managing correspondence to support the office's day-to-day operations. Patient Satisfaction:
Address patient concerns, answer questions, and provide information about office policies, procedures, and services to enhance the patient experience. Skills and Qualifications: Bilingual Proficiency:
Fluent in both English and Spanish, with strong verbal and written communication skills in both languages. Customer Service:
Excellent customer service skills with a patient-focused attitude and the ability to handle sensitive situations with empathy and professionalism. Organizational Skills:
Strong organizational skills with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Medical Knowledge:
Basic understanding of medical terminology and office procedures is preferred. Technology Skills:
Proficiency in using office software, electronic medical records (EMR) systems, and scheduling tools. Attention to Detail:
High level of accuracy in managing patient information, scheduling, and documentation. Team Collaboration:
Ability to work effectively with medical staff, patients, and other administrative personnel in a collaborative team environment.
Job Description
Job Description:
As a Bilingual Appointment Scheduler, you will be responsible for managing patient appointments, ensuring smooth communication between English and Spanish-speaking patients, and providing administrative support to the medical team. Your role is essential in maintaining efficient office operations and delivering excellent patient care. Key Responsibilities: Appointment Scheduling:
Coordinate and schedule patient appointments, follow-ups, and consultations, ensuring that the office calendar is accurately maintained and efficiently managed. Patient Communication:
Serve as the primary point of contact for patients, handling phone calls, emails, and in-person inquiries in both English and Spanish. Patient Intake:
Assist with patient check-ins, verifying insurance information, updating patient records, and ensuring that all necessary documentation is completed prior to appointments. Reminder Calls:
Conduct appointment reminder calls and send confirmation messages to reduce no-show rates and ensure patients are informed about their appointments. Coordination:
Work closely with team member to manage appointment availability, reschedule appointments when necessary, and ensure that the office workflow is optimized. Administrative Support:
Perform general administrative duties such as filing, faxing, and managing correspondence to support the office's day-to-day operations. Patient Satisfaction:
Address patient concerns, answer questions, and provide information about office policies, procedures, and services to enhance the patient experience. Skills and Qualifications: Bilingual Proficiency:
Fluent in both English and Spanish, with strong verbal and written communication skills in both languages. Customer Service:
Excellent customer service skills with a patient-focused attitude and the ability to handle sensitive situations with empathy and professionalism. Organizational Skills:
Strong organizational skills with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Medical Knowledge:
Basic understanding of medical terminology and office procedures is preferred. Technology Skills:
Proficiency in using office software, electronic medical records (EMR) systems, and scheduling tools. Attention to Detail:
High level of accuracy in managing patient information, scheduling, and documentation. Team Collaboration:
Ability to work effectively with medical staff, patients, and other administrative personnel in a collaborative team environment.