CAPPS
Comptroller- Accounts Examiner- Returnship Program ( Temporary Full-time Positio
CAPPS, Austin, Texas, United States, 78774
Job Description
Temporary Position- Returnship position will begin September 15,2025, and will end on December 12, 2025 (Full-time - 40 hours per week)
Are you an experienced professional looking for an opportunity to step back into the workforce after having taken an extended career break? Or do you think you are ready to return to the workforce, but not quite sure? CPA Returnship program helps put your skills to work, increase your capability and can even re- launch your career.
Applications must be filed at
https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00051009
Are you ready to grow, make a positive impact?
If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller's office serves virtually every citizen in the state. As Texas' chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.
Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.
Click here to see an inside look at the Texas Comptroller's office
About The Division
Revenue Processing Division accurately and efficiently identify, prepare and enter tax documents and payments for timely processing, while documenting transactions according to specific guidelines. This includes editing, imaging, verification, data capture and deposit of accompanying revenue. Revenue Processing also receives, sorts and routes general correspondence received by the Comptroller's office.
Click here to see a video from the division!
General description
Join the Revenue Processing Division Incoming Mail Section as an Accounts Examiner! The Revenue Processing Division will be participating in the "Returnship Program" which will reintroduce on-the-job training skills to individuals who have been away from the workforce for two years or longer and are looking to re-enter the workforce.
The Incoming Mail Section is responsible for picking up, opening and sorting of all mail for the agency. In addition, the section must identify and route correspondence and special handled packages throughout the agency.
The candidate must have the ability to learn new concepts quickly and apply knowledge appropriately in a highly active environment with ever-changing circumstances. Apply today and help the Comptroller's office keep the Texas economy strong.
Work Hours
Monday - Friday, 40 hours a week. Work hours are from 6:00-7:30 a.m. until 2:30-4:00 p.m.; subject to change during Peak processing time in which overtime may be required to meet business needs. Participates and/or serves in a supporting role to meet the agency's obligation to ensure the timely processing of taxpayers' returns and payments by working overtime as needed which may include work beyond scheduled hours, holidays, and Saturdays.
Qualifications:
Minimum Qualifications
•Graduation from an accredited high school or GED.
•Four years' experience in a fast-paced, high-volume production, customer service, scanning, or similarly related work environment.
•Experience using Microsoft Outlook, Excel, Word, Internet, or other Windows applications.
Preferred Qualifications
•Revenue Administration experience.
•Experience preparing documents for scanning or imaging and/or working in an office setting as clerical or administrative support staff.
•Experience serving as a section Subject Matter Expert (SME) and/or lead facilitating or resolving issues.
Substitutions
One year (30 semester hours) of education from an accredited college or university may substitute for one year of work experience up to a maximum of 4 years.
In this role you will
Extracting/Prepping:
Sorts, utilizes equipment to date stamp/cut envelopes and extracts returns, payments and other documents. Examines returns, documents, and remittances submitted by taxpayers, and other divisions; utilizes knowledge of but not limited to, tax returns/payments (for over 60 tax/fee types), our systems, and other divisions' tasks/needs to prioritize, edit, prep, track, document (certified mail), and route documents to be scanned or completed by another section/division. Examines documents submitted by shareholders, and other divisions; utilizes knowledge of Unclaimed Property guidelines and that division to prioritize, edit, prep, and route documents to be scanned or completed by them. Analyzes and determines how to handle correspondence documents. Identifies and ensures problems with entry points and missing taxpayer information and routes for correction and/or reprocessing.
Receiving/Tracking:
Scans Certified Mail and enters taxpayer information on Mail Tracking System to record receipt and conducts research to identify the location of the packages/mail. Utilizes Mail Tracking system to record Certified checks/documents routed to other divisions for review/processing. Inspects, safely drives, and retrieves mail in the agency truck from the main postal facility (adheres to all traffic laws and immediately reports all incidents to management). Receptionist assists internal and external customers and direct calls to appropriate departments. Responds to internal/external stakeholders' (Taxpayers, Stakeholders, USPS, couriers, etc.) inquiries about mail received (taxpayer/shareholder documents, backup documents, etc.), addresses concerns, and provides guidance concerning department operations, regulations, and responsibilities.
