Buffalo Hearing & Speech Center
Medical Office Administrative Assistant
Buffalo Hearing & Speech Center, Buffalo, New York, United States, 14266
Medical Office Administrative Assistant
Job Details
Job Location
Williamsville - Williamsville, NY
Position Type
Full Time, 12 Month
Salary Range
$19.97 - $23.96 Hourly
Description
Buffalo Hearing & Speech Center is seeking a full time Medical Office Administrative Assistant to provide administrative support & customer service in our busy Audiology & Speech clinic with generous time off and other benefits. Previous medical insurance & billing experience preferred.
This position will be primarily located at our Williamsville location and must be flexible with travel to provide coverage at our other clinic locations in West Seneca, Buffalo, and Niagara Falls. Must have a valid drivers license and own transportation available as there is regular travel to other sites. Clinics are open Mon- Fri.
Essential Functions:
Greeting patients: welcoming patients and their families in a friendly and professional manner
Answering phones: handling incoming calls, providing information, and directing calls to the appropriate staff
Addressing patient inquiries: answering questions, addressing concerns, and providing clarification on procedures
Patient check-in and check-out: Verifying patient information, collecting payments, and ensuring a smooth flow of patients through the office
Appointment Scheduling and Management through Electronic Health Information System
Assisting with insurance verification in various databases, processing payment, and managing patient accounts
Performing general office tasks to maintain organization and efficiency
Acting as a liaison between patients, doctors, and other staff internally and externally, relaying information and ensuring smooth communication
Monitor and ensure safe and orderly patient waiting area
Assist with receiving and shipping of hearing aids and related equipment
Other important Functions:
Protecting patient privacy and ensuring compliance with regulations for HIPAA, DOH, Medicaid, and Medicare
Being aware of emergency procedures and assisting with patient care during emergencies
Continuous learning and process improvement
May be trained to specialize in certain clinic functions such as handling patient calls for scheduling speech-language evaluations and therapy or other specialized areas.
Skills:
Knowledge of Microsoft Office, proficient use of excel
Strong organizational skills
Ability to coordinate and oversee a busy office
Ability to multitask
Strong attention to detail
Excellent customer service
Education: Minimum of a high school diploma or GED
Experience: 2 years’ experience with customer service. Prior medical office experience preferred.
Physical Requirements:
Physical actions may include, but are not limited to; bending, kneeling, standing, squatting, reaching, printing, crawling, and running.
Vision, speech, tactical and hearing senses adequate to perform job requirements.
Job Details
Job Location
Williamsville - Williamsville, NY
Position Type
Full Time, 12 Month
Salary Range
$19.97 - $23.96 Hourly
Description
Buffalo Hearing & Speech Center is seeking a full time Medical Office Administrative Assistant to provide administrative support & customer service in our busy Audiology & Speech clinic with generous time off and other benefits. Previous medical insurance & billing experience preferred.
This position will be primarily located at our Williamsville location and must be flexible with travel to provide coverage at our other clinic locations in West Seneca, Buffalo, and Niagara Falls. Must have a valid drivers license and own transportation available as there is regular travel to other sites. Clinics are open Mon- Fri.
Essential Functions:
Greeting patients: welcoming patients and their families in a friendly and professional manner
Answering phones: handling incoming calls, providing information, and directing calls to the appropriate staff
Addressing patient inquiries: answering questions, addressing concerns, and providing clarification on procedures
Patient check-in and check-out: Verifying patient information, collecting payments, and ensuring a smooth flow of patients through the office
Appointment Scheduling and Management through Electronic Health Information System
Assisting with insurance verification in various databases, processing payment, and managing patient accounts
Performing general office tasks to maintain organization and efficiency
Acting as a liaison between patients, doctors, and other staff internally and externally, relaying information and ensuring smooth communication
Monitor and ensure safe and orderly patient waiting area
Assist with receiving and shipping of hearing aids and related equipment
Other important Functions:
Protecting patient privacy and ensuring compliance with regulations for HIPAA, DOH, Medicaid, and Medicare
Being aware of emergency procedures and assisting with patient care during emergencies
Continuous learning and process improvement
May be trained to specialize in certain clinic functions such as handling patient calls for scheduling speech-language evaluations and therapy or other specialized areas.
Skills:
Knowledge of Microsoft Office, proficient use of excel
Strong organizational skills
Ability to coordinate and oversee a busy office
Ability to multitask
Strong attention to detail
Excellent customer service
Education: Minimum of a high school diploma or GED
Experience: 2 years’ experience with customer service. Prior medical office experience preferred.
Physical Requirements:
Physical actions may include, but are not limited to; bending, kneeling, standing, squatting, reaching, printing, crawling, and running.
Vision, speech, tactical and hearing senses adequate to perform job requirements.