Employee Concierge-Call Representative- Dept. 400

Job Description

Job Description

Job Title: Employee Concierge-Call Representative

Job Family: Customer Service

$16/hr

Position Summary

Duties and responsibilities include providing a prompt and professional service to clients to ensure efficient operation of the department. Support managers, and clients through a variety of tasks related to organization and communication. Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Receive orders via fax, mail, and phone sort and distribute

· Take recipient calls/emails and check point totals for each customer

· Check status of orders and provide tracking

· Check availability of items and verify item descriptions for clients

· Answer Help Emails in a timely matter

· Process returns, credit memos, and enter cases in Dynamics

· Enter international shipping charges

· Delete discontinued items from client orders

· Complete and send customer memo’s regarding discontinued items, order problems, additional customer information

· Act as the backup switchboard operator when needed

· All other duties as assigned

Education

High school diploma or general education degree (GED) required; and a minimum of 1-3 years of previous customer support, sales support, or marketing related experience; or equivalent combination of education and experience with an emphasis in customer service. Skills/Experience

· Required: Intermediate ability to effectively follow company policies

· Required: Intermediate ability to write and read correspondence

· Required: Proficiency with Microsoft Office suite of products

· Required: Intermediate ability to create and/or update spreadsheets, and other company documents of various types

· Required: Intermediate ability to demonstrate accuracy and thoroughness

· Required: Intermediate ability to multi-task with accuracy

· Required: Expert customer service skills, over the phone and in person, with our customers and internal departments

· Required: Intermediate efficient time management

· Required: Intermediate decision making

· Required: Intermediate organizational skills

· Required: Ethical conduct

· Required: Intermediate generating of creative solutions

· Required: Excellent verbal communication skills

· Required: Ability to maintain a calm and polite manner in stressful situations

· Required: Ability to analyzing information

· Required: Professionalism

· Required: Time management skills