DCAC
Job Details
Job Location Dallas Children's Advocacy Center - Dallas, TX
Position Type Full Time
Education Level High School
Travel Percentage None
Job Shift Day
Job Category Admin - Clerical
Description
The Dallas Children's Advocacy Center is seeking an experienced Receptionist (Bilingual English/Spanish) for theProgram Support Department
GENERAL DESCRIPTION:
The receptionist creates a welcoming environment at the front desk by providing excellent customer service when greeting clients, caregivers, donors, volunteers, partners, staff, and all other guests of DCAC.
ABOUT DCAC: The mission of the Dallas Children's Advocacy Center is to improve the lives ofabused children in Dallas County and to provide national leadership on child abuse issues. DCAC isa non-profit organization and the only agency of its kind in Dallas County, working in agreement withpublic and private agencies to investigate, prosecute, and provide healing services for child abuse cases in Dallas County. We reduce the victimization of the child, remove barriers to investigation and treatment, andenhance criminal prosecution with our distinctive multidisciplinary and united approach to thesecomplex and severe cases, all at no cost to our clients. Each year, DCAC serves over 13,000 childrenand their non-offending family members.
We are a national and international leader in the Children's Advocacy Center movement, recognized for our expertise in the identification, investigation, and prosecution of child abuse cases; cutting edge clinical services and programs for the victims and their non-offending family members; and ourcommunity and professional training programs.
Essential Duties and Key Responsibilities: Manages and maintains the continuous flow of DCAC clients and guests by: Respectfully greeting and checking in clients by instructing where and how to sign in, describing any paperwork given to clients, escorting the guests, clients and caretakers to appropriate waiting room(s), and notifying staff via email or phone. Professionally and courteously answering the main phone line, route, and transferring calls accordingly. Documenting all client contact calls in real time in the client case management database system, after assisting clients and/or partners via phone. Serves as point of contact for all building related questions via phone and in person for all clients, staff, partners, visitors, and volunteers. Observes and monitors clients and families in waiting room areas via security monitoring system and stays aware of where clients and caregivers are at all times. Manages and maintains front desk appearance and organization while also ensuring HIPAA regulations are followed. Schedules all return trips and last-minute transportation requests for clients from therapists and family advocates. Manages maintenance of building directory by staying in regular contact with Human Resources and Partner Relations and updating directory regularly. Documents accurately and in a timely manner, all client transportation rides in the case management database system. Provides front desk overview and protocols for all new direct client services staff and volunteers shadowing the front desk. Organizes and cleans the waiting rooms at regular intervals throughout the day. Update and maintain front desk manual and quick guides to ensure accuracy and alignment with policies and procedures. Training and Education:
Participates in professional development training related to position. Actively participates in on-the-job cross training with client service associate peer group. Works with Performance Outcomes department to research and update missing client demographic information in the client case management database. Employees who are bilingual (English/Spanish) are required to complete translation training through TIN (Translation Interpretation Network). Completes all compliance training required by DCAC. Other Duties:
Attends all team meetings. Serves as back-up client services associate, by assisting with contact calls specific to either therapy or family advocacy department. Assists with completing document translation requests as needed. Tracks, prints, and/or orders all front desk supplies, including client intake forms, sign in sheets, client/visitor stickers, DCAC appointment cards, parent guides, and other necessary documents, when supplies are low. Interprets bilingual (English/Spanish) conversations for direct services staff and external partners when necessary. Attends and participates in bi-monthly team meetings. Attends and participates in supervision meetings. Attends monthly employee staff meetings. Attends and participates in or assists at the annual Crimes Against Children conference. Other duties as assigned. Qualifications
QUALIFICATIONS AND SKILLS
Education and experience:
High School diploma and at least 2-3 years working experience as a front desk receptionist with high client or patient traffic.
Language required:
Bilingual, English/Spanish, speaking, reading and writing is required.
