WilmerHale
WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States and Europe. Our lawyers work at the intersection of government, technology and business, and we are committed to providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.
What you will be doing The Platform & Automation Senior Engineer is responsible for managing and maintaining enterprise automation platforms, including but not limited to ServiceNow, to ensure efficient and effective operations. This role involves accountability in configuring platforms, implementing new functionalities, maintaining system stability, and ensuring data integrity. The engineer collaborates with various stakeholders to understand their requirements, suggest, define, and create technical solutions, and support ongoing projects and operations.
About this role:
Engages with stakeholders to gather requirements, design and deliver solutions that align with customer needs.
Responsible for system performance and for ensuring high availability, reliability, and optimal performance of automation platforms, including ServiceNow.
Responsible for configuring and customizing platform modules, such as Incident, Problem, Change, Asset, and Configuration Management.
Creates and configures notifications, defines and implements workflows, business rules, UI actions, and automation to improve efficiency.
Proposes, designs and implements enhancements to automation platforms to optimize functionality and improve the user experience.
Leverages the AI component of ServiceNow to gain business efficiencies.
Develops software solutions using JavaScript, Web Services, HTML, and CSS within automation environments.
Manages the health of CMDB and other data repositories in collaboration with the Infrastructure team to support assets and configuration.
Responsible for application support activities, including code migrations, replications, patching, and platform upgrades.
Utilizes data import templates for data loading and extraction to support reporting and analytics needs.
Maintains comprehensive process and knowledge documentation for ITIL and end users.
Coaches and mentors junior developers.
Assists with data entry and validation from source documents into the automation platform database.
Extracts and transforms data into formats suitable for reporting or further analysis.
Supports the development and configuration of custom applications within ServiceNow and other automation platforms.
Troubleshoots and resolves technical issues in collaboration with other team members.
Ensures platform stability by adhering to best practices, standards, and governance policies.
Participates in training opportunities and self-learning to deepen knowledge of automation platforms, including ServiceNow.
Collaborates on team projects, contributing ideas to improve workflows and processes across the platform.
Displays professionalism, quality service and a positive "can do" attitude to internal members/departments of the Firm.
Assumes additional responsibilities as assigned.
Required Skills
ServiceNow Administrator (CSA) is desirable.
Additional certifications in ServiceNow modules (ITSM, CSM, ITOM, etc.) are preferred but training is available.
Strong understanding of ITIL/ITSM principles.
Proficient in JavaScript, HTML, CSS, and other relevant scripting languages.
Strong experience with REST/SOAP APIs and integration tools.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills including ability to communicate to all levels of end users, IS and Management staff.
Ability to work independently and as part of a team.
Education
Bachelor's degree
Advanced Scripting/ Reporting and other classes are highly recommended
Required Experience
5+ years' application design, development, and support experience in a large scale, complex environment
At least 3 years of experience with the ServiceNow tool, or a similar automation tool, strongly preferred.
Workflow and process improvement methodology and technology solution experience strongly preferred.
Law firm experience is preferred.
WilmerHale is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran, or any other protected status under applicable law. WilmerHale will make reasonable accommodations for qualified individuals with disabilities and otherwise as required by applicable law. For more information about Equal Employment Opportunity, please click here.
For additional information about our benefits, please click here.
#LI-AF1
#LI-Hybrid
Job Location Boston, Massachusetts, United States
Position Type Full-Time/Regular
Salary 145,000.00 - 180,600.00 USD
#J-18808-Ljbffr
What you will be doing The Platform & Automation Senior Engineer is responsible for managing and maintaining enterprise automation platforms, including but not limited to ServiceNow, to ensure efficient and effective operations. This role involves accountability in configuring platforms, implementing new functionalities, maintaining system stability, and ensuring data integrity. The engineer collaborates with various stakeholders to understand their requirements, suggest, define, and create technical solutions, and support ongoing projects and operations.
About this role:
Engages with stakeholders to gather requirements, design and deliver solutions that align with customer needs.
Responsible for system performance and for ensuring high availability, reliability, and optimal performance of automation platforms, including ServiceNow.
Responsible for configuring and customizing platform modules, such as Incident, Problem, Change, Asset, and Configuration Management.
Creates and configures notifications, defines and implements workflows, business rules, UI actions, and automation to improve efficiency.
Proposes, designs and implements enhancements to automation platforms to optimize functionality and improve the user experience.
Leverages the AI component of ServiceNow to gain business efficiencies.
Develops software solutions using JavaScript, Web Services, HTML, and CSS within automation environments.
Manages the health of CMDB and other data repositories in collaboration with the Infrastructure team to support assets and configuration.
Responsible for application support activities, including code migrations, replications, patching, and platform upgrades.
Utilizes data import templates for data loading and extraction to support reporting and analytics needs.
Maintains comprehensive process and knowledge documentation for ITIL and end users.
Coaches and mentors junior developers.
Assists with data entry and validation from source documents into the automation platform database.
Extracts and transforms data into formats suitable for reporting or further analysis.
Supports the development and configuration of custom applications within ServiceNow and other automation platforms.
Troubleshoots and resolves technical issues in collaboration with other team members.
Ensures platform stability by adhering to best practices, standards, and governance policies.
Participates in training opportunities and self-learning to deepen knowledge of automation platforms, including ServiceNow.
Collaborates on team projects, contributing ideas to improve workflows and processes across the platform.
Displays professionalism, quality service and a positive "can do" attitude to internal members/departments of the Firm.
Assumes additional responsibilities as assigned.
Required Skills
ServiceNow Administrator (CSA) is desirable.
Additional certifications in ServiceNow modules (ITSM, CSM, ITOM, etc.) are preferred but training is available.
Strong understanding of ITIL/ITSM principles.
Proficient in JavaScript, HTML, CSS, and other relevant scripting languages.
Strong experience with REST/SOAP APIs and integration tools.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills including ability to communicate to all levels of end users, IS and Management staff.
Ability to work independently and as part of a team.
Education
Bachelor's degree
Advanced Scripting/ Reporting and other classes are highly recommended
Required Experience
5+ years' application design, development, and support experience in a large scale, complex environment
At least 3 years of experience with the ServiceNow tool, or a similar automation tool, strongly preferred.
Workflow and process improvement methodology and technology solution experience strongly preferred.
Law firm experience is preferred.
WilmerHale is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran, or any other protected status under applicable law. WilmerHale will make reasonable accommodations for qualified individuals with disabilities and otherwise as required by applicable law. For more information about Equal Employment Opportunity, please click here.
For additional information about our benefits, please click here.
#LI-AF1
#LI-Hybrid
Job Location Boston, Massachusetts, United States
Position Type Full-Time/Regular
Salary 145,000.00 - 180,600.00 USD
#J-18808-Ljbffr