Conduent is hiring: Bilingual Call Center Representative in San Antonio

Overview

Join to apply for the Bilingual Call Center Representative role at Conduent.

Base pay range information is provided by Conduent and your actual pay will be based on your skills and experience. Talk with your recruiter to learn more.

Base pay range

$16.00/hr - $17.00/hr

Summary

As a Call Center Representative, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts. You will actively listen to customers, using your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction.

What you will be doing

• Respond to tolling and/or administration-related customer inquiries by using training and resources (customer records and knowledge management systems).
• Identify customer needs to provide complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Submit research requests concisely and accurately.
• Maintain thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide support to other positions/operations in cases of heavy workloads or absences.

What you get

• Full Time Employment
• Hourly rate of $16.05 starting on day one
• Weekends off
• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment

People who succeed in this role have

• The ability to convey complex information in clear and concise terms to ensure customer understanding
• Strong work ethic
• Effective and accurate written and verbal communication skills
• Effective problem-solving skills
• Customer service experience
• Ability to navigate multiple applications and research solutions with ease
• Love helping people and guiding them to the best solution
• Interest in innovative technology
• Provide calm conflict and problem resolution for frustrated customers
• Ability to work in a structured environment for high-volume calls
• Commitment to 100% attendance for paid training (three to five weeks)

Requirements

• Must be at least 18 years of age or older
• Must have a High School Diploma or equivalent
• Must be able to pass a criminal background check
• Must pass Customer care assessment

Join a rapidly growing organization that can support your career goals. Apply today.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. Actual salaries will vary based on location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive based on business need. Conduent provides health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and PTO/vacation and/or sick time. The estimated hourly rate for this role is $16.05.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, disability, medical condition, veteran status, citizenship status, genetic information, or any other protected status. For US applicants: individuals who need a reasonable accommodation to apply may request it by submitting a form and emailing the form as an attachment. See ADAAA Accommodation Policy for details.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: IT Services and IT Consulting