WellStar Health System
Nurse Manager - Outpatient Nurse Access Center
WellStar Health System, Marietta, Georgia, United States, 30064
Nurse Manager - Outpatient Nurse Access Center
Join to apply for the
Nurse Manager - Outpatient Nurse Access Center
role at
Wellstar Health System Nurse Manager - Outpatient Nurse Access Center
3 days ago Be among the first 25 applicants Join to apply for the
Nurse Manager - Outpatient Nurse Access Center
role at
Wellstar Health System Get AI-powered advice on this job and more exclusive features. How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift
Day (United States of America)
Job Summary:
In partnership with WMG operations, the Manager of the Nurse Access Center provides administrative leadership for virtual nursing operations in the Wellstar Medical Group. The key responsibilities of the role include planning, organizing, delegating, coordinating, and managing the operations of the virtual care department ensuring that quality services are provided according to established policies and procedures. This manager is responsible for collaborating with the physician practices to integrate virtual care offerings to ensure seamless, high-quality, efficient patient care delivery. The position will be responsible for maintaining clinical quality, financial viability, human resources, patient experience, staff, and provider engagement. In collaboration with associated departments, the manager maintains proficiency in clinical and business operations and resolves operational issues efficiently and with professional decorum.
Core Responsibilities And Essential Functions:
Department Operations and Management
Manages the daily operations of the virtual department, including recruitment, onboarding/orientation, scheduling/staffing, and direct supervision of department team members.
Facilitates the successful transition of in-clinic services to virtual service offerings.
Acts as a liaison between the virtual department and applicable WMG practices to ensure a seamless patient experience.
Demonstrates appropriate knowledge and proficiency of the information and communication systems available and used in the department to meet practice needs.
Monitors productivity of virtual staff via different modes, including phone reports, Epic dashboards, and other related reports and dashboards.
Strives for excellence in employee engagement and patient satisfaction. Embraces and influences patient experience via the promotion of AIDET throughout the department, and monitoring of NRC reports.
Compiles daily, monthly, and yearly department statistics, and productivity reports.
Prepares team meeting agenda and ensures meeting notes are captured.
Manages time and attendance for the department.
Plans and maintains operating budget.
Leadership, Interdisciplinary Teamwork, and Collaboration
Cultivates a relationship of mutual respect and trust with providers and staff. Works in conjunction with physician group leaders and medical group senior leadership.
Supports senior leadership to develop and implement enhanced virtual nursing strategies to improve access to care for all consumers and the growth of the enterprise.
Ensures providers and leaders at assigned practice/s understand their obligations as it relates to supporting the work of the virtual nursing department.
Seeks out opportunities to network, market, and bring visibility to virtual nursing services. Actively participates in organizational activities, committees, workgroups, and continuing education.
Exhibits professionalism in dress, style, and manner.
Ability to demonstrate good communication skills with providers, managers, and staff.
Maintain an environment of high trust and accountability with direct reports.
Clinical Quality
Works collaboratively with WMG physicians, practice operations, and nursing leadership to ensure quality patient outcomes through:
Role clarity of all clinical support staff, including RNs, LPNs, and CMAs. Ensuring clinical competency of licensed and unlicensed staff. Quality assurance monitoring of staff/patient interactions. Support and oversight of the nursing process, nurse-driven protocols, and policies and procedures across the continuum.
Professional Development
Seeks opportunities to advance knowledge and skills for self and others through formal and information education offerings to enhance understanding of advances and innovations in ambulatory healthcare, and virtual nursing services.
Represents the organization positively in the community, building credibility and willingness to serve on committees and task forces, as needed, to share knowledge and skill; champion a service line or initiative; and seek opportunities to advance skill and scope of responsibilities.
Develops and maintains expertise in the field to understand processes, identify barriers to improve the quality and safety of patient care, and provide education regarding the system-based causes for medical errors and strategies to prevent patient harm.
Evidence-Based Practice and Research
Applies the effective use of data and evidence to support decision-making for clinical and operational responsibilities and demonstrates awareness of legal and ethical issues related to patient and staff data, information, and confidentiality.
Remains updated on current literature and trends in ambulatory practice while utilizing evidenced-based practice and research to establish programs and best practices.
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.
