IT Support Analyst Job at OptionMetrics in New York

Overview

OptionMetrics is seeking an IT Support Analyst to oversee a diverse portfolio of IT systems and assets, ensuring optimal performance and reliability across the organization. The successful candidate will manage the full lifecycle of IT infrastructure—from routine upgrades and timely fixes to proactive maintenance strategies that keep our technology ahead of the curve. They will troubleshoot and resolve technical issues swiftly while anticipating future needs and implementing scalable solutions. The IT Support Analyst will serve as a trusted resource, delivering expert support and guidance to employees to swiftly resolve critical issues.

Location & Schedule

On-site at our NYC location in a hybrid capacity.

Responsibilities

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies, hardware, and software
• Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft Office365, and Zoom
• User Support & Troubleshooting: Provide Tier 1/2 support for desktops, laptops, mobile devices, and SaaS applications; troubleshoot hardware/software issues and escalate when necessary
• Identity & Access Management: Administer Azure Active Directory (accounts, groups, MFA, conditional access); manage join/leave processes
• Endpoint & Device Management: Configure and enforce policies via Microsoft Intune; create and maintain standard desktop images; track hardware inventory, software usage, and license compliance
• Security: Ensure timely patching and update deployments; manage endpoint security including antivirus/anti-malware tools
• Networking & Collaboration Tools: Manage Wi-Fi access points, SSIDs, and connectivity; set up and maintain conference room AV systems; provide live support for meetings
• Operations & Process: Maintain asset lifecycle documentation; write and update IT knowledge base and self-service guides

Required Skills & Qualifications

• 3–5 years in IT support or desktop engineering
• Strong knowledge of Azure AD and Microsoft Intune
• Experience with desktop imaging, policy management, and patch compliance
• Proficiency in hardware/software inventory management and license tracking
• Hands-on knowledge of Wi-Fi network management (APs, controllers, SSIDs, security)
• Experience with conference room technology (AV setups, video conferencing platforms)
• Strong with Windows 10/11, macOS, and business SaaS platforms (Office 365, Slack, Zoom, Teams)
• Excellent troubleshooting and communication skills

Preferred qualifications

• Bachelor’s degree (or equivalent) in computer science
• Certification is a plus: CompTIA, Google, CCNA, ITIL

Compensation

Base pay range: $60,000.00/yr - $70,000.00/yr

Employment type

Full-time

Seniority level

Associate

Note

OptionMetrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.