Call Center Representative Job at AppleOne Employment Services in Overland Park

Executive Account Manager - Business Development - Recruiting

We are seeking a motivated and customer-focused Call Center Representative to join our team in the insurance industry. This role is key in supporting policyholders, answering inquiries, and providing high-quality service that ensures client satisfaction and retention.

Responsibilities

• Answer inbound calls and respond to customer inquiries regarding insurance policies, claims, billing, and coverage options.
• Provide accurate information and resolve issues in a timely and professional manner.
• Educate customers on policy features, coverage benefits, and available services.
• Process policy changes, renewals, and cancellations according to company guidelines.
• Document customer interactions and maintain accurate records in the system.
• Escalate complex issues to appropriate departments or supervisors as needed.
• Meet or exceed performance metrics related to call volume, quality, and customer satisfaction.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• Previous call center or customer service experience, preferably in insurance or financial services.
• Strong verbal communication and active listening skills.
• Ability to handle high call volumes and multitask effectively.
• Proficiency with computer systems, data entry, and CRM platforms.
• Detail-oriented with problem-solving and conflict-resolution skills.
• Ability to maintain professionalism and empathy in challenging situations.

What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid training and opportunities for career development.
• Supportive team environment with growth potential.