Call Center Agent - Employee Service Associate Job at CTG, Inc. in Sacramento

CTG is seeking to fill a Call Center Agent - Employee Service Associate opening for our client in California.

Location: Remote

Duration: 3 months with potential for extension

Shift: M-F 8am - 5 pm PST (11am - 8 pm EST//10am - 7 pm CST)

Pay: $22.50/hr

Overview:

CTG is growing our Gold Standard Customer service team - if you enjoy working in a fast-paced environment, providing excellent customer service, and working remotely - please apply!

Immediate openings include customer service analysts to handle and resolve questions related to Benefits (Open Enrollment), HR, and Payroll.

Responsibilities & Skills:

• Have experience meeting performance and quality expectations.

• Able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping

• customer satisfaction at the core of every decision and behavior.

• Be a strong problem solver and use all available knowledge base resources to fully troubleshoot and

• resolve whenever possible.

• Manage inbound calls in a timely manner with respect and professional courtesy.

• Manage large amounts of inbound calls in a timely manner.

• Follow communication "scripts" when handling different topics.

• Identify customers' needs, clarify information, research every issue and provide solutions and/or

• alternatives.

• Keep records of all conversations in our call center database in a comprehensible way.

• Meet personal/team qualitative and quantitative targets.

Qualifications:

• Exceptional Customer Service Skills.

• Excellent communication and interpersonal skills.

• Experience with working in a fast-paced, high-production Call Center environment.

• Experience de-escalating customer concerns and complaints.

• Ability to use Microsoft Office Suite - including OneNote and Excel.

• Previous remote work experience required.

• Strong written and verbal skills to communicate with customers and relay problems to Level 2 support

• and management.

• Aptitude to communicate professionally and respectfully with customers.

• Ability to prioritize and multitask to accomplish objectives in an organized fashion.

• Comfortable using a computer with multiple screens.

• Knowledge of Benefits (specifically Open Enrollment, HR, and Payroll (highly preferred).

• Familiarity with Salesforce, Peoplesoft, HCM (highly preferred).

• Prior use of Talk Desk, ServiceNow (preferred).

Education:

• High School Diploma

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Krista Eckard at Krista.Eckard@ctg.com . Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.