Business Analyst Job at Purple Drive Technologies in Charlotte

Overview

10+ years of experience as a Business Analyst, with a primary focus on :

• Telecom solutions
• IVR systems
• Telecom Back Office Operations

Responsibilities

• Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills
• Proven track record of collaborating with stakeholders, translating business needs into technical specifications, and leading solution delivery
• Exposure to system integration, testing (including UAT), and optimization within IVR and conversational AI environments
• Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems.
• Strong knowledge & hands-on expertise in IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI & Agentic AI platforms.
• Proficiency in creating business documentation such as BRDs, functional specs, and process flows
• Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems.
• Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience.
• Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications. Exposure to LLM & ML will be added Advantage
• Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals.
• Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility.
• Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience.
• Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables are aligned with business expectations.
• Hands-on experience in system integration, testing, and validation for IVR and telecom systems.
• Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems.
• Provide guidance and mentorship to junior business analysts, ensuring best practices in business analysis, documentation, and stakeholder communication.
• Strong communication and collaboration skills to work effectively with business and technical stakeholders.
• Experience with BSS, billing systems, and integration platforms in the telecom sector