City of Durham

IT Support Engineer Job at City of Durham in Durham

City of Durham, Durham, NC, US, 27703

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IT Support Engineer

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IT Support Engineer

Salary

$66,703.00 - $103,398.00 Annually

Location

Durham, NC

Job Type

Temporary with benefits (More than 1000 hours)

Remote Employment

Flexible/Hybrid

Job Number

25-05573

Department

Technology Solutions

Opening Date

09/16/2025

Closing Date

10/1/2025 11:59 PM Eastern

Description
Benefits
Questions

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $66,703 - $80,043

Work Day/Hours: 8am - 5pm

The City of Durham’s nationally recognized, award-winning Technology Solutions Department (https://durhamnc.gov/830/Technology-Solutions) builds and aligns the City’s information technology infrastructure so that departments can deliver a superior level of public service. Our team is recognized nationally by the Public Technology Institute, ICMA Center for Performance Measurement and Digital Cities Survey. If you can offer the skills to innovate and the passion to serve, bring your talent to Durham.

The IT Support Engineer is devoted to providing enterprise technology support and analysis for the City including strategic technology management and technology governance, application management and integration, systems administration, enterprise GIS, network operations and administration, security, technical support for specialized systems and equipment, and general user and desktop applications support. Performs fully proficient journey-level analysis work requiring independent evaluation and analysis of issues and the exercise of judgment, education and experience to select and apply criteria to resolve problems and make recommendations. Decision-making includes selecting the method to address a problem or issue, subject to the constraints established by management objectives and direction.

May serve as a hardware or software administrator, serve as an escalation point for troubleshooting and support, provide support to enterprise GIS including the provision of GIS work products, or assist with the coordination of the City’s IT governance process. Some assignments may require on-site work requiring travel to different City buildings and/or locations.

Duties/Responsibilities

Provides ongoing technical support to assigned software, hardware, network and/or related technology systems, infrastructure, and/or programs; troubleshoots issues and/or facilitates business operations; maintains records of support issues; monitors system, infrastructure, or program performance; and troubleshoots complex support issues.
Assesses client or business needs; researches, analyzes and makes recommendations for technology solutions; and extracts data to provide reports, maps and other documents.
Coordinates with City departments to provide user and systems support; attends meetings to provide technical expertise; creates user documentation and system documentation; and plans and conduct training as assigned.
Installs hardware and software patches and upgrades; participates in ad-hoc technology projects and may serve as project manager for smaller projects and/or assist with project management on larger projects.
Providing hardware and software support to end users.
Responding to escalated help desk calls.
Working with vendors to resolve problems.
Diagnosing, troubleshooting, and repairing failures.
Maintaining, updating and troubleshooting servers, computers, and peripherals.
Installing and configuring hardware and software and assisting with upgrades, installing patches and updates.

Minimum Qualifications & Experience

Bachelor’s degree or equivalent in information technology, computer science, or a directly related field
Two years of related experience.
Valid, unrestricted, North Carolina driver's license "or" if you currently have another states driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire
Requires technical certifications, such as (but not limited to), A+ certification, Network + certification, Microsoft Certified Professional or equivalent computer vendor certifications.
Must obtain Dell Client Foundations Certification within 6 months of hire
Must obtain Criminal Justice Information Services (CJIS) Security and Privacy: Privileged Role Certification within 6 months of hire.

Benefits – General Full-Time Employees

12-13 paid holidays per year
13 standard work days of vacation per year
13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 13.6% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year*
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

401(k) retirement plan (5.0% of salary)
State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

401(k) retirement plan (5.0% of salary)
State retirement plan effective first day of the month following date of hire
Health insurance effective first day of the month following date of hire
Dental and life insurance, after one year of service
Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

Where did you first hear about this opportunity?

City of Durham Website
Walk in
Job fair
Employee referral
Professional organization Please list the organization in "other" box below
Internet posting Please list the specific web site in the "other" box below
Craig's List
Facebook
LinkedIn
GlassDoor
governmentjobs.com
Monster.com
Indeed.com
Employment Security Commission
Magazine/Newspaper
Other

If you listed "other" above please give specific web site, organization, or publication.

Please select your highest level of COMPLETED education.

Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
High School Diploma or Equivalent (GED, HiSET, TASC)
Associates Degree
Bachelor's Degree
Master's Degree
Doctoral Degree (PhD, Juris Doctorate)

How many years of related experience do you have?

No related experience
Less than 1 year of related experience
1 year but less than 2 years of related experience
2 years but less than 6 years of related experience
6 years but less than 10 years of related experience
10 or more years of related experience

Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).

I have a valid, unrestricted NC driver's license.
I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
I do not have a valid, unrestricted driver's license.

Do you have a Dell Client Foundations Certification?

Yes, Must obtain Dell Client Foundations Certification within 6 months of hire
No, I do not have a Dell Client Foundations Certification but I AM willing and able to obtain one within 6 months of my start date
No, I do not have a Dell Client Foundations Certification and I AM NOT willing or able to obtain one within 6 months of my start date

Do you have a Criminal Justice Information Services (CJIS) Security and Privacy: Privileged Role Certification?

Yes, I currently have a Criminal Justice Information Services (CJIS) Security and Privacy: Privileged Role Certification
No, I do not have a Criminal Justice Information Services (CJIS) Security and Privacy: Privileged Role Certification but I AM willing and able to obtain one within 6 months of my start date
No, I do not have a Criminal Justice Information Services (CJIS) Security and Privacy: Privileged Role Certification and I AM NOT willing or able to obtain one within 6 months of my start date

Do you have any Technical certifications (such as (but not limited to), A+ certification, Network + certification, Microsoft Certified Professional or equivalent computer vendor certifications)

Please list any/all technical certifications you currently possess:

Required Question