TEKsystems
Customer Advocate, Exception Handling (Loan Processor)
Location: 100% Remote (Must work EST hours: Mon–Fri, 8:30 AM–5:30 PM)
Start Date: October 13
Equipment Provided
Summary:
We’re seeking a detail-oriented and customer-focused Loan Processor to join our remote team as a Customer Advocate, Exception Handling. This role is critical in ensuring mortgage loan applications are processed accurately and efficiently, in compliance with investor and lending guidelines. You’ll be the primary point of contact for borrowers, managing expectations and resolving issues that prevent loans from closing.
Key Responsibilities:
Serve as the primary liaison between borrower, underwriter, and loan advisor.
Provide timely status updates and respond to inquiries.
Validate and complete 1003 loan applications in the Loan Origination System.
Collect outstanding documents from borrowers and third parties (e.g., insurance, payoffs, VOEs).
Run AUS engines (DU/LP) and compliance checks.
Review title commitments, fees, and order subordinations.
Escalate loans for restructuring or disqualification as needed.
Submit complete loan packages for final underwriting approval.
Track loan status and maintain pipeline to meet monthly funding goals.
Provide feedback to Loan Credit Advisors on loan quality.
Maintain accurate documentation and communication logs.
Requirements:
3–5 years of loan processing experience
Proven experience with Conventional, FHA, and VA loans
Strong understanding of mortgage guidelines and AUS systems
Excellent communication and customer service skills
Ability to work independently and manage multiple priorities
Must be available to work Eastern Standard Time hours
Pay and Benefits
The pay range for this position is $52000.00 - $52000.00/yr.
Full health benefits and 401K
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 30, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Location: 100% Remote (Must work EST hours: Mon–Fri, 8:30 AM–5:30 PM)
Start Date: October 13
Equipment Provided
Summary:
We’re seeking a detail-oriented and customer-focused Loan Processor to join our remote team as a Customer Advocate, Exception Handling. This role is critical in ensuring mortgage loan applications are processed accurately and efficiently, in compliance with investor and lending guidelines. You’ll be the primary point of contact for borrowers, managing expectations and resolving issues that prevent loans from closing.
Key Responsibilities:
Serve as the primary liaison between borrower, underwriter, and loan advisor.
Provide timely status updates and respond to inquiries.
Validate and complete 1003 loan applications in the Loan Origination System.
Collect outstanding documents from borrowers and third parties (e.g., insurance, payoffs, VOEs).
Run AUS engines (DU/LP) and compliance checks.
Review title commitments, fees, and order subordinations.
Escalate loans for restructuring or disqualification as needed.
Submit complete loan packages for final underwriting approval.
Track loan status and maintain pipeline to meet monthly funding goals.
Provide feedback to Loan Credit Advisors on loan quality.
Maintain accurate documentation and communication logs.
Requirements:
3–5 years of loan processing experience
Proven experience with Conventional, FHA, and VA loans
Strong understanding of mortgage guidelines and AUS systems
Excellent communication and customer service skills
Ability to work independently and manage multiple priorities
Must be available to work Eastern Standard Time hours
Pay and Benefits
The pay range for this position is $52000.00 - $52000.00/yr.
Full health benefits and 401K
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 30, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.