Overview
Become a part of our caring community and help us put health first. The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support tasks. Typically works on routine and patterned assignments. The Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
Responsibilities
- Receive and route incoming and outgoing telephone calls; operate a switchboard or multi-line phone; maintain long distance call logs.
- Greet visitors, determine the nature of their visit, issue visitor passes and maintain visitor logs; alert appropriate party of visitor arrival or direct visitors to the correct office/employee.
- Take and distribute accurate messages; respond to routine inquiries (location, hours of operation, phone numbers, email address).
- Perform miscellaneous administrative tasks such as booking meeting rooms, typing, organizing/distributing mail, and receiving/sending courier packages.
- Work under defined parameters, with close supervision and/or within established policies and guidelines, focusing on quality, priorities, and timing.
Qualifications
- Required: MUST be bilingual in English and Spanish.
- 1 year or more of experience in a Healthcare setting preferred; strong Customer Service background in Retail, Hospitality, Call Centers, etc. will be considered.
- Passionate about contributing to an organization focused on improving patient experiences and care.
- Excellent customer service and phone etiquette; team player with a positive attitude.
- Ability to multitask in a fast-paced environment; attention to detail and highly organized.
- Knowledge of MS Office (Word, Excel, Outlook, Access).
- Preferred: Value-based care model experience; knowledge of Medical Terminology; experience with EMR Systems (Electronic Medical Records).
Additional Information
- Working Hours: Monday – Friday 8:00 to 5:00
- This role is patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected, you will be screened for TB.
- Alert: Humana values personal identity protection. Applicants may be asked to provide their Social Security Number if not already on file. An email from Humana@myworkday.com will provide instructions to add information on Humana’s secure website if required.
- Scheduled Weekly Hours: 40
Compensation and Benefits
- Pay Range: $38,000 - $45,800 per year, reflecting a good faith estimate for full-time employment; actual pay may vary based on location, skills, experience, and certifications.
- Humana offers competitive benefits supporting whole-person well-being, including medical, dental and vision, 401(k), paid time off, holidays, volunteer time off, parental and caregiver leave, disability coverage, life insurance, and other opportunities.
About Us
About Conviva Senior Primary Care: Conviva provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. As part of CenterWell Senior Primary Care, Conviva’s value-based approach aims to deliver the best care when needed, at the lowest cost, addressing physical, social, emotional, behavioral, and financial needs.
About CenterWell, a Humana company: CenterWell focuses on whole-person health, serving as a large provider of senior-focused primary care, home health services, and a major pharmacy benefit manager. CenterWell offers stability, benefits, and growth opportunities. We employ professionals who are committed to putting health first for teammates, patients, communities, and the company. Flexible scheduling options, clinical certifications, leadership development programs, and career coaching are available from day one.
Equal Opportunity Employer
Humana does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana takes affirmative action to employ and advance individuals with disability or protected veteran status, based on valid job requirements, at all levels of employment.