IT Technical Support Specialist III Job at Centene in Sacramento

Technical Support Specialist

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including workplace flexibility.

This role is based onsite in Sacramento, CA, working 5 days a week.

Position Purpose: Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video, and office setup). Troubleshoots hardware and software problems, analyzes events, and applies technical knowledge to resolve immediate needs following established procedures. Installs software, updates, and upgrades on computers and workstations. Acts as a technical resource for other Support Specialists.

• Drives hardware delivery and setup; customizes systems for end user needs
• Analyzes, tests, and debugs computer systems
• Offers laptop/desktop break-fix assistance and remote support
• Supports operating systems, applications, security, and hardware issues (Android OS, iOS, Mac OS, Windows OS)
• Resolves LAN/WAN technical issues
• Collaborates with IT Infrastructure teams to set up and maintain infrastructure environments
• Implements controls and procedures to protect information systems
• Performs data transfer and imaging operations
• Communicates status, resource needs, and outcomes to users and management
• Provides end user training and education
• Serves as a technical resource for IT support staff
• Performs other duties as assigned
• Complies with all policies and standards

Education / Experience: High School diploma or GED required. 2-4 years of related experience preferred. Vocational or technical education may be included, with additional on-the-job training or continuous learning.

Technical Skills:

• Experience with ServiceNow or similar ticketing tools
• Knowledge of laptops, virtual workstations, Windows OS, Apple iOS, and Networking
• Understanding of Active Directory, Networking, Voice, WiFi, and IT infrastructure; able to coordinate troubleshooting with vendors or internal teams

Soft Skills:

• Customer service skills
• Interpersonal and verbal communication skills

Pay Range: $26.50 - $47.59 per hour

Benefits include competitive pay, health insurance, 401K, stock purchase plans, tuition reimbursement, paid time off, holidays, and flexible work arrangements (remote, hybrid, field, or office). Actual pay varies based on skills, experience, education, and other factors. Benefits may be subject to eligibility.

Centene is an equal opportunity employer committed to diversity. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Qualified applicants with arrest or conviction records will be considered per applicable laws.

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