Customer Service/Call Center Executive (Phone Support)

Immediate contract opportunity for Customer Service/Call Center Executive with direct client in Long Island City, NY. Trigyn's Direct Government Client has MULTIPLE openings for Call Center / Customer Service Executive, who can work onsite in Long Island City, NY. PLEASE NOTE: Candidates will need to be available to work shift schedules as below: Shifts are as follows: 6 am - 2 pm, 6:30 am - 2:30 pm, 7 am - 3 pm, 7:30 am - 3:30 pm, 8 am - 4 pm, 8:30 am - 4:30 pm, 9 am - 5 pm, 10 am - 6 pm, 12 pm - 8 pm, 1 pm - 9 pm, 2 pm -10 pm and 4 pm - 12 am. Must be able to work holidays, weekends, overtime and emergencies. JOB DESCRIPTION: Selected candidate will provide information to customers, conduct research and perform clerical support. The responsibilities will include, but not be limited to the following: Answer heavy volume of incoming calls. Respond to telephone, mail, e-mail and in-person inquiries; determine service required. Utilize computer databases and information technology systems; research data needed to respond to inquiries. Maintain tracking system used to record and monitor inquiries and resolutions. Receive complaints from Residents and prepare work tickets regarding maintenance problems. Schedule and confirm repair appointments with residents. Record and log repair appointments into computer system. Perform clerical tasks and computer support as required. QUALIFICATION REQUIREMENTS: 2 - 4 years of experience. Minimum Education - HS Diploma or GED from an accredited institution. All foreign education at any level must be certified by the US, Department of Education. Satisfactory experience responding to customer service inquiries, help desk, or public relations capacity, utilizing computers and information technology. Data entry experience and a minimum of 25 wpm typing skills NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.