Software:
MS Office Suite (intermediate)
Knowledge, Skills, and Abilities:
Ability to demonstrate and provide excellent customer service in chaotic environments. Ability to be resourceful, flexible, possess a positive attitude, tact, good judgement, and cultural sensitivity. Ability to problem solve and critically think in fast-paced environment. Skilled in handling escalated issues via phone and in-person. Knowledge of general administrative services responsibilities & duties Knowledge of office automation including email, fax, scanning, printing and internet usage. Knowledge of common software and database systems related to administrative duties. Knowledge and experience using a multi-line phone system. Ability to ensure accuracy and confidentiality in all work, including adherence to HIPAA regulations. Ability to work well as a team member with staff, partners, community professionals, and volunteers. Ability to plan for and keep track of multiple tasks and duties. Skilled in time management, communication, organization, and attention to detail Demonstrated ability to work with all levels of employees, board members, partners, and community.
WORK ENVIRONMENT:
Work Location: All work must be performed in the office due to client confidentiality.
Mental and Physical Abilities: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs).
Working Conditions: Work may be performed but is not limited to an office environment.
Essential Functions: This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Core Values:
Must demonstrate/live our organization's core values:
1. We are child-centered, family-focused, and community-driven,
2. We act with dignity and compassion in all that we do,
3. We recognize our staff as our greatest asset, and
4. We operate as a seamless team.
DCAC is proud to be an Equal Opportunity Employer and we believe in an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
BENEFITS: • 100% Paid Employee Health Insurance-PPO • 100% Paid Employee Dental Insurance • 100% Paid Short Term Disability • 100% Paid Long Term Disability • 100% Paid Basic Term Life and AD&D Benefits (one times your annual earnings up to $50,000) • Vision Insurance through Superior Vision • Pet Insurance through Nationwide • Legal Services through Freshbenies • Flexible Spending Account • Dependent Spending Account • Six (6) weeks' of paid Parental Leave • Employee Assistance Plan (EAP) • Health Advocate • WellVia Teladoc Program • 403b Retirement and Contribution Plan with up to a 4% employer contribution • Supplemental Insurance: Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance • Bilingual Stipend (English/Spanish) of $2,700 annually • Cell Phone Stipend • 10 Paid Holidays • 2 Floating Holidays • 14 Wellness Days • 10 Vacation Days • DCAC participates in the Public Service Loan Forgiveness Program (PSLF)
Job Location Dallas Children's Advocacy Center - Dallas, TX
Position Type Full Time
Education Level High School
Travel Percentage None
Job Shift Day
Job Category Admin - Clerical
Description
The Dallas Children's Advocacy Center is seeking an experienced Receptionist (Bilingual English/Spanish) for theProgram Support Department
GENERAL DESCRIPTION:
The receptionist creates a welcoming environment at the front desk by providing excellent customer service when greeting clients, caregivers, donors, volunteers, partners, staff, and all other guests of DCAC.
ABOUT DCAC: The mission of the Dallas Children's Advocacy Center is to improve the lives ofabused children in Dallas County and to provide national leadership on child abuse issues. DCAC isa non-profit organization and the only agency of its kind in Dallas County, working in agreement withpublic and private agencies to investigate, prosecute, and provide healing services for child abuse cases in Dallas County. We reduce the victimization of the child, remove barriers to investigation and treatment, andenhance criminal prosecution with our distinctive multidisciplinary and united approach to thesecomplex and severe cases, all at no cost to our clients. Each year, DCAC serves over 13,000 childrenand their non-offending family members.
We are a national and international leader in the Children's Advocacy Center movement, recognized for our expertise in the identification, investigation, and prosecution of child abuse cases; cutting edge clinical services and programs for the victims and their non-offending family members; and ourcommunity and professional training programs.
