Reacher
About the Role:
We're looking for a Rockstar Head of Customer Success to join our team at Reacher. This role is ideal for a seasoned Customer success leader with experience scaling organizations in SaaS.
What you'll do: Own vision, strategy and execution of customer success across the entire lifecycle from onboarding, to renewal and expansion Oversee scalable onboarding and education processes that accelerate time to value for customers Drive retention and expansion by establishing health scores, tracking performance, and spotting churn risks Partner with Product and Sales to put customers first and improve LTV Optimize usage of Hubspot and other analytics tools to inform better decision making and performance Own the content strategy for partner support and knowledge base, partnering with engineering to ensure proper release notes and documentation on new product updates/features Centralize critical client and partner information to improve communication and connectivity across Product and Sales Required Experience: 5+ years in leadership role in customer success with minimum 2+ years leading teams in SaaS Proven track record in scaling CS orgs for SaaS companies Data Savvy with a knack for SaaS metrics/KPIs Excellent cross functional communication skills Loves fast paced ambiguous settings Preferred Qualifications: Experience working at orgs focused creator/affiliate marketing platforms Background in social commerce or influencer marketing data analysis and automation setup experience Workshop facilitation and training experience Why Join Reacher? Work directly with the hottest e-commerce platform (TikTok Shop) High-impact role with direct influence on company growth Competitive compensation + equity with significant upside potential Fast-paced startup environment with learning opportunities Direct access to founders and leadership team
We're looking for a Rockstar Head of Customer Success to join our team at Reacher. This role is ideal for a seasoned Customer success leader with experience scaling organizations in SaaS.
What you'll do: Own vision, strategy and execution of customer success across the entire lifecycle from onboarding, to renewal and expansion Oversee scalable onboarding and education processes that accelerate time to value for customers Drive retention and expansion by establishing health scores, tracking performance, and spotting churn risks Partner with Product and Sales to put customers first and improve LTV Optimize usage of Hubspot and other analytics tools to inform better decision making and performance Own the content strategy for partner support and knowledge base, partnering with engineering to ensure proper release notes and documentation on new product updates/features Centralize critical client and partner information to improve communication and connectivity across Product and Sales Required Experience: 5+ years in leadership role in customer success with minimum 2+ years leading teams in SaaS Proven track record in scaling CS orgs for SaaS companies Data Savvy with a knack for SaaS metrics/KPIs Excellent cross functional communication skills Loves fast paced ambiguous settings Preferred Qualifications: Experience working at orgs focused creator/affiliate marketing platforms Background in social commerce or influencer marketing data analysis and automation setup experience Workshop facilitation and training experience Why Join Reacher? Work directly with the hottest e-commerce platform (TikTok Shop) High-impact role with direct influence on company growth Competitive compensation + equity with significant upside potential Fast-paced startup environment with learning opportunities Direct access to founders and leadership team