NiSource Careers
Overview
The Program Support Lead plays a critical role in overseeing the administration and continuous improvement of customer programs. This position leads technology initiatives, supports regulatory compliance, and ensures operational excellence across multiple jurisdictions. Acting as a subject matter expert on tariffs, systems, and program operations, the Program Support Lead collaborates with cross-functional teams to resolve issues, implement strategic initiatives, and enhance program performance. Responsibilities also include managing billing and reporting processes, driving process improvements, supporting rate case activities, and providing training to internal teams and external partners. Responsibilities Lead technology initiatives and implementation efforts for customer programs, ensuring alignment with the NiSource vision and organizational goals. Support the Team Leader in executing strategic initiatives, resolving complex issues, and guiding internal teams and external suppliers. Engage with departments such as Accounting, Finance, IT, Legal, and Regulatory to resolve issues and advance cross-functional initiatives. Build and maintain strong relationships with internal and external stakeholders to support program success and operational excellence. Lead rate case strategies, respond to interrogatories, and ensure compliance with state and federal regulations, tariffs, and internal policies. Conduct internal audits and ensure SOX compliance through testing and documentation. Provide advanced technical expertise in testing business applications, especially the Customer Information System, to support regulatory rate testing and operational changes. Manage billing processes, oversee system issue resolution, and analyze data to support reporting, audits, and performance tracking. Manage, monitor, and maintain operational metrics by compiling, analyzing, and formatting complex data to support performance tracking and informed decision-making. Lead process improvement initiatives, evaluate new technologies, and implement standard operating procedures to enhance efficiency and compliance. Maintain and update manuals, reference materials, and websites to ensure accurate and accessible program documentation.
Minimum Qualifications
Bachelor's Degree or equivalent experience 2+ years of project management or support experience 1+ year of experience utilizing analytical tools such as Power BI or Tableau Strong Excel experience (pivot tables, VLOOKUP, conditional formatting, etc.)
Preferred Qualifications
Experience with gas transportation, gas measurement, third party and Choice/SCO programs Experience with GTS, Aviator, FlowCal, and DIS/GAS/CIS
Disclaimer
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. NiSource is committed to equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. ADA Accommodations: If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320. Safety and Compliance
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report unsafe conditions and support our safety culture. E-Verify
NiSource participates in the U.S. Department of Homeland Securitys E-Verify program. See notices regarding rights and responsibilities under U.S. law. Salary Range : $93,800.00 $140,700.00 Posting Start Date : 2025-09-11 Posting End Date : 2025-09-29 #J-18808-Ljbffr
The Program Support Lead plays a critical role in overseeing the administration and continuous improvement of customer programs. This position leads technology initiatives, supports regulatory compliance, and ensures operational excellence across multiple jurisdictions. Acting as a subject matter expert on tariffs, systems, and program operations, the Program Support Lead collaborates with cross-functional teams to resolve issues, implement strategic initiatives, and enhance program performance. Responsibilities also include managing billing and reporting processes, driving process improvements, supporting rate case activities, and providing training to internal teams and external partners. Responsibilities Lead technology initiatives and implementation efforts for customer programs, ensuring alignment with the NiSource vision and organizational goals. Support the Team Leader in executing strategic initiatives, resolving complex issues, and guiding internal teams and external suppliers. Engage with departments such as Accounting, Finance, IT, Legal, and Regulatory to resolve issues and advance cross-functional initiatives. Build and maintain strong relationships with internal and external stakeholders to support program success and operational excellence. Lead rate case strategies, respond to interrogatories, and ensure compliance with state and federal regulations, tariffs, and internal policies. Conduct internal audits and ensure SOX compliance through testing and documentation. Provide advanced technical expertise in testing business applications, especially the Customer Information System, to support regulatory rate testing and operational changes. Manage billing processes, oversee system issue resolution, and analyze data to support reporting, audits, and performance tracking. Manage, monitor, and maintain operational metrics by compiling, analyzing, and formatting complex data to support performance tracking and informed decision-making. Lead process improvement initiatives, evaluate new technologies, and implement standard operating procedures to enhance efficiency and compliance. Maintain and update manuals, reference materials, and websites to ensure accurate and accessible program documentation.
Minimum Qualifications
Bachelor's Degree or equivalent experience 2+ years of project management or support experience 1+ year of experience utilizing analytical tools such as Power BI or Tableau Strong Excel experience (pivot tables, VLOOKUP, conditional formatting, etc.)
Preferred Qualifications
Experience with gas transportation, gas measurement, third party and Choice/SCO programs Experience with GTS, Aviator, FlowCal, and DIS/GAS/CIS
Disclaimer
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. NiSource is committed to equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. ADA Accommodations: If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320. Safety and Compliance
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report unsafe conditions and support our safety culture. E-Verify
NiSource participates in the U.S. Department of Homeland Securitys E-Verify program. See notices regarding rights and responsibilities under U.S. law. Salary Range : $93,800.00 $140,700.00 Posting Start Date : 2025-09-11 Posting End Date : 2025-09-29 #J-18808-Ljbffr