Checkr, Inc. is hiring: Senior IT Support Engineer in San Francisco

Overview Checkr is looking to grow our IT Operations team. We are seeking a Senior IT Support Engineer for Checkr’s San Francisco headquarters. This role will help ensure we provide world-class technical support for our employees and our spaces. The candidate should thrive in a fast-paced environment, be an independent worker, and take pride in completing tasks right the first time. The on-site presence in the San Francisco office is required at least 4 days per week. The team is diverse and focused on improving and innovating to provide the best workplace technology experience. The base salary range for this role is $99,000 to $116,000 in San Francisco, CA. Responsibilities Onsite Support Serve as the primary onsite support lead for the San Francisco office, ensuring reliability and performance of local IT infrastructure. Lead or assist in the physical deployment and maintenance of hardware during planned projects and changes. Provide in-person, high-level support for issues and act as the main on-site IT contact for the San Francisco office. Incident & Problem Management Maintain precise, up-to-date ticketing and project reports within IT systems. Act as the final escalation point for complex and recurring incidents that cannot be resolved by junior support engineers. Participate in an on-call rotation. Perform advanced troubleshooting and diagnostics to identify root causes of systemic issues. Develop and implement permanent solutions or robust workarounds to restore service and prevent recurrence. Lead Root Cause Analysis (RCA) efforts for critical incidents, documenting findings and proposing long-term corrective actions. Knowledge & Skill Development Create and maintain knowledge base articles detailing complex solutions, best practices, and troubleshooting guides to empower lower-tier support staff. Mentor and train junior support engineers to improve technical skills and reduce escalations. Participate in Major Incident Management teams to resolve high-priority outages quickly. Proactive & Strategic Contributions Collaborate with engineering, development, and infrastructure teams to identify and resolve underlying service issues. Proactively monitor system performance and trends to identify potential problems before they impact users. Provide technical input for new projects, system upgrades, and change management processes. Contribute to continual service improvement of IT processes and services, aligning with ITIL principles. What you bring 4+ years experience with Mac and PC technical support 4+ years experience in a heavily SaaS-based environment (Google Workspace, Okta, Slack, Miro, Atlassian, Zoom, etc.) 3+ years coordinating with stakeholders to provide high-level onsite support for executives and ICs within the Checkr office Ability to create strong connections with internal and external teams Deep understanding of computer fundamentals: networking, hardware, and operating systems Experience configuring and troubleshooting on MAC & Windows devices A positive attitude and excitement for building new processes and policies for a rapidly growing organization Ability to form strong relationships with internal and external stakeholders Experience with MDM (Kandji, Intune) Ability to work daily in our San Francisco office What You’ll Get A fast-paced and collaborative environment Learning and development allowance Competitive compensation and opportunity for advancement 100% medical, dental, and vision coverage Up to $25K reimbursement for fertility, adoption, and parental planning services Flexible PTO policy Monthly wellness stipend, home office stipend Equal Employment Opportunities Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with diverse perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Technology Information and Internet Business Consulting and Services Marketing Services Referrals increase your chances of interviewing at Checkr, Inc. by 2x Get notified about new Senior Information Technology Support Engineer jobs in San Francisco, CA. San Francisco, CA $63,163 - $82,108 1 day ago #J-18808-Ljbffr