REV Federal Credit Union
Director of Consumer Lending
REV Federal Credit Union, Summerville, South Carolina, United States, 29485
Position Purpose
The Director of Consumer Lending provides leadership and operational oversight of consumer loan operations, including underwriting, centralized loan processing, and the indirect lending program. This position is responsible for ensuring that policies, procedures, and practices align with credit union objectives, regulatory requirements, and sound risk management principles. The Director promotes operational efficiency, compliance, and quality in consumer loan decision-making while supporting member satisfaction and organizational growth.
Duties & Responsibilities
Assumes responsibility for consumer loan operations:
Oversees the daily operations of consumer loan underwriting, processing, funding, and servicing. Ensures compliance with federal and state lending laws, credit union policies, and industry best practices. Develops, implements, and maintains policies and procedures to ensure quality, consistency, and operational effectiveness. Provides guidance and support to branch and contact center staff regarding consumer loan decisions. Conducts audits of loan files to ensure quality, accuracy, and adherence to policies. Assumes responsibility for the indirect lending program:
Provides oversight of the indirect lending program, including underwriting, dealer relationships, and loan quality. Establishes and maintains productive relationships with auto dealerships and other indirect partners. Negotiates and manages dealer contracts, ensuring financials and compliance documentation are current. Reviews and approves indirect loan applications within authority limits; refers exceptions to VP of Lending. Monitors program performance, chargebacks, and reserve accounts to ensure profitability and compliance. Assumes responsibility for compliance, risk management, and quality assurance:
Ensures lending operations meet compliance standards, including BSA, OFAC, and SAFE Act requirements. Implements risk controls and monitoring processes to safeguard loan portfolio quality. Oversees reporting on delinquency, charge-offs, and indirect loan performance. Partners with Risk, Compliance, and Finance teams to address operational issues and ensure readiness for audits and exams. Assumes responsibility for leadership and staff development:
Provides coaching, mentorship, and development opportunities for lending staff. Establishes performance expectations and accountability standards. Conducts regular team meetings to review goals, address challenges, and reinforce credit philosophy. Builds a culture of continuous improvement, collaboration, and operational excellence. Assumes responsibility for planning and strategic alignment:
Collaborates with the VP of Lending to establish departmental goals and objectives. Provides recommendations for new lending programs, products, and enhancements aligned with member needs and enterprise strategy. Prepares and maintains operational and performance reports for senior management. Supports enterprise projects and cross-departmental initiatives related to lending operations. Assumes responsibilities for related duties as required or assigned:
Serves as a subject matter expert on consumer lending operations and indirect program management. Represents Consumer Lending in cross-functional committees and working groups. Performs other related duties as assigned in support of enterprise objectives. Skills & Qualifications
Education/Certification & Experience:
Bachelor’s degree in Business, Finance, or related field preferred; equivalent combination of education and experience considered. Minimum of five (5) years of management experience in consumer lending, underwriting, or indirect lending required. Demonstrated knowledge of consumer lending regulations, policies, and operational best practices. Skills/Abilities:
Strong leadership and staff development skills, with ability to coach and mentor teams. In-depth knowledge of consumer lending and indirect lending practices. Strong analytical and problem-solving skills with focus on risk management and compliance. Excellent communication and interpersonal skills, with ability to collaborate across departments. Proficiency in loan origination systems and Microsoft Office applications. Ability to manage multiple priorities and deadlines in a fast-paced environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Director of Consumer Lending provides leadership and operational oversight of consumer loan operations, including underwriting, centralized loan processing, and the indirect lending program. This position is responsible for ensuring that policies, procedures, and practices align with credit union objectives, regulatory requirements, and sound risk management principles. The Director promotes operational efficiency, compliance, and quality in consumer loan decision-making while supporting member satisfaction and organizational growth.
Duties & Responsibilities
Assumes responsibility for consumer loan operations:
Oversees the daily operations of consumer loan underwriting, processing, funding, and servicing. Ensures compliance with federal and state lending laws, credit union policies, and industry best practices. Develops, implements, and maintains policies and procedures to ensure quality, consistency, and operational effectiveness. Provides guidance and support to branch and contact center staff regarding consumer loan decisions. Conducts audits of loan files to ensure quality, accuracy, and adherence to policies. Assumes responsibility for the indirect lending program:
Provides oversight of the indirect lending program, including underwriting, dealer relationships, and loan quality. Establishes and maintains productive relationships with auto dealerships and other indirect partners. Negotiates and manages dealer contracts, ensuring financials and compliance documentation are current. Reviews and approves indirect loan applications within authority limits; refers exceptions to VP of Lending. Monitors program performance, chargebacks, and reserve accounts to ensure profitability and compliance. Assumes responsibility for compliance, risk management, and quality assurance:
Ensures lending operations meet compliance standards, including BSA, OFAC, and SAFE Act requirements. Implements risk controls and monitoring processes to safeguard loan portfolio quality. Oversees reporting on delinquency, charge-offs, and indirect loan performance. Partners with Risk, Compliance, and Finance teams to address operational issues and ensure readiness for audits and exams. Assumes responsibility for leadership and staff development:
Provides coaching, mentorship, and development opportunities for lending staff. Establishes performance expectations and accountability standards. Conducts regular team meetings to review goals, address challenges, and reinforce credit philosophy. Builds a culture of continuous improvement, collaboration, and operational excellence. Assumes responsibility for planning and strategic alignment:
Collaborates with the VP of Lending to establish departmental goals and objectives. Provides recommendations for new lending programs, products, and enhancements aligned with member needs and enterprise strategy. Prepares and maintains operational and performance reports for senior management. Supports enterprise projects and cross-departmental initiatives related to lending operations. Assumes responsibilities for related duties as required or assigned:
Serves as a subject matter expert on consumer lending operations and indirect program management. Represents Consumer Lending in cross-functional committees and working groups. Performs other related duties as assigned in support of enterprise objectives. Skills & Qualifications
Education/Certification & Experience:
Bachelor’s degree in Business, Finance, or related field preferred; equivalent combination of education and experience considered. Minimum of five (5) years of management experience in consumer lending, underwriting, or indirect lending required. Demonstrated knowledge of consumer lending regulations, policies, and operational best practices. Skills/Abilities:
Strong leadership and staff development skills, with ability to coach and mentor teams. In-depth knowledge of consumer lending and indirect lending practices. Strong analytical and problem-solving skills with focus on risk management and compliance. Excellent communication and interpersonal skills, with ability to collaborate across departments. Proficiency in loan origination systems and Microsoft Office applications. Ability to manage multiple priorities and deadlines in a fast-paced environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.