Required Minimum Education:
Required Minimum Education (NEW)
Education Level
Field of Study
Required/
Preferred
And/Or
Bachelors
Nursing
Required
and(
Masters
Nursing
Preferred
or
Masters
Business Administration/Management
Preferred
or
Masters
Health Administration
Preferred
or
Masters
Healthcare Informatics
Preferred
or)
Required Minimum License(s) And Certification(s):
All certifications are required upon hire unless otherwise stated.
RN - Reg Nurse (Single State) or RN-COMPACT - RN - Multi-state Compact BLS - Basic Life Support or BLS-I - Basic Life Support - Instructor
Additional License(s) And Certification(s):
Required Minimum Experience:
Minimum 5 years direct patient care in physician practice, emergency department, urgent care, or other ambulatory care setting Required and
Minimum 3 years in a progressive leadership role within a healthcare setting Required and
Minimum 2 years in remote, virtual care operations, or other related centralized call center operations Required
Required Minimum Skills:
Should possess excellent verbal and written communication skills and relationship building; a knowledge of the ambulatory healthcare environment; ability to coach others to be successful; model the way for professional practice; professionalism and teamwork/collaboration for self/department/medical staff; and possess necessary business skills to manage human and material resources. High
Ability to work independently and to motivate and develop staff. High
Professional-level computer skills, including experience with Microsoft Office suite. High
Must be a continuous learner who understands health care financing; strategy and operations for running a business unit(s); and effectively employ data and technology to support work processes and make decisions. High
Excellent judgment, problem-solving, and decision-making skills, as well as strong customer service skills. High
Ability to collect, analyze, and apply data and other information to identify opportunities for improvement, to develop short and long-term goals, staffing, and budget needs. High
Supports shared governance or shared decision-making; manages the design and delivery of care that is based on evidence and focused on quality and safety. High
Knowledge of risk management and various accreditation/regulations/licensing requirements assuring that these are upheld while advancing industry standards through the achievement of goals by effective management and measurement of outcomes. High
Join us and discover the support to do more meaningful workand enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Health Care Provider Industries
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join to apply for the
Nurse Manager - Outpatient Nurse Access Center
role at
Wellstar Health System Nurse Manager - Outpatient Nurse Access Center
3 days ago Be among the first 25 applicants Join to apply for the
Nurse Manager - Outpatient Nurse Access Center
role at
Wellstar Health System Get AI-powered advice on this job and more exclusive features. How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift
Day (United States of America)
Job Summary:
In partnership with WMG operations, the Manager of the Nurse Access Center provides administrative leadership for virtual nursing operations in the Wellstar Medical Group. The key responsibilities of the role include planning, organizing, delegating, coordinating, and managing the operations of the virtual care department ensuring that quality services are provided according to established policies and procedures. This manager is responsible for collaborating with the physician practices to integrate virtual care offerings to ensure seamless, high-quality, efficient patient care delivery. The position will be responsible for maintaining clinical quality, financial viability, human resources, patient experience, staff, and provider engagement. In collaboration with associated departments, the manager maintains proficiency in clinical and business operations and resolves operational issues efficiently and with professional decorum.
Core Responsibilities And Essential Functions:
Department Operations and Management
Manages the daily operations of the virtual department, including recruitment, onboarding/orientation, scheduling/staffing, and direct supervision of department team members.
Facilitates the successful transition of in-clinic services to virtual service offerings.
Acts as a liaison between the virtual department and applicable WMG practices to ensure a seamless patient experience.
Demonstrates appropriate knowledge and proficiency of the information and communication systems available and used in the department to meet practice needs.
Monitors productivity of virtual staff via different modes, including phone reports, Epic dashboards, and other related reports and dashboards.
Strives for excellence in employee engagement and patient satisfaction. Embraces and influences patient experience via the promotion of AIDET throughout the department, and monitoring of NRC reports.
Compiles daily, monthly, and yearly department statistics, and productivity reports.
Prepares team meeting agenda and ensures meeting notes are captured.
Manages time and attendance for the department.
Plans and maintains operating budget.
Leadership, Interdisciplinary Teamwork, and Collaboration
Cultivates a relationship of mutual respect and trust with providers and staff. Works in conjunction with physician group leaders and medical group senior leadership.
Supports senior leadership to develop and implement enhanced virtual nursing strategies to improve access to care for all consumers and the growth of the enterprise.
Ensures providers and leaders at assigned practice/s understand their obligations as it relates to supporting the work of the virtual nursing department.
Seeks out opportunities to network, market, and bring visibility to virtual nursing services. Actively participates in organizational activities, committees, workgroups, and continuing education.
