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TalentBurst, Inc.

TalentBurst, Inc. is hiring: Call Center Coordinator in Las Vegas

TalentBurst, Inc., Las Vegas, NV, US, 89142

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Title : Call Center Coordinator

Location:100 % Remote

Duration:12 Months



Hours of Operation: 365 days a year, 5:00AM-12:00AM (midnight) PST

Orientation: 1 week (Tuesday Friday), 7:00AM 4:00PM PST

Training: 5 Weeks (Monday Friday) 7:00AM 4:00PM PST

This role is a fully remote, work from home position. Candidate location restrictions apply. Client is able to offer remote employment of this position in: AZ, CO, UT, NV, TX, IL, NC

  • Expect to work at least one weekend day per week

  • Schedule flexibility is required and expected, including scheduled overtime during peak periods and holidays




A day in the life...


  • Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls

  • Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions

  • Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations

  • Process and review register referrals, Client.com transactions, and credit line increase requests and payments

  • Perform other duties as assigned




You own this if you have...


  • 1+ years of experience in a customer service and call center environment

  • A quiet, distraction free, secure workspace (work cannot be done outside of declared home office)

  • The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership for all meetings

  • The ability to work a flexible schedule based on department needs, including nights, holidays, and weekends

  • Reliable Internet connection with minimum required speeds of 5 MB/s upload and 50 MB/s download. Internet connection must be wired to modem; wireless internet connection not permitted.

  • Clear and professional communication skills with customers and co-workers, both verbally and written

  • The ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience

  • A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment

  • Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors

  • The ability to work with integrity and respect confidentiality

  • The ability to independently apply strong analytical, problem-solving and decision making-skills


#TB-EN