Vernon Hills Park District
Customer Service Representative Sullivan Center PT
Vernon Hills Park District, Vernon Hills, Illinois, United States, 60061
Salary:
$15.00 - $18.00 Hourly Location :
Sullivan Community Center - 635 N Aspen Drive - Vernon Hills, IL Job Type:
Part Time Job Number:
VHPD00035 Department:
PART TIME SCC CUSTOMER SERVICE Opening Date:
09/17/2025 Closing Date:
10/31/2025 5:00 PM Central
Summary
Performs cashier, receptionist, and registration duties at the Sullivan Community Center emphasizing excellence in customer service. Ensures that proper cash handling procedures and internal control processes are followed. Hours include evenings and weekends.
Current shifts needing coverage:
(4.5H) Monday: 7:45am-12:15pm
(5 H) Tuesday: 7:45am-12:45pm
** Need this Mon/Tues AM shift to be the same person.
(5.5H) Thursday: 4:15pm - 9:45pm
(5.5H) Thursday: 4:15pm - 9:45pm
(5.75H) Friday: 4:15pm - 10pm
FLSA Status: Non-Exempt
Supervision
Immediate Supervisor: Customer Service Supervisor Qualifications
Must be honest, have regular attendance, and have the ability to work in cooperation with others without causing disruption. Demonstrate excellent interpersonal skills including the ability to establish and maintain effective working relationships with diverse people in an organizational context. Must have basic computers skills including the use of Word and Excel. Must have a CPR/AED certification or be willing to complete CPR/AED training within the first 60 days of employment. Essential Job Functions
Performs front desk services and operations at the Sullivan Community Center providing excellent customer service. This includes the following:
Interacts with customers to answer questions; resolve problems, register customers for programs, membership passes, and events using registration software. Effectively communicates with customers in person and on the phone to market and promote Park District programs and services. Provide tours of facility as needed. May be scheduled for opening and/or closing shifts, holidays, weekends and during registration peak demand.
Performs cash handling in accordance with District cash handling policies. Accept payments, process transactions and receipts Prepare daily deposit worksheets. Performs a variety of clerical duties, including filing, copying, taking phone messages and assisting with special event preparations. Must resolve incidents and program issues as they arise. Processes incident and accident reports as necessary. Contact appropriate personnel for emergencies. Process incident and accident reports as necessary. Maintain general awareness of facility and program needs at all times by conducting periodic building walk-throughs and taking responsibility for identifying and addressing any related issues or incidents as they arise. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment. Comply with the department dress code by wearing Park District apparel and name tag. Performs related duties as assigned. SAFETY AND RISK MANAGEMENT
Maintains a working knowledge of all general agency and departmental-specific safety rules. Uses material handling equipment or staff assistance when lifting and or moving objects
30 pounds or less. Reports any work-related or patron injuries to supervisor promptly. Attends required safety program and in-service education meetings. Corrects unsafe conditions and/or reports them to supervisor. PSYCHOLOGICAL CONSIDERATIONS
The Vernon Hills Park District is committed to hiring employees who provide good customer service; our employees communicate courteously and responsively and provide effective and efficient service to the public and co-workers. PHYSIOLOGICAL CONSIDERATIONS
Frequent walking, standing, stooping and searching is required. Machines and equipment used in work, include but are not limited to, the following: calculator, personal computer, camera, laminator, telephone, and photocopy machine. ENVIRONMENTAL CONSIDERATIONS
Work is predominately done indoors in a smoke free, open office environment with controlled temperature and fluorescent lighting. COGNITIVE CONSIDERATIONS
Employee must have the ability to communicate in English, both verbally and in writing.
Facility and Program Discounts
Family Aquatic Center - no cost for employee & resident rate for immediate family Fitness Membership - no cost for employee & resident rate for immediate family, 25% discount for personal training, 2 hours of babysitting per day while employee is actively working Programs operated on a contractual basis - discount of 10% - 20% off resident rates for employee and immediate family (discount is determined by Superintendent of Recreation) Programs operated directly by the District -discount of 50% off resident rates for employee and immediate family, 10% off resident rates for HAP and no discount for childcare (employee responsible for full cost of program supplies) Facility rental - discount of 50% (reservation cannot be made more than 30 days prior to the rental date and the employee is responsible for the rental set-up and clean-up) Some part-time positions may include benefits at a future date such as paid time off, pension and health insurance if the employee's annual hours meet a 1,000 hour or 1,560 hour requirement. 01
Please describe any experience you have in Customer Service - either in person or by phone Required Question
$15.00 - $18.00 Hourly Location :
Sullivan Community Center - 635 N Aspen Drive - Vernon Hills, IL Job Type:
Part Time Job Number:
VHPD00035 Department:
PART TIME SCC CUSTOMER SERVICE Opening Date:
09/17/2025 Closing Date:
10/31/2025 5:00 PM Central
Summary
Performs cashier, receptionist, and registration duties at the Sullivan Community Center emphasizing excellence in customer service. Ensures that proper cash handling procedures and internal control processes are followed. Hours include evenings and weekends.