Exhibits professionalism in dress, style, and manner.
Ability to demonstrate good communication skills with providers, managers, and staff.
Maintain an environment of high trust and accountability with direct reports.
Clinical Quality
Works collaboratively with WMG physicians, practice operations, and nursing leadership to ensure quality patient outcomes through:
Role clarity of all clinical support staff, including RNs, LPNs, and CMAs. Ensuring clinical competency of licensed and unlicensed staff. Quality assurance monitoring of staff/patient interactions. Support and oversight of the nursing process, nurse-driven protocols, and policies and procedures across the continuum.
Professional Development
Seeks opportunities to advance knowledge and skills for self and others through formal and information education offerings to enhance understanding of advances and innovations in ambulatory healthcare, and virtual nursing services.
Represents the organization positively in the community, building credibility and willingness to serve on committees and task forces, as needed, to share knowledge and skill; champion a service line or initiative; and seek opportunities to advance skill and scope of responsibilities.
Develops and maintains expertise in the field to understand processes, identify barriers to improve the quality and safety of patient care, and provide education regarding the system-based causes for medical errors and strategies to prevent patient harm.
Evidence-Based Practice and Research
Applies the effective use of data and evidence to support decision-making for clinical and operational responsibilities and demonstrates awareness of legal and ethical issues related to patient and staff data, information, and confidentiality.
Remains updated on current literature and trends in ambulatory practice while utilizing evidenced-based practice and research to establish programs and best practices.
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.
Required Minimum Education:
Required Minimum Education (NEW)
Education Level
Field of Study
Required/
Preferred
And/Or
Bachelors
Nursing
Required
and(
Masters
Nursing
Preferred
or
Masters
Business Administration/Management
Preferred
or
Masters
Health Administration
Preferred
or
Masters
Healthcare Informatics
Preferred
or)
Required Minimum License(s) And Certification(s):
All certifications are required upon hire unless otherwise stated.
RN - Reg Nurse (Single State) or RN-COMPACT - RN - Multi-state Compact BLS - Basic Life Support or BLS-I - Basic Life Support - Instructor
Additional License(s) And Certification(s):
Required Minimum Experience:
Minimum 5 years direct patient care in physician practice, emergency department, urgent care, or other ambulatory care setting Required and
Minimum 3 years in a progressive leadership role within a healthcare setting Required and
Minimum 2 years in remote, virtual care operations, or other related centralized call center operations Required
Required Minimum Skills:
Should possess excellent verbal and written communication skills and relationship building; a knowledge of the ambulatory healthcare environment; ability to coach others to be successful; model the way for professional practice; professionalism and teamwork/collaboration for self/department/medical staff; and possess necessary business skills to manage human and material resources. High
Ability to work independently and to motivate and develop staff. High
Professional-level computer skills, including experience with Microsoft Office suite. High
Must be a continuous learner who understands health care financing; strategy and operations for running a business unit(s); and effectively employ data and technology to support work processes and make decisions. High
Excellent judgment, problem-solving, and decision-making skills, as well as strong customer service skills. High
Ability to collect, analyze, and apply data and other information to identify opportunities for improvement, to develop short and long-term goals, staffing, and budget needs. High
Supports shared governance or shared decision-making; manages the design and delivery of care that is based on evidence and focused on quality and safety. High
Knowledge of risk management and various accreditation/regulations/licensing requirements assuring that these are upheld while advancing industry standards through the achievement of goals by effective management and measurement of outcomes. High
Join us and discover the support to do more meaningful workand enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Health Care Provider Industries
Hospitals and Health Care Referrals increase your chances of interviewing at Wellstar Health System by 2x Get notified about new Nursing Manager jobs in
Marietta, GA . Atlanta, GA $115,000.00-$125,000.00 1 week ago Atlanta, GA $59,640.00-$100,000.00 1 week ago Marietta, GA $60,000.00-$100,000.00 1 month ago Hospice Clinical Manager RN Full Time 10K Sign on Bonus
Assistant Nurse Manager (RN) - Women's Services
Canton, GA $63,000.00-$100,000.00 4 days ago Care Manager - Registered Nurse - West Atlanta
Douglasville, GA $97,000.00-$105,000.00 3 days ago Woodstock, GA $110,000.00-$125,000.00 2 weeks ago RN Clinical Operations Manager, Home Health
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr