CAPA
The Opportunity
Are you customer-focused? Are you organized, detail-oriented, and an efficient user of technology? Do you remain professional and calm even when under time pressure? Do you enjoy working in a team while also being accountable for your own work? Have you used ticketing and database management systems, including set-up and operations? Are you proficient at using databases and Excel to prepare reports and graphs? Do you enjoy the performing arts? This is a Full-Time role primarily located in downtown Columbus. Discounted or free tickets to selected shows is a fun perk! Primary Function The Internal Ticketing Client Manager provides top level service to all internal and external renters who utilize CAPA's venues. The Internal Ticketing Client Manager is the primary contact and liaison for programming, education, and not for profit renters looking to utilize CAPA facilities. The Manager will be responsible for event setup, maintaining and updating manifests, reporting, and settlement for each event. Duties and Responsibilities
Works with the Director and Associate Director of Ticketing in the set up and maintenance of all CAPA Presents and Co-Presented events ticketed by CAPA. Sets up event builds for shows held at CAPA venues for CAPA presentations and Co-Presentations. Assists with resident or Rental builds as needed. Creates promos and resales for events as requested. Develops Tessitura expertise, becoming a "point person" for full utilization of the system capabilities. Sets up single ticket events in Tessitura as needed. Manages events and databases from season to season. Generates, maintains, and distributes wraps and sales results to clients as requested. Attends event settlement counts on the night of show. Attends periodic data management events as requested. Updates databases for mailings and email blasts. Provides direction and support to show-day staff and performs show settlements with tour promoters, and programming as needed. Coordinates ticketing projects for staff. This job description is not designed to cover or contain an exhaustive listing of duties, responsibilities, and key performance objectives that are required of the employee. These job-related items may change or new ones may be assigned from time to time. Knowledge, Skills and Abilities
Thorough knowledge of Excel, Microsoft Word, Outlook, database management, and computerized ticketing systems. Strong interpersonal, verbal, and written communication skills. Strong attention to detail. Excellent customer service skills with the ability to handle conflict. Ability to work both independently and closely with others in a team environment. Ability to stand for an extended period of time and lift up to 40 lbs. Credentials and Experience
High School Diploma or equivalent required; some college preferred. 3-5 years' experience in ticketing and database management. Tessitura experience is strongly preferred. Ability to work evenings and weekends as shows require.
Are you customer-focused? Are you organized, detail-oriented, and an efficient user of technology? Do you remain professional and calm even when under time pressure? Do you enjoy working in a team while also being accountable for your own work? Have you used ticketing and database management systems, including set-up and operations? Are you proficient at using databases and Excel to prepare reports and graphs? Do you enjoy the performing arts? This is a Full-Time role primarily located in downtown Columbus. Discounted or free tickets to selected shows is a fun perk! Primary Function The Internal Ticketing Client Manager provides top level service to all internal and external renters who utilize CAPA's venues. The Internal Ticketing Client Manager is the primary contact and liaison for programming, education, and not for profit renters looking to utilize CAPA facilities. The Manager will be responsible for event setup, maintaining and updating manifests, reporting, and settlement for each event. Duties and Responsibilities
Works with the Director and Associate Director of Ticketing in the set up and maintenance of all CAPA Presents and Co-Presented events ticketed by CAPA. Sets up event builds for shows held at CAPA venues for CAPA presentations and Co-Presentations. Assists with resident or Rental builds as needed. Creates promos and resales for events as requested. Develops Tessitura expertise, becoming a "point person" for full utilization of the system capabilities. Sets up single ticket events in Tessitura as needed. Manages events and databases from season to season. Generates, maintains, and distributes wraps and sales results to clients as requested. Attends event settlement counts on the night of show. Attends periodic data management events as requested. Updates databases for mailings and email blasts. Provides direction and support to show-day staff and performs show settlements with tour promoters, and programming as needed. Coordinates ticketing projects for staff. This job description is not designed to cover or contain an exhaustive listing of duties, responsibilities, and key performance objectives that are required of the employee. These job-related items may change or new ones may be assigned from time to time. Knowledge, Skills and Abilities
Thorough knowledge of Excel, Microsoft Word, Outlook, database management, and computerized ticketing systems. Strong interpersonal, verbal, and written communication skills. Strong attention to detail. Excellent customer service skills with the ability to handle conflict. Ability to work both independently and closely with others in a team environment. Ability to stand for an extended period of time and lift up to 40 lbs. Credentials and Experience
High School Diploma or equivalent required; some college preferred. 3-5 years' experience in ticketing and database management. Tessitura experience is strongly preferred. Ability to work evenings and weekends as shows require.