Essential Duties and Key Responsibilities: Manages and maintains the continuous flow of DCAC clients and guests by: Respectfully greeting and checking in clients by instructing where and how to sign in, describing any paperwork given to clients, escorting the guests, clients and caretakers to appropriate waiting room(s), and notifying staff via email or phone. Professionally and courteously answering the main phone line, route, and transferring calls accordingly. Documenting all client contact calls in real time in the client case management database system, after assisting clients and/or partners via phone. Serves as point of contact for all building related questions via phone and in person for all clients, staff, partners, visitors, and volunteers. Observes and monitors clients and families in waiting room areas via security monitoring system and stays aware of where clients and caregivers are at all times. Manages and maintains front desk appearance and organization while also ensuring HIPAA regulations are followed. Schedules all return trips and last-minute transportation requests for clients from therapists and family advocates. Manages maintenance of building directory by staying in regular contact with Human Resources and Partner Relations and updating directory regularly. Documents accurately and in a timely manner, all client transportation rides in the case management database system. Provides front desk overview and protocols for all new direct client services staff and volunteers shadowing the front desk. Organizes and cleans the waiting rooms at regular intervals throughout the day. Update and maintain front desk manual and quick guides to ensure accuracy and alignment with policies and procedures. Training and Education:
Participates in professional development training related to position. Actively participates in on-the-job cross training with client service associate peer group. Works with Performance Outcomes department to research and update missing client demographic information in the client case management database. Employees who are bilingual (English/Spanish) are required to complete translation training through TIN (Translation Interpretation Network). Completes all compliance training required by DCAC. Other Duties:
Attends all team meetings. Serves as back-up client services associate, by assisting with contact calls specific to either therapy or family advocacy department. Assists with completing document translation requests as needed. Tracks, prints, and/or orders all front desk supplies, including client intake forms, sign in sheets, client/visitor stickers, DCAC appointment cards, parent guides, and other necessary documents, when supplies are low. Interprets bilingual (English/Spanish) conversations for direct services staff and external partners when necessary. Attends and participates in bi-monthly team meetings. Attends and participates in supervision meetings. Attends monthly employee staff meetings. Attends and participates in or assists at the annual Crimes Against Children conference. Other duties as assigned. Qualifications
QUALIFICATIONS AND SKILLS
Education and experience:
High School diploma and at least 2-3 years working experience as a front desk receptionist with high client or patient traffic.
Language required:
Bilingual, English/Spanish, speaking, reading and writing is required.
Software:
MS Office Suite (intermediate)
Knowledge, Skills, and Abilities:
Ability to demonstrate and provide excellent customer service in chaotic environments. Ability to be resourceful, flexible, possess a positive attitude, tact, good judgement, and cultural sensitivity. Ability to problem solve and critically think in fast-paced environment. Skilled in handling escalated issues via phone and in-person. Knowledge of general administrative services responsibilities & duties Knowledge of office automation including email, fax, scanning, printing and internet usage. Knowledge of common software and database systems related to administrative duties. Knowledge and experience using a multi-line phone system. Ability to ensure accuracy and confidentiality in all work, including adherence to HIPAA regulations. Ability to work well as a team member with staff, partners, community professionals, and volunteers. Ability to plan for and keep track of multiple tasks and duties. Skilled in time management, communication, organization, and attention to detail Demonstrated ability to work with all levels of employees, board members, partners, and community.
WORK ENVIRONMENT:
Work Location: All work must be performed in the office due to client confidentiality.
Mental and Physical Abilities: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs).
Working Conditions: Work may be performed but is not limited to an office environment.
Essential Functions: This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Core Values:
Must demonstrate/live our organization's core values:
1. We are child-centered, family-focused, and community-driven,
2. We act with dignity and compassion in all that we do,
3. We recognize our staff as our greatest asset, and
4. We operate as a seamless team.
DCAC is proud to be an Equal Opportunity Employer and we believe in an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
BENEFITS: • 100% Paid Employee Health Insurance-PPO • 100% Paid Employee Dental Insurance • 100% Paid Short Term Disability • 100% Paid Long Term Disability • 100% Paid Basic Term Life and AD&D Benefits (one times your annual earnings up to $50,000) • Vision Insurance through Superior Vision • Pet Insurance through Nationwide • Legal Services through Freshbenies • Flexible Spending Account • Dependent Spending Account • Six (6) weeks' of paid Parental Leave • Employee Assistance Plan (EAP) • Health Advocate • WellVia Teladoc Program • 403b Retirement and Contribution Plan with up to a 4% employer contribution • Supplemental Insurance: Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance • Bilingual Stipend (English/Spanish) of $2,700 annually • Cell Phone Stipend • 10 Paid Holidays • 2 Floating Holidays • 14 Wellness Days • 10 Vacation Days • DCAC participates in the Public Service Loan Forgiveness Program (PSLF)