Portland General Electric
Associate Resource Scheduler- Service/Power Quality Dispatcher
Portland General Electric, Oregon City, Oregon, United States, 97045
At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.
Associate Resource Scheduler - Service/Power Quality Dispatcher
Job Function Summary:
Schedules, dispatches and coordinates work for crews; orders and manages third-party contractors; manages emergent work and dispatcher crews for outages.
Associate Resource Scheduler/6781
Grade 6/EX
P2 – Intermediate
Career Level Summary
Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills
Expands on high-level knowledge of the company, processes and customers
Solves a range of more complex problems
Analyzes possible solutions using advanced knowledge and applying protocols
Operates independently and receives only a moderate level of guidance and direction
Specialization
Typically specializes in one area below (dispatch or planning/coordination) but may perform work in multiple areas.
Dispatch
Reviews work orders and coordinates work to optimize resources. Plans, schedules and dispatches PGE and contract crews in accordance with overall plan. Coordinates with other departments as needed. Monitors job progress and identifies and resolves issues. Schedules special equipment to optimize resources.
Planning/Scheduling
Monitors system queues and works with stakeholders to develop one- to three-week schedules for a given area. Predicts resourcing needs based on current and upcoming workload. Prioritizes workload for area of control and determines best time to schedule unique as well as recurring activities. Monitors work order progress against the schedule and decides mitigation, if needed. Schedules work with low to moderate complexity prerequisite and/or equipment requirements. Resolves medium complexity or unexpected scheduling issues.
Outages
Responds to outages. Depending on area of specialization, may dispatch outage-related work orders, request permits or rights of way or plan and schedule work.
Compliance
Ensures all work activities comply with regulatory and policy requirements. Responds to compliance review requests. Researches new regulations and determines applicability.
Reporting
May analyze data and develop reports.
Process
Documents new processes and updates existing processes. Identifies and implements process improvements.
Consultation/Leadership
Responds to questions related to area of specialty. May provide instruction to other employees on team.
Education
Requires a bachelor’s degree in engineering, business, finance or other related field or equivalent experience.
Experience
Typically two or more years of experience in utility distribution operations, preferably in dispatch, planning or related field.
Functional Competencies
Intermediate knowledge of distribution system
Working knowledge of systems used in department
Working knowledge of laws and regulations related to utility operations
Working knowledge of the fundamentals of electricity
Working knowledge of PGE’s geographic territory
Working knowledge of collective bargaining agreements
Intermediate analytical thinking skills
Working project management skills
Working conflict management skills
Intermediate customer focus skills
Intermediate interpersonal skills
Intermediate organization and prioritization skills
Intermediate problem-solving skills
Intermediate written and oral communication skills
Cognitive Level
Intermediate:
Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.
Cognitive
☒ Ability to adhere to set response times, deadlines and time-sensitive tasks
☒ Ability to follow accuracy standards
☒ Ability to follow through on decision-making tasks
☒ Ability to interact effectively and collaboratively within a team environment
☒ Ability to communicate and problem solve when under stress
☒ Ability to respond and adapt to frequent change
☒ Ability to accept and demonstrate self-awareness when provided constructive feedback
☒ Ability to discern feedback and acknowledge ownership of areas of improvement
☒ Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
☒ Ability to successfully collaborate with peers, managers and others within the organization
☒ Demonstrates sound memory
☒ Ability to process new information to be applied consistently to work tasks
Schedule/ Attendance
☐ Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule
[typically for nonexempt positions, although some exempt positions may have an established start/stop time]
☒ Ability to work long hours
☒ Ability to work a variable schedule
☒ Ability to report to work and perform work during periods of severe inclement weather
☒ Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance
[for part-time positions, change to part-time attendance
]
☒ Ability to work shift schedule
[occasionally due to outages]
☒ Ability to work on-call schedule
[occasionally due to outages]
Physical Capabilities
☐ Does the job require a valid driver’s license?
☐ No
☒ Yes
☒ Driving/travel/commute
☐ Daily within service territory
☒ Frequently
(at least once a week or more)
☐ Occasionally
(one to two times a month or less)
☐ Overnight inside/outside the service territory
☐ Frequently
(at least once a week or more)
☐ Occasionally
(one to two times a month or less)
☒ Computer use (use computer regularly for entire work shift)
☐ Lifting/pushing/pulling (check appropriate weight):
☒ Up to 10 lb
☐ Up to 50 lb
☐ More than 50 lb
☐ Carrying (check appropriate weight):
☒ Up to 10 lb
☐ Up to 50 lb
☐ More than 50 lb
☐ Unstable surfaces requiring balance (i.e., moving equipment, boats); check all that apply:
☐ Elevated areas (i.e., catwalks, roofs and high buildings)
☐ Confined spaces
☐ Walking distances and surfaces (long distances and over rough, uneven or rocky surfaces)
☐ Stairs (over 10 steps)
☐ Ladders (over 10 rungs)
Environment
-
Indoor/Outdoor
☒ Office environment
☐ Plant environment
☒ Field environment
Compensation Range:
$74,325.00 - $123,875.00
Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here (https://portlandgeneral.com/hrcs5511) .
