Access Dubuque
Patient Service Representative
Crescent Community Health Center
1 Positions
ID: 1595646
Posted On 09/16/2025
Job Overview
Why Crescent Community Health Center? Crescent is a mission driven, patient centered organization. Crescent provides medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. Crescent works hard to bring high quality affordable health care to all in our community. Crescent provides a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance.
The Patient Service Representative (PSR) serves as support for all patient service operations at Crescent Community Health Center. The Patient Service Representative works in collaboration with various departments within the clinic to ensure accurate patient information documentation. Primary focus areas include accurate collection and data entry of patient demographics, timely and efficient check-in of patients, posting patient payments, and identifying and communicating patient barriers to appropriate personnel.
Essential Duties
:
Essential job duties for this position include the following items. Other duties must be performed as assigned or required.
Maintain patient as primary focus of work, treating each person with respect and equity
Check-in patients in a timely and efficient manner
Modify appointment status to record arrival time and seen time
Assist patients with all pre-appointment paperwork including demographic form, health history form, sliding fee documentation, notice of privacy, etc. as well as obtaining copies of insurance card(s) and photo identification
Accurately scan and index patient's demographic form, photo identification, insurance card(s), sliding fee documentation, etc.
Read and follow all patient alert notes in EMR
Ability to type 40+ WPM with strong grammar and spelling skills.
Collect and accurately record all applicable fees prior to patient's appointment
Inform and explain patients of their sliding fee scale discount
Perform "end-of-day" procedures including printing reports and balancing cash box
Act as a patient advocate by providing resources to patients who have identified a barrier
Assist with collection of social determinants of health data via the utilization of the PRAPARE tool
Serve as medical scheduler back-up
Complete other duties/projects as assigned
Work toward continuous quality improvement
Stay current with changing technology, including software and programs
Uphold, support, and promote all company policies and procedures
Bi-lingual applicants encouraged to apply
Successful applicants must have at least a
high school diploma or general education degree (GED); at least six months experience in Patient Access, customer service, insurance, banking, sales/service, or collections. You will also need to pass a pre-employment drug test and background check. Bi-lingual applicants are encouraged to apply.
EOE
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://crescentchc.isolvedhire.com/jobs/1595646-585386.html
Primary Contact
1687968942012
Carol Caldwell
Director of Human Capital & Culture,
563-690-2416
Phone
Phone
Phone
Fax
ccaldwell@crescentchc.org
Email
False
False
False
Job Details
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Pay/Salary
$17.00 - $20.00
Qualifications
Education
High School/GED
Company ID
947
Job REQ #
1595646
# Positions
1
Start Date
20250916
End Date
20251016
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Crescent Community Health Center
About the Company
Crescent Community Health Center is a local medical and dental clinic providing basic (primary) medical and oral health care. Our doctors, dentists, nurse practitioners, dental hygienists and other staff offer high-quality and affordable care to anyone needing a medical and/or dental home. Our philosophy is to make the patient the center of care and a partner in treatment. The cost of our services for uninsured patients are figured on a sliding fee scale and discounted based upon the household income and size. We serve individuals and families who are uninsured, underinsured and those with various types of insurance. Patients from any area are welcomed to our practice.
Crescent Community Health Center
1 Positions
ID: 1595646
Posted On 09/16/2025
Job Overview
Why Crescent Community Health Center? Crescent is a mission driven, patient centered organization. Crescent provides medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. Crescent works hard to bring high quality affordable health care to all in our community. Crescent provides a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance.
The Patient Service Representative (PSR) serves as support for all patient service operations at Crescent Community Health Center. The Patient Service Representative works in collaboration with various departments within the clinic to ensure accurate patient information documentation. Primary focus areas include accurate collection and data entry of patient demographics, timely and efficient check-in of patients, posting patient payments, and identifying and communicating patient barriers to appropriate personnel.
Essential Duties
:
Essential job duties for this position include the following items. Other duties must be performed as assigned or required.
Maintain patient as primary focus of work, treating each person with respect and equity
Check-in patients in a timely and efficient manner
Modify appointment status to record arrival time and seen time
Assist patients with all pre-appointment paperwork including demographic form, health history form, sliding fee documentation, notice of privacy, etc. as well as obtaining copies of insurance card(s) and photo identification
Accurately scan and index patient's demographic form, photo identification, insurance card(s), sliding fee documentation, etc.
Read and follow all patient alert notes in EMR
Ability to type 40+ WPM with strong grammar and spelling skills.
Collect and accurately record all applicable fees prior to patient's appointment
Inform and explain patients of their sliding fee scale discount
Perform "end-of-day" procedures including printing reports and balancing cash box
Act as a patient advocate by providing resources to patients who have identified a barrier
Assist with collection of social determinants of health data via the utilization of the PRAPARE tool
Serve as medical scheduler back-up
Complete other duties/projects as assigned
Work toward continuous quality improvement
Stay current with changing technology, including software and programs
Uphold, support, and promote all company policies and procedures
Bi-lingual applicants encouraged to apply
Successful applicants must have at least a
high school diploma or general education degree (GED); at least six months experience in Patient Access, customer service, insurance, banking, sales/service, or collections. You will also need to pass a pre-employment drug test and background check. Bi-lingual applicants are encouraged to apply.
EOE
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://crescentchc.isolvedhire.com/jobs/1595646-585386.html
Primary Contact
1687968942012
Carol Caldwell
Director of Human Capital & Culture,
563-690-2416
Phone
Phone
Phone
Fax
ccaldwell@crescentchc.org
False
False
False
Job Details
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Pay/Salary
$17.00 - $20.00
Qualifications
Education
High School/GED
Company ID
947
Job REQ #
1595646
# Positions
1
Start Date
20250916
End Date
20251016
Featured Job
TH Ad
TH Comments
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Assembly Technician - Mechanical Piping
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Sedona Staffing Services
Web Application Developer
Westmark Enterprises, Inc.
Construction Superintendent
Conlon Construction Co.
Retail Salesperson
Sedona Staffing Services
CNC Machine Operators
Webber Metal Products
Janitorial & Utility
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Share this Job
Crescent Community Health Center
About the Company
Crescent Community Health Center is a local medical and dental clinic providing basic (primary) medical and oral health care. Our doctors, dentists, nurse practitioners, dental hygienists and other staff offer high-quality and affordable care to anyone needing a medical and/or dental home. Our philosophy is to make the patient the center of care and a partner in treatment. The cost of our services for uninsured patients are figured on a sliding fee scale and discounted based upon the household income and size. We serve individuals and families who are uninsured, underinsured and those with various types of insurance. Patients from any area are welcomed to our practice.