Ricoh Americas Corporation
Mailroom and Print Fulfillment
Ricoh Americas Corporation, Houston, Texas, United States, 77246
Field Representative I, Fulfillment
Position Profile
The Field Representative I provides operational support in a fulfillment center across various functions, including:
Operating high-volume continuous feed or cut-sheet printing equipment.
Performing inserting tasks using high-speed commercial inserters.
Handling copying tasks, shipping/receiving, and mail/fax distribution.
Applying postage and managing mail processes.
Performing copier maintenance and minor repairs.
Supporting bindery, quality control, final checks, housekeeping, file services, call center, reception, and meeting setups.
Executing detailed "white glove" mail piece handling for USPS processing.
This role operates in a multi-shift environment and may include weekends.
Job Duties and Responsibilities
Operate high-volume printing equipment and perform binding/finishing tasks.
Set up and run all applications on all equipment.
Inspect and maintain convenience copiers; report issues.
Maintain records for reports and supply inventories.
Distribute office supplies, mail, and fax transmissions.
Calculate job charges and maintain billing logs.
Respond to and coordinate service calls.
Perform filing duties per customer requests.
Deliver completed jobs to designated locations.
Maintain daily meter and service logs.
Answer customer inquiries regarding job status.
Keep workstation and sorting areas clean and stocked.
Handle shipping and receiving of materials.
Set up meeting and conference rooms.
Perform light maintenance and occasional cleaning.
Work overtime as needed, including nights and weekends.
Use various equipment: shrink-wrap machine, paper cutter, bindery tools, jogger, tape machine, stackers, staplers, scales, copiers, calculators, fax machines, postage meters, and PCs.
Perform document purging and archiving.
Other duties as assigned.
Qualifications
High school diploma or GED.
2-3 years of related work experience.
Experience in high-production, mechanically sophisticated print environments preferred.
Valid driver's license and required auto insurance coverage.
Ability to learn complex production and communication systems.
Knowledge, Skills, and Abilities
Working knowledge of copier and related equipment (preferred).
Understanding of shipping/receiving procedures.
Basic electronics knowledge (preferred).
Ability to work independently and flexibly.
Ability to determine correct packing methods and verify packing slips.
Comprehension of mail delivery instructions.
Strong troubleshooting and problem-solving skills.
Ability to read and understand technical manuals and publications.
Excellent customer service and verbal communication skills.
Working Conditions, Mental and Physical Demands
Frequent exposure to copier/fax noise, toner, and temperature changes.
Risk of paper cuts and exposure to weather when walking between buildings.
Daily contact with customers, employees, managers, and vendors.
High stress due to tight deadlines and quick turnarounds.
Physical effort including standing, walking, bending, lifting (up to 50 lbs), and pushing/pulling equipment (up to 400 lbs).
Walking between buildings may be required.
Note: This job description outlines the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, skills, or working conditions.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Position Profile
The Field Representative I provides operational support in a fulfillment center across various functions, including:
Operating high-volume continuous feed or cut-sheet printing equipment.
Performing inserting tasks using high-speed commercial inserters.
Handling copying tasks, shipping/receiving, and mail/fax distribution.
Applying postage and managing mail processes.
Performing copier maintenance and minor repairs.
Supporting bindery, quality control, final checks, housekeeping, file services, call center, reception, and meeting setups.
Executing detailed "white glove" mail piece handling for USPS processing.
This role operates in a multi-shift environment and may include weekends.
Job Duties and Responsibilities
Operate high-volume printing equipment and perform binding/finishing tasks.
Set up and run all applications on all equipment.
Inspect and maintain convenience copiers; report issues.
Maintain records for reports and supply inventories.
Distribute office supplies, mail, and fax transmissions.
Calculate job charges and maintain billing logs.
Respond to and coordinate service calls.
Perform filing duties per customer requests.
Deliver completed jobs to designated locations.
Maintain daily meter and service logs.
Answer customer inquiries regarding job status.
Keep workstation and sorting areas clean and stocked.
Handle shipping and receiving of materials.
Set up meeting and conference rooms.
Perform light maintenance and occasional cleaning.
Work overtime as needed, including nights and weekends.
Use various equipment: shrink-wrap machine, paper cutter, bindery tools, jogger, tape machine, stackers, staplers, scales, copiers, calculators, fax machines, postage meters, and PCs.
Perform document purging and archiving.
Other duties as assigned.
Qualifications
High school diploma or GED.
2-3 years of related work experience.
Experience in high-production, mechanically sophisticated print environments preferred.
Valid driver's license and required auto insurance coverage.
Ability to learn complex production and communication systems.
Knowledge, Skills, and Abilities
Working knowledge of copier and related equipment (preferred).
Understanding of shipping/receiving procedures.
Basic electronics knowledge (preferred).
Ability to work independently and flexibly.
Ability to determine correct packing methods and verify packing slips.
Comprehension of mail delivery instructions.
Strong troubleshooting and problem-solving skills.
Ability to read and understand technical manuals and publications.
Excellent customer service and verbal communication skills.
Working Conditions, Mental and Physical Demands
Frequent exposure to copier/fax noise, toner, and temperature changes.
Risk of paper cuts and exposure to weather when walking between buildings.
Daily contact with customers, employees, managers, and vendors.
High stress due to tight deadlines and quick turnarounds.
Physical effort including standing, walking, bending, lifting (up to 50 lbs), and pushing/pulling equipment (up to 400 lbs).
Walking between buildings may be required.
Note: This job description outlines the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, skills, or working conditions.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.