Delivery and Set-Up Driver
Sign-On Bonus: $1000 for new Ricoh team members!
This position involves a 7-day OTR per month.
Position Profile :
The Delivery & Set-Up Driver is responsible for the efficient and high-quality pick-up, relocation, and delivery of office equipment in a safe manner. This role may include installation and networking of equipment upon delivery. The driver’s professionalism and conduct directly impact customer satisfaction and future business. The driver also provides basic training on the delivered devices and must meet all federal DOT requirements and Delivery Safety Standards.
Job Duties and Responsibilities :
- Ensure safe and accurate delivery of equipment to the designated location.
- Maintain logbooks per DOT regulations, electronically or manually.
- Conduct pre- and post-trip vehicle inspections for safety and compliance.
- Perform simultaneous pick-ups to minimize costs.
- Execute basic installations, including setting up IP addresses, downloading drivers, removing hard drives if needed, backing up address books, and providing basic customer training on printing devices.
- Participate in Safety Programs.
- Pre-call customers when necessary.
- Achieve productivity levels aligned with workload and experience.
- Demonstrate technical and customer relation skills.
- Identify customer needs and refer calls appropriately.
- Provide feedback on networking and installation processes.
- Complete technical training on new equipment as required.
- Maintain a professional appearance per uniform standards.
- Coordinate with Dispatch or service department when needed.
- Verify equipment configuration matches documentation.
- Ensure equipment is loaded and secured properly.
- Use a phone to capture electronic signatures upon transaction completion.
- Ensure paperwork is signed and processed correctly.
- Load and off-load trucks as needed.
- Assist in training new drivers on products and loading techniques.
- Follow accident and incident reporting procedures.
- Conduct inventory counts and reconcile inventory daily.
- Manage inventory valued up to $1,000,000.
- Overnight stays may be required.
- Operate warehouse equipment such as forklifts, stair climbers, and pallet jacks.
- Perform additional duties as assigned.
Qualifications (Education, Experience, and Certifications) :
Required :
- Clean driving record and history.
- Online technical training in networking and installation.
- On-the-job training with technicians at customer locations or Transfer Center.
- Eligibility to drive a commercial vehicle per FMCSR regulations.
- Valid driver’s license per company policy.
- At least two years of medium-duty truck driving experience.
- Successful road test completion.
- Valid medical card.
- At least 20 years old and licensed in current state.
- High school diploma or equivalent.
- Valid commercial driver’s license if applicable.
- Ability to read maps and use GPS.
- Overnight stays may be required based on DOT regulations or peak periods.
Knowledge, Skills, and Abilities :
- Physical ability to handle heavy and oversized equipment.
- Ability to identify and correct at-risk behaviors quickly.
- Strong customer service and communication skills.
- Familiarity with smartphones and tablets.
- Basic computer skills.
- Technical skills for installing and networking equipment.
- Methodical problem-solving approach.
- Good reading, math, and handwriting skills.
- Certification for operating warehouse equipment may be required.
Working Conditions, Mental and Physical Demands :
- Follow proper procedures to prevent injuries during lifting/moving.
- Frequent bending, stooping, and kneeling.
- Lift equipment weighing up to 100 pounds; move equipment up to 1,000 pounds.
- Work in various conditions: office, warehouse, vehicle.
- Exposure to chemicals and cleaners.
- Ability to work independently.
About Ricoh :
Ricoh’s mission is to empower individuals through transforming work environments, unleashing potential and creativity, and building a sustainable future. We focus on digital workplaces, connecting people to information efficiently, and enhancing communication and innovation.
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