Collabera
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IT Desk Support
Contract: Chandler, Arizona, US
Salary Range: 19.00 - 20.00 | Per Hour
Job Code: 364734
End Date: 2025-10-15
Days Left: 27 days, 3 hours left
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Job Title: IT Desk Support
Location: Chandler, AZ 85224
Work Arrangement: Onsite (4 day in office, 1 day WFH after training & performance compliance)
Client Industry: Global IT/Technology Services
Duration: 12-18 Months Contract (Possibility of Extension/FTE conversion)
Schedule: 24x7 Global Service Desk (rotational schedule; details provided during interview)
About the Role
We are hiring an IT Tech Support professional to join our client's Global IT Service Desk team on a contract basis. This is an excellent opportunity to work in a fast-paced environment supporting internal employees with first-line IT support via voice and chat. You'll be part of a global team, delivering best-in-class client care while expanding your skills in IT troubleshooting and customer service.
Key Responsibilities
- Provide first-line IT support to internal employees via phone and live chat channels.
- Troubleshoot applications, proprietary systems, and basic hardware/software issues.
- Manage and document multiple chat sessions simultaneously while meeting service desk performance and quality metrics.
- Escalate unresolved issues to second-line teams with clear, detailed ticket documentation.
- Collaborate with global service desk partners to ensure consistent client care and issue resolution.
- 1-3 years of experience in IT Helpdesk, Service Desk, or Customer Support.
- Strong customer service and communication skills (verbal and written).
- Proficiency with Windows 10, MS Office Suite/Office 365, and basic troubleshooting.Ability to multitask, prioritize workload, and consistently meet performance goals.
- Team player with strong organizational and problem-solving skills.
Hourly Rate: $19 - $20 per hour
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, disability insurance, paid time off, and paid holidays.
About Us
At Collabera, we don't just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now or reach out to Saurabh Bera at saurabh.bera@collabera.com/+1 973-232-1089 for more information. We look forward to speaking with you!
Job Requirement
- Service Desk/Help Desk
- Tech/Technical
- Support
- CSR/Customer Service
- Calls
- Recruiter
- Phone
- Saurabh Bera
- saurabh.bera@collabera.com
- 9732321089
Apply Now