REXEL INC
Customer Success Manager
Solon, OH, United States
Permanent
Sales
Apply Now
Summary:
The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring Revenue. The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what opportunities might look like. Will work closely with customers, sales, product specialists, and services to help create an engagement, conversation, and a value proposition built around what Rexel has to offer in the automation field. The Customer Success Manager will lead in person customer kick-off meetings, adoption reviews, and executive business meetings to ensure the customer is meeting their objectives.
What You'll Do:
Build positive working relationships between Rexel and assigned customers
Manage multiple on-going customer success engagements and develop a cadence of recurring reviews with customers
Review progress with leadership and provide opinions on areas of opportunity
Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions
Accurately communicate a value proposition based on the data being presented
Communicate in-person and remotely the value delivered to customer on a periodic cadence using Business Review methodology and other means of communication/cadences
Use data and workflow information to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
Understand basic concepts of automation regarding product lifecycles, simple migration paths, and learning to identify opportunities based a customer's install base and support usage
Seek new targets and opportunities from data that is provided
Run numbers to calculate a return on investment or savings a customer might earn from engaging in a new product or service
Other duties as assigned
Qualifications
High School or GED - Required
4 Year / Bachelor's Degree - Preferred
Bachelor's Degree in Business or Technical degree preferred
Must have excellent interpersonal, analytical, and written/verbal communication skills
Be a self-starter that can work both independently and in team-based environments
Must be able to build positive working relationships with people at all organizational levels
Must demonstrate integrity and a firm commitment to company beliefs and values
Attention to detail and organizational skills
Delivers exceptional customer experience
Additional Information
Disclaimer:
"Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law."
Physical Demands:
Sit: Must be able to remain in a stationary position - Constantly - at least 51%
Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - None
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%
Weight and Force Demands:
Up to 10 pounds - Occasionally - up to 20%
Up to 25 pounds - None
Up to 50 pounds - None
Working Environment:
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - None
Exposed to electrical hazards; risk of electrical shock - None
Handles or works with potentially dangerous equipment - None
Travels to offsite locations - Frequently - 21% to 50%
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Company Description
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Solon, OH, United States
Permanent
Sales
Apply Now
Summary:
The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring Revenue. The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what opportunities might look like. Will work closely with customers, sales, product specialists, and services to help create an engagement, conversation, and a value proposition built around what Rexel has to offer in the automation field. The Customer Success Manager will lead in person customer kick-off meetings, adoption reviews, and executive business meetings to ensure the customer is meeting their objectives.
What You'll Do:
Build positive working relationships between Rexel and assigned customers
Manage multiple on-going customer success engagements and develop a cadence of recurring reviews with customers
Review progress with leadership and provide opinions on areas of opportunity
Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions
Accurately communicate a value proposition based on the data being presented
Communicate in-person and remotely the value delivered to customer on a periodic cadence using Business Review methodology and other means of communication/cadences
Use data and workflow information to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
Understand basic concepts of automation regarding product lifecycles, simple migration paths, and learning to identify opportunities based a customer's install base and support usage
Seek new targets and opportunities from data that is provided
Run numbers to calculate a return on investment or savings a customer might earn from engaging in a new product or service
Other duties as assigned
Qualifications
High School or GED - Required
4 Year / Bachelor's Degree - Preferred
Bachelor's Degree in Business or Technical degree preferred
Must have excellent interpersonal, analytical, and written/verbal communication skills
Be a self-starter that can work both independently and in team-based environments
Must be able to build positive working relationships with people at all organizational levels
Must demonstrate integrity and a firm commitment to company beliefs and values
Attention to detail and organizational skills
Delivers exceptional customer experience
Additional Information
Disclaimer:
"Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law."
Physical Demands:
Sit: Must be able to remain in a stationary position - Constantly - at least 51%
Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - None
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%
Weight and Force Demands:
Up to 10 pounds - Occasionally - up to 20%
Up to 25 pounds - None
Up to 50 pounds - None
Working Environment:
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - None
Exposed to electrical hazards; risk of electrical shock - None
Handles or works with potentially dangerous equipment - None
Travels to offsite locations - Frequently - 21% to 50%
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Company Description
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.