Overview
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The Job
The IT Support Specialist I provides technology-related support and advice to employees at various evo locations, including headquarters, distribution centers, remote, and retail stores. This role is responsible for setting up new users and their computers, training new employees on computer and network usage, and managing the overall care and maintenance of evo's IT infrastructure. There will be occasional onsite requirements for this job, primarily at our HQ location and the Seattle store. Additionally, travel to other locations may be necessary.
This position is hybrid-remote eligible. Candidates are required to work primarily in-office, with occasional opportunities to work remotely.
The Perks
- 100% paid health dental and vision*
- Paid vacation time*, sick leave, 40 hours volunteer paid time off
- Paid parental leave for birthing & non birthing parents
- Retail quarterly bonus program, profit share program* and long-term compensation program
- 401k matching
- Employee discount and access to pro deals on most the products we sell
- NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season*
- Bike finance program and bike stipend
- Time together outside, volunteer activities, community events, ride days and annual retreat
- Flexible work schedules, remote work for eligible roles, and dog friendly offices
- Career pathing, leadership development, network development, training and performance feedback
Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time. Benefit not eligible for seasonal employees.
The Opportunity
- Help Desk Support: Respond to help desk requests, answer inquiries, and resolve technical issues raised by end users. Log and track support tickets using a ticketing system.
- Hardware Support: Assist users with hardware-related issues, such as troubleshooting desktops, laptops, printers, and other peripherals. Perform basic hardware repairs and replacements.
- Software Support: Provide support for common software applications, including installation, configuration, and troubleshooting. Help users with issues related to operating systems, office productivity software and other applications.
- Access Management: Handle password resets and account unlock requests. Assist users in managing their login credentials.
- Basic Network Troubleshooting: Troubleshoot basic network connectivity issues and assist with internet and intranet access problems. Provide support for basic network configurations.
- Remote Desktop Support: Provide remote assistance to users, guiding them through troubleshooting steps and resolving issues remotely.
- Documentation: Maintain documentation of common issues and solutions for reference. Create and update user guides and knowledge base articles.
- User training: Conduct basic training sessions for end-users on common IT tasks and best practices. Educate users on IT policies and procedures.
- Customer Service: Provide excellent customer service, ensuring a positive and professional interaction with end-users. Communicate technical information in a clear and understandable manner.
Requirements
The Must Haves
- High School Diploma and 1+ years in industry experience.
- Current IT certifications preferred (A+, Net+, Microsoft)
- Problem solving, critical thinking, communication, customer service
- Embodies, honors, and lives our core values: The Great 8
Technology
- Basic knowledge of operating system (Windows or macOS)
- Understanding of common hardware (RAM, CPU, HDD/SSD, and peripherals)
- Basic understanding of networking concepts, IP addressing, and common networking protocols
- Familiar with common business applications and tools, such as Microsoft Office Suite
- Knowledge of basic troubleshooting skills tools for hardware and software diagnostics
- Proficiency in using customer support or help desk software for managing and tracking support requests
- Understanding of user account management, including password resets and access permissions
evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.
Salary Description: $24.35 - $28.91/hr
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
- Industries
- Retail
Seattle, WA and other locations listed are included for context. This posting may include location-based salary ranges and market data.