North Carolina Staffing
Customer Support Dispatcher - Field Service
North Carolina Staffing, Raleigh, North Carolina, United States, 27601
Job Opportunity: Customer Service Dispatcher- Field Service
Eaton's Electrical Critical Power & Solutions division is currently seeking a Customer Service Dispatcher- Field Service to join our team in Raleigh, NC. This role will be hybrid, with two days in office (Tuesday and Wednesday), and three days from home, as long as you live within 50 miles of our Raleigh, NC facility. Hours for the position are 12pm-9pm. The expected annual salary range for this role is $53,253 - $78,104 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you'll do: Eaton's Electrical Critical Power & Solutions division is currently seeking a Customer Service Dispatcher to join our team. The ideal candidate will act as a central point of communication between customers, service teams, and management. The role involves coordinating schedules, managing service requests, and ensuring timely and efficient resolution of customer inquiries. In this role you will: Provide administrative and clerical support services to organizational units. Schedule service requests in compliance with warranty, contractual, or time and diagnostic compliance while meeting customer deadlines. Manage service requests from internal and external customers with emphasis on error-free management and same day order entry. Expedite orders to ensure customer expectations are met and/or exceeded. Proactively communicate with both internal and external customers regarding order verification, order status, pricing, and shipment information. Work directly with interfacing departments to ensure order fulfillment. Prepare reports, presentations, and communications in a professional manner to effectively summarize data. Effectively implement processes designed to deliver world class customer service. Qualifications: Required (Basic) Qualifications: High School Diploma or GED from an accredited institution. Minimum of two (2) years customer service experience. Must be legally authorized to work in the United States without company sponsorship, now or in the future. Must be willing to work 2nd shift, 12pm-9pm. No relocation benefit is being offered for this position. Only candidates within a 50-miles radius of Raleigh, NC will be considered. Active-Duty Military Service Member candidates are exempt from the geographical area limitations. Preferred Qualifications: Bachelor's degree from an accredited institution. Experience working with SalesForce, SAP, and Oracle. Experience working in a call center environment. Requires excellent written and oral communication competency. Must have organizational and multi-tasking mastery, with the ability to effectively prioritize and balance workload. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and other local laws. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail.
Eaton's Electrical Critical Power & Solutions division is currently seeking a Customer Service Dispatcher- Field Service to join our team in Raleigh, NC. This role will be hybrid, with two days in office (Tuesday and Wednesday), and three days from home, as long as you live within 50 miles of our Raleigh, NC facility. Hours for the position are 12pm-9pm. The expected annual salary range for this role is $53,253 - $78,104 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you'll do: Eaton's Electrical Critical Power & Solutions division is currently seeking a Customer Service Dispatcher to join our team. The ideal candidate will act as a central point of communication between customers, service teams, and management. The role involves coordinating schedules, managing service requests, and ensuring timely and efficient resolution of customer inquiries. In this role you will: Provide administrative and clerical support services to organizational units. Schedule service requests in compliance with warranty, contractual, or time and diagnostic compliance while meeting customer deadlines. Manage service requests from internal and external customers with emphasis on error-free management and same day order entry. Expedite orders to ensure customer expectations are met and/or exceeded. Proactively communicate with both internal and external customers regarding order verification, order status, pricing, and shipment information. Work directly with interfacing departments to ensure order fulfillment. Prepare reports, presentations, and communications in a professional manner to effectively summarize data. Effectively implement processes designed to deliver world class customer service. Qualifications: Required (Basic) Qualifications: High School Diploma or GED from an accredited institution. Minimum of two (2) years customer service experience. Must be legally authorized to work in the United States without company sponsorship, now or in the future. Must be willing to work 2nd shift, 12pm-9pm. No relocation benefit is being offered for this position. Only candidates within a 50-miles radius of Raleigh, NC will be considered. Active-Duty Military Service Member candidates are exempt from the geographical area limitations. Preferred Qualifications: Bachelor's degree from an accredited institution. Experience working with SalesForce, SAP, and Oracle. Experience working in a call center environment. Requires excellent written and oral communication competency. Must have organizational and multi-tasking mastery, with the ability to effectively prioritize and balance workload. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and other local laws. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail.