R&D Partners is hiring: Customer Service Specialist in San Francisco

Overview

R&D Partners is seeking to hire a Customer Service Specialist, Portfolio in South San Francisco, CA.

Responsibilities

• Act in accordance with company policy
• Provide full-time phone coverage (shift to be determined by management)
• Suggest new programs and/or projects to promote customer service
• Determine appropriate action to take to resolve customer issues
• Determine when it is appropriate to escalate customer issues to management

Qualifications

• Decision Making: Thinks through problems clearly and logically; is decisive
• Technical and Business Expertise: Applies emerging knowledge and trend; builds strong relationships; contributes expertise within and beyond assigned area
• Communication: Listens well, expresses ideas fluently and logically, is open to input and feedback
• Teamwork and Collaboration: Creates an atmosphere of openness and trust; collaborates, offers support and encouragement
• Achieving Results: Is goal-directed and persistent; is accountable for meeting commitments, recognizes the contributions of peers

Why Choose R&D Partners?

As an employee, you have access to a comprehensive benefits package including:

• Medical insurance PPO, HMO & HSA
• 401k plan
• Employee Assistance Program
• Long-term disability
• Weekly payroll
• Online timecard approval

Pay Scale

$38,638 - $48,302 (Dependent on Experience)

R&D Partners is a global functional service provider and strategic staffing resource specializing in scientific, clinical research & engineering. We provide job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies.

R&D Partners is an equal-opportunity employer.