Hilton Charlotte Uptown
Part-Time Guest Service Agent
Hilton Charlotte Uptown, Charlotte, North Carolina, United States, 28245
Description
The Hilton Charlotte Uptown is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte. At the Hilton Charlotte Uptown, team members enjoy a fun and caring environment where individual contributions are valued and celebrated every day. We are currently looking for a Guest Service Agent to join our team.
Guest Service team members are an integral part of delivering our Hilton guest service as they assist our guests in a variety of ways during their stay.
Guest Service Agents will assist guests with a warm welcome and ensure guest satisfaction during their stay. The Guest Service Agent completes guest arrival procedures, including guest check-in, room assignments, updating folio transactions in the Hilton OnQ system and assisting guests with any other inquiries or needs that may arise.
This position requires shift availability for AM shift (7am-3pm) and PM shift (3pm until 11pm). Shifts are scheduled during weekdays and weekends.
Required ability to use computers, Hilton OnQ training is provided
Excellent interpersonal & communication skills
Ability to address guest needs and exceed guest expectations
An energetic personality
Hilton Charlotte Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to tracey.milcarek@hiltoncharlotteuptown.com or call 704-331-4311 to let us know the nature of your request. Qualifications Behaviors
Team Player - Works well as a member of a group Enthusiastic - Shows intense and eager enjoyment and interest Motivations
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals Education
High School (preferred) Experience
Prior front office hotel experience preferred (required) Skills
Multi-Tasking (preferred) Decision Making (preferred) Customer Service (required) ONQ (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Hilton Charlotte Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to tracey.milcarek@hiltoncharlotteuptown.com or call 704-331-4311 to let us know the nature of your request. Qualifications Behaviors
Team Player - Works well as a member of a group Enthusiastic - Shows intense and eager enjoyment and interest Motivations
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals Education
High School (preferred) Experience
Prior front office hotel experience preferred (required) Skills
Multi-Tasking (preferred) Decision Making (preferred) Customer Service (required) ONQ (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.