Additional Tasks:
Performs supplementary work as assigned including but not limited to assisting the division with further processing of taxpayers'/stakeholders' documents and payments pipeline such as: extracting, sorting, prepping, and routing tax/shareholder documents and remittances, preparing taxes/fees returns/payment forms, conducting research and analysis to verify validity of payments and/or taxpayer information using various systems, identifying/routing problems for correction and/or reprocessing, editing key entry points of various tax forms and remittances, creating payment forms, verifying questionable payments and returns, scanning of taxpayers'/stakeholders' documents and remittances, utilizing software applications to communicate, inquire, and process taxpayers'/stakeholders' payments, returns and other documentation to expedite the processing of electronic tax documents, fees and payments, destructing paper tax documents and payments, conducting research to analyze taxpayer documents utilizing the Document and Page Locator Numbers (D/PLNs), and obtaining a working knowledge of division policies/procedures, and agency handbook guidelines.
Leadership:
Work may involve answering processing questions, planning, developing, updating, division policies and procedures for examination/investigation of taxpayer payments and returns, conducting training/cross-training, participating in special projects and recommending process improvements or procedures for carrying Division business work activities. May serve as a Subject Matter Expert (SME) in the section, may serve as backup to the section lead, may supervise the work of others. May serve as back up for identifying, determining, and documenting causes of problems and recommending improvements, may serve as backup for creating daily/weekly/monthly reports, may assist Accounts Examiners engaged in processing of taxpayer payments and returns, and operating reports to ensure legal compliance.
Workflow:
May serve as backup for distributing work, assisting with monitoring section workflow, supporting staff by addressing, identifying, and resolving discrepancies created by invalid data processing or technical issues. May communicate the need to shift assignments due to changes in workload demands and provide guidance concerning division operations or policies.
Other:
Responds to internal/external stakeholders' (IT, Account Maintenance, Audit, Treasury, etc.) inquiries about receipt and processing of taxpayer remittances, address concerns, and provides guidance concerning department operations, regulations, and responsibilities. Performs other duties as assigned.
Maximize Your Earnings!
At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering
If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Important Note to the Candidate:
Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
MILITARY PREFERENCE
To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.
https://hr.sao.texas.gov/CompensationSystem/JobDescriptions
Click on the occupational category for the position.
Additional MOS can be found at the State Auditor's Office,
Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.
Applications submitted through Work in Texas:
Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.
The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.
Resumes will not be accepted in lieu of completed applications. The application must contain the necessary information in the work history for the applicant to qualify for the position.
An applicant must be eligible to work in the United States to be hired at the Comptroller's office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.
Temporary Position- Returnship position will begin September 15,2025, and will end on December 12, 2025 (Full-time - 40 hours per week)
Are you an experienced professional looking for an opportunity to step back into the workforce after having taken an extended career break? Or do you think you are ready to return to the workforce, but not quite sure? CPA Returnship program helps put your skills to work, increase your capability and can even re- launch your career.
Applications must be filed at
https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00051009
Are you ready to grow, make a positive impact?
If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller's office serves virtually every citizen in the state. As Texas' chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.
Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.
Click here to see an inside look at the Texas Comptroller's office
About The Division
Revenue Processing Division accurately and efficiently identify, prepare and enter tax documents and payments for timely processing, while documenting transactions according to specific guidelines. This includes editing, imaging, verification, data capture and deposit of accompanying revenue. Revenue Processing also receives, sorts and routes general correspondence received by the Comptroller's office.
Click here to see a video from the division!
General description
Join the Revenue Processing Division Incoming Mail Section as an Accounts Examiner! The Revenue Processing Division will be participating in the "Returnship Program" which will reintroduce on-the-job training skills to individuals who have been away from the workforce for two years or longer and are looking to re-enter the workforce.
The Incoming Mail Section is responsible for picking up, opening and sorting of all mail for the agency. In addition, the section must identify and route correspondence and special handled packages throughout the agency.
The candidate must have the ability to learn new concepts quickly and apply knowledge appropriately in a highly active environment with ever-changing circumstances. Apply today and help the Comptroller's office keep the Texas economy strong.
Work Hours
Monday - Friday, 40 hours a week. Work hours are from 6:00-7:30 a.m. until 2:30-4:00 p.m.; subject to change during Peak processing time in which overtime may be required to meet business needs. Participates and/or serves in a supporting role to meet the agency's obligation to ensure the timely processing of taxpayers' returns and payments by working overtime as needed which may include work beyond scheduled hours, holidays, and Saturdays.
Qualifications:
Minimum Qualifications
•Graduation from an accredited high school or GED.
•Four years' experience in a fast-paced, high-volume production, customer service, scanning, or similarly related work environment.