Current shifts needing coverage:
(4.5H) Monday: 7:45am-12:15pm
(5 H) Tuesday: 7:45am-12:45pm
** Need this Mon/Tues AM shift to be the same person.
(5.5H) Thursday: 4:15pm - 9:45pm
(5.5H) Thursday: 4:15pm - 9:45pm
(5.75H) Friday: 4:15pm - 10pm
FLSA Status: Non-Exempt
Supervision
Immediate Supervisor: Customer Service Supervisor Qualifications
Must be honest, have regular attendance, and have the ability to work in cooperation with others without causing disruption. Demonstrate excellent interpersonal skills including the ability to establish and maintain effective working relationships with diverse people in an organizational context. Must have basic computers skills including the use of Word and Excel. Must have a CPR/AED certification or be willing to complete CPR/AED training within the first 60 days of employment. Essential Job Functions
Performs front desk services and operations at the Sullivan Community Center providing excellent customer service. This includes the following:
Interacts with customers to answer questions; resolve problems, register customers for programs, membership passes, and events using registration software. Effectively communicates with customers in person and on the phone to market and promote Park District programs and services. Provide tours of facility as needed. May be scheduled for opening and/or closing shifts, holidays, weekends and during registration peak demand.
Performs cash handling in accordance with District cash handling policies. Accept payments, process transactions and receipts Prepare daily deposit worksheets. Performs a variety of clerical duties, including filing, copying, taking phone messages and assisting with special event preparations. Must resolve incidents and program issues as they arise. Processes incident and accident reports as necessary. Contact appropriate personnel for emergencies. Process incident and accident reports as necessary. Maintain general awareness of facility and program needs at all times by conducting periodic building walk-throughs and taking responsibility for identifying and addressing any related issues or incidents as they arise. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment. Comply with the department dress code by wearing Park District apparel and name tag. Performs related duties as assigned. SAFETY AND RISK MANAGEMENT
Maintains a working knowledge of all general agency and departmental-specific safety rules. Uses material handling equipment or staff assistance when lifting and or moving objects
30 pounds or less. Reports any work-related or patron injuries to supervisor promptly. Attends required safety program and in-service education meetings. Corrects unsafe conditions and/or reports them to supervisor. PSYCHOLOGICAL CONSIDERATIONS
The Vernon Hills Park District is committed to hiring employees who provide good customer service; our employees communicate courteously and responsively and provide effective and efficient service to the public and co-workers. PHYSIOLOGICAL CONSIDERATIONS
Frequent walking, standing, stooping and searching is required. Machines and equipment used in work, include but are not limited to, the following: calculator, personal computer, camera, laminator, telephone, and photocopy machine. ENVIRONMENTAL CONSIDERATIONS
Work is predominately done indoors in a smoke free, open office environment with controlled temperature and fluorescent lighting. COGNITIVE CONSIDERATIONS
Employee must have the ability to communicate in English, both verbally and in writing.
Facility and Program Discounts
Family Aquatic Center - no cost for employee & resident rate for immediate family Fitness Membership - no cost for employee & resident rate for immediate family, 25% discount for personal training, 2 hours of babysitting per day while employee is actively working Programs operated on a contractual basis - discount of 10% - 20% off resident rates for employee and immediate family (discount is determined by Superintendent of Recreation) Programs operated directly by the District -discount of 50% off resident rates for employee and immediate family, 10% off resident rates for HAP and no discount for childcare (employee responsible for full cost of program supplies) Facility rental - discount of 50% (reservation cannot be made more than 30 days prior to the rental date and the employee is responsible for the rental set-up and clean-up) Some part-time positions may include benefits at a future date such as paid time off, pension and health insurance if the employee's annual hours meet a 1,000 hour or 1,560 hour requirement. 01
Please describe any experience you have in Customer Service - either in person or by phone Required Question