Coast Guard Exchange is hiring: IT Network Specialist (Helpdesk-Customer Support

OMB NO: 1625-0120

Expiration Date: 01/30/2025

Announcement #: 6457

Opening Date: 16 September 2025    Pay Plan/Series/Pay Band: NF-2210-03

Closing Date: Until Filled    Work Schedule: Full Time (30-40 hours/week)

Position: IT Network Specialist (Helpdesk/CUSTSPT)    Salary: Negotiable

Who May Apply: All Sources    Location: Chesapeake, VA - Headquarters

DUTIES

The purpose of the position is to provide Information technology Helpdesk support for CSC and its Exchanges. The role of Help Desk Support is to provide the first line of support to end users on a variety of issues. The incumbent provides systems administration support on workstations and servers. The incumbent is responsible for installing and testing the system security configuration and monitoring, operating, troubleshooting and maintaining workstation and server hardware and software.

Provides excellent customer service and demonstrates strong interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance from users via ticket system, telephone, email, and walk-up.

Uses strong problem-solving skills and superior communication skills (email, phone, and in-person) both verbal and written.

Performs other related duties as assigned.

QUALIFICATIONS

Minimum:

1. Certificate or Associates Degree in Computer Science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365.
2. Flexible work hours required, including holidays, weekends and evenings. Available to work standard and off duty hours as required to support and sustain IT functions.
3. Experience configuring, implementing, administering, and troubleshooting distributed Windows servers and workstations, network switches, wireless access points/controllers, firewalls, VPN, and Point of Sale (POS) systems.
4. Experience with Active Directory, creating, deleting and modifying user accounts.
5. Ability to routinely lift 30 lbs.

Preferred (in addition to the minimum):

• Bachelor’s Degree in Computer Science or a closely related field or 4 years of experience with computer systems and design; troubleshooting techniques; and full understanding of all Windows Architecture including Windows Server experience may be substituted for education requirement.
• Active certification in related Microsoft IT certifications such as MTCS or MCSA (Windows Client/Server).
• Network+ and Security+ certifications

USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS:

By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.

• Paid Annual and Sick Leave
• Holiday Pay
• Medical/Dental/Vision Insurance
• Flexible/Dependent Spending Account
• Pension Plan
• 401k Savings Plan
• Life Insurance
• Short Term/Long Term Disability
• Tuition Assistance
• Paid Parental Leave

OTHER ESSENTIAL INFORMATION:

• Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
• Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
• Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment.
• Applicants may not be employed in the chain of command of their relatives.
• This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

HOW TO APPLY

Additional Information on how you will be evaluated:

Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience.

You MUST submit a resume or any other written format in English of your choice. It is recommended the resume clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship; highest Federal grade or NAF pay band held with job series, title, and dates held; a statement requiring proof of veterans’ preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor’s name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You should also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.

Outside Candidates: To apply, please visit our website at shopcgx.com and click on “Careers” at bottom of the page. Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for:

IT Network Specialist (Helpdesk-Customer Support) FT – 6457

Chesapeake, VA, US

Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.

PRIVACY ACT NOTICE

Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.

Principal Purpose: To collect information needed to determine how well an applicant’s education and work experience qualifies them for the job they are applying for.

Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.

Disclosure: Voluntary, however, failure to disclose the requested information may result in an applicant not receiving consideration for a position in which the information is needed.

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.

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