•Experience using Microsoft Outlook, Excel, Word, Internet, or other Windows applications.
Preferred Qualifications
•Revenue Administration experience.
•Experience preparing documents for scanning or imaging and/or working in an office setting as clerical or administrative support staff.
•Experience serving as a section Subject Matter Expert (SME) and/or lead facilitating or resolving issues.
Substitutions
One year (30 semester hours) of education from an accredited college or university may substitute for one year of work experience up to a maximum of 4 years.
In this role you will
Extracting/Prepping:
Sorts, utilizes equipment to date stamp/cut envelopes and extracts returns, payments and other documents. Examines returns, documents, and remittances submitted by taxpayers, and other divisions; utilizes knowledge of but not limited to, tax returns/payments (for over 60 tax/fee types), our systems, and other divisions' tasks/needs to prioritize, edit, prep, track, document (certified mail), and route documents to be scanned or completed by another section/division. Examines documents submitted by shareholders, and other divisions; utilizes knowledge of Unclaimed Property guidelines and that division to prioritize, edit, prep, and route documents to be scanned or completed by them. Analyzes and determines how to handle correspondence documents. Identifies and ensures problems with entry points and missing taxpayer information and routes for correction and/or reprocessing.
Receiving/Tracking:
Scans Certified Mail and enters taxpayer information on Mail Tracking System to record receipt and conducts research to identify the location of the packages/mail. Utilizes Mail Tracking system to record Certified checks/documents routed to other divisions for review/processing. Inspects, safely drives, and retrieves mail in the agency truck from the main postal facility (adheres to all traffic laws and immediately reports all incidents to management). Receptionist assists internal and external customers and direct calls to appropriate departments. Responds to internal/external stakeholders' (Taxpayers, Stakeholders, USPS, couriers, etc.) inquiries about mail received (taxpayer/shareholder documents, backup documents, etc.), addresses concerns, and provides guidance concerning department operations, regulations, and responsibilities.
Additional Tasks:
Performs supplementary work as assigned including but not limited to assisting the division with further processing of taxpayers'/stakeholders' documents and payments pipeline such as: extracting, sorting, prepping, and routing tax/shareholder documents and remittances, preparing taxes/fees returns/payment forms, conducting research and analysis to verify validity of payments and/or taxpayer information using various systems, identifying/routing problems for correction and/or reprocessing, editing key entry points of various tax forms and remittances, creating payment forms, verifying questionable payments and returns, scanning of taxpayers'/stakeholders' documents and remittances, utilizing software applications to communicate, inquire, and process taxpayers'/stakeholders' payments, returns and other documentation to expedite the processing of electronic tax documents, fees and payments, destructing paper tax documents and payments, conducting research to analyze taxpayer documents utilizing the Document and Page Locator Numbers (D/PLNs), and obtaining a working knowledge of division policies/procedures, and agency handbook guidelines.
Leadership:
Work may involve answering processing questions, planning, developing, updating, division policies and procedures for examination/investigation of taxpayer payments and returns, conducting training/cross-training, participating in special projects and recommending process improvements or procedures for carrying Division business work activities. May serve as a Subject Matter Expert (SME) in the section, may serve as backup to the section lead, may supervise the work of others. May serve as back up for identifying, determining, and documenting causes of problems and recommending improvements, may serve as backup for creating daily/weekly/monthly reports, may assist Accounts Examiners engaged in processing of taxpayer payments and returns, and operating reports to ensure legal compliance.
Workflow:
May serve as backup for distributing work, assisting with monitoring section workflow, supporting staff by addressing, identifying, and resolving discrepancies created by invalid data processing or technical issues. May communicate the need to shift assignments due to changes in workload demands and provide guidance concerning division operations or policies.
Other:
Responds to internal/external stakeholders' (IT, Account Maintenance, Audit, Treasury, etc.) inquiries about receipt and processing of taxpayer remittances, address concerns, and provides guidance concerning department operations, regulations, and responsibilities. Performs other duties as assigned.
Maximize Your Earnings!
At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering
If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Important Note to the Candidate:
Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
MILITARY PREFERENCE
To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.
https://hr.sao.texas.gov/CompensationSystem/JobDescriptions
Click on the occupational category for the position.
Additional MOS can be found at the State Auditor's Office,
Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.
Applications submitted through Work in Texas:
Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.
The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.
Resumes will not be accepted in lieu of completed applications. The application must contain the necessary information in the work history for the applicant to qualify for the position.
An applicant must be eligible to work in the United States to be hired at the Comptroller's office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.