IT Specialist – Technical Support Job at Sunrise Systems in Marlborough

Our client, a leading Medical Devices Manufacturing Company is looking for IT Specialist – Technical Support and This is for an initial duration of 12 Months Contract — Marlborough, MA
Job Title: IT Specialist – Technical Support
Job Id: 25-10312
Location: Marlborough, MA
Duration: 12 Months Contract
Position Type: Hourly Contract Position (W2 only)

• 100% onsite at Marlborough, MA 01752
• Shift – 8am-4pm
• Top 3 must haves – Customer Service Skills, Troubleshooting experience, multi-tasking skills

Role

• Troubleshoot user problems at the desktop. Knowledge of PC hardware, software and networking issues.
• Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products.
• Escalates or perform server functions, particularly related to resolving issues at the desktop as well as TCP/IP connectivity and IP set-ups.
• Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.
• Assist Project Managers in the end to end process for destination moves and hardware/software upgrades.
• Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.

Technical Support Specialist (Senior Level) Job Duties

• Evaluates system potential by testing compatibility of new programs with existing programs.
• Evaluates expansions or enhancements by studying work load and capacity of computer system.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.

Technical Support Specialist (Senior Level) Skills and Qualifications

• Problem Solving, Presenting Technical Information, Process Improvement, Software Maintenance, Software Testing, Network Design and Implementation, Load Balancing and Scalability, Vendor Relationships, Software Performance Tuning, Network Performance Tuning, Database Performance Tuning

Qualified candidates please send your word format updated resume at the earliest to Pavan: [732-395-4444] OR Sangeeth: [732-395-4555]Thank You.

Sunrise Systems