Join us today and power your potential!
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process.
To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.
September 28, 2025
Associate Resource Scheduler - Service/Power Quality Dispatcher
Job Function Summary:
Schedules, dispatches and coordinates work for crews; orders and manages third-party contractors; manages emergent work and dispatcher crews for outages.
Associate Resource Scheduler/6781
Grade 6/EX
P2 – Intermediate
Career Level Summary
Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills
Expands on high-level knowledge of the company, processes and customers
Solves a range of more complex problems
Analyzes possible solutions using advanced knowledge and applying protocols
Operates independently and receives only a moderate level of guidance and direction
Specialization
Typically specializes in one area below (dispatch or planning/coordination) but may perform work in multiple areas.
Dispatch
Reviews work orders and coordinates work to optimize resources. Plans, schedules and dispatches PGE and contract crews in accordance with overall plan. Coordinates with other departments as needed. Monitors job progress and identifies and resolves issues. Schedules special equipment to optimize resources.
Planning/Scheduling
Monitors system queues and works with stakeholders to develop one- to three-week schedules for a given area. Predicts resourcing needs based on current and upcoming workload. Prioritizes workload for area of control and determines best time to schedule unique as well as recurring activities. Monitors work order progress against the schedule and decides mitigation, if needed. Schedules work with low to moderate complexity prerequisite and/or equipment requirements. Resolves medium complexity or unexpected scheduling issues.
Outages
Responds to outages. Depending on area of specialization, may dispatch outage-related work orders, request permits or rights of way or plan and schedule work.
Compliance
Ensures all work activities comply with regulatory and policy requirements. Responds to compliance review requests. Researches new regulations and determines applicability.
Reporting
May analyze data and develop reports.
Process
Documents new processes and updates existing processes. Identifies and implements process improvements.
Consultation/Leadership
Responds to questions related to area of specialty. May provide instruction to other employees on team.
Education
Requires a bachelor’s degree in engineering, business, finance or other related field or equivalent experience.
Experience
Typically two or more years of experience in utility distribution operations, preferably in dispatch, planning or related field.
Functional Competencies
Intermediate knowledge of distribution system
Working knowledge of systems used in department
Working knowledge of laws and regulations related to utility operations
Working knowledge of the fundamentals of electricity
Working knowledge of PGE’s geographic territory
Working knowledge of collective bargaining agreements
Intermediate analytical thinking skills
Working project management skills
Working conflict management skills
Intermediate customer focus skills
Intermediate interpersonal skills
Intermediate organization and prioritization skills
Intermediate problem-solving skills
Intermediate written and oral communication skills
Cognitive Level
Intermediate:
Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.
Cognitive
☒ Ability to adhere to set response times, deadlines and time-sensitive tasks
☒ Ability to follow accuracy standards
☒ Ability to follow through on decision-making tasks
☒ Ability to interact effectively and collaboratively within a team environment
☒ Ability to communicate and problem solve when under stress
☒ Ability to respond and adapt to frequent change
☒ Ability to accept and demonstrate self-awareness when provided constructive feedback
☒ Ability to discern feedback and acknowledge ownership of areas of improvement
☒ Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
☒ Ability to successfully collaborate with peers, managers and others within the organization
☒ Demonstrates sound memory
☒ Ability to process new information to be applied consistently to work tasks
Schedule/ Attendance
☐ Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule
[typically for nonexempt positions, although some exempt positions may have an established start/stop time]
☒ Ability to work long hours
☒ Ability to work a variable schedule
☒ Ability to report to work and perform work during periods of severe inclement weather
☒ Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance
[for part-time positions, change to part-time attendance
]
☒ Ability to work shift schedule
[occasionally due to outages]
☒ Ability to work on-call schedule
[occasionally due to outages]
Physical Capabilities
☐ Does the job require a valid driver’s license?
☐ No
☒ Yes
☒ Driving/travel/commute
☐ Daily within service territory
☒ Frequently
(at least once a week or more)
☐ Occasionally
(one to two times a month or less)
☐ Overnight inside/outside the service territory
☐ Frequently
(at least once a week or more)
☐ Occasionally
(one to two times a month or less)
☒ Computer use (use computer regularly for entire work shift)
☐ Lifting/pushing/pulling (check appropriate weight):
☒ Up to 10 lb
☐ Up to 50 lb
☐ More than 50 lb
☐ Carrying (check appropriate weight):
☒ Up to 10 lb
☐ Up to 50 lb
☐ More than 50 lb
☐ Unstable surfaces requiring balance (i.e., moving equipment, boats); check all that apply:
☐ Elevated areas (i.e., catwalks, roofs and high buildings)
☐ Confined spaces
☐ Walking distances and surfaces (long distances and over rough, uneven or rocky surfaces)
☐ Stairs (over 10 steps)
☐ Ladders (over 10 rungs)
Environment
-
Indoor/Outdoor
☒ Office environment
☐ Plant environment
☒ Field environment
Compensation Range:
$74,325.00 - $123,875.00
Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here (https://portlandgeneral.com/hrcs5511) .
Join us today and power your potential!
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process.
To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.
September 28, 2025