Clearly AI, Inc.
About Clearly AI
Clearly AI accelerates enterprise security and privacy reviews. Our platform helps users complete threat models, privacy impact reviews, and vendor risk evaluations in a fraction of the time. We are a seed-stage company of security and AI experts backed by strong investors including Y Combinator, Basis Set Ventures, and Argon Ventures. Youll be working closely with the founders and our rapidly-growing customer base, including leaders from Fortune 500s. The Role
Were hiring our
first Customer Success Leader
to ensure our customers achieve fast, measurable outcomes with Clearly AI and to lay the foundation for our CS function. This is a hands-on, high-impact role: youll partner with security, GRC and compliance leaders by optimizing their workflows and enabling them to adopt innovation more rapidly while building the processes, playbooks, and tools to maintain and grow customer relationships critical to our growth path. If youre excited about building momentum and being the voice of the customer inside a fast-moving YC-backed startup, wed love to meet you. What Youll Do
Own the post-sales journey : onboarding, training, adoption, renewals, and expansions Be a trusted advisor : guide CISOs, compliance, and security teams to achieve measurable ROI Build from scratch : create onboarding and success playbooks, customer resources, and health metrics Drive retention and growth : monitor account health, identify risks, and proactively manage renewals Shape our product : partner with Product/Engineering to bring customer insights directly into our roadmap Prepare for scale : establish key CS metrics and process, such as driving regular customer meetings, socializing future roadmap releases, and set the foundation for hiring as we expand Pre-sale POV support : take over the proof of value process and workflow, and integration mapping as Clearly proves organizational impact What Were Looking For
5-8+ years in Customer Success, Account Management, or Consulting in B2B SaaS Proven experience managing senior customer stakeholders (ideally CISO or equivalent) Background in security, privacy, compliance, or AI/ML-driven SaaS A builders mindset: excited to create structure and process in an early-stage environment Exceptional communication skills, able to translate technical security/AI concepts into clear business value Startup DNA: adaptable, resourceful, and energized by ambiguity Bonus Qualifications Experience with hands-on implementation and integrations (with products like ServiceNow, Jira, Google Drive) Experience with custom configurations and prompting based on customer needs Why Join Clearly AI?
Be the
founding Customer Success hire
getting to define and scale the CS function Work with security and privacy leaders at cutting-edge companies YC alum with proven, technical founders and strong growth momentum Competitive salary, equity, and benefits Direct path to leadership opportunities as the company scales #J-18808-Ljbffr
Clearly AI accelerates enterprise security and privacy reviews. Our platform helps users complete threat models, privacy impact reviews, and vendor risk evaluations in a fraction of the time. We are a seed-stage company of security and AI experts backed by strong investors including Y Combinator, Basis Set Ventures, and Argon Ventures. Youll be working closely with the founders and our rapidly-growing customer base, including leaders from Fortune 500s. The Role
Were hiring our
first Customer Success Leader
to ensure our customers achieve fast, measurable outcomes with Clearly AI and to lay the foundation for our CS function. This is a hands-on, high-impact role: youll partner with security, GRC and compliance leaders by optimizing their workflows and enabling them to adopt innovation more rapidly while building the processes, playbooks, and tools to maintain and grow customer relationships critical to our growth path. If youre excited about building momentum and being the voice of the customer inside a fast-moving YC-backed startup, wed love to meet you. What Youll Do
Own the post-sales journey : onboarding, training, adoption, renewals, and expansions Be a trusted advisor : guide CISOs, compliance, and security teams to achieve measurable ROI Build from scratch : create onboarding and success playbooks, customer resources, and health metrics Drive retention and growth : monitor account health, identify risks, and proactively manage renewals Shape our product : partner with Product/Engineering to bring customer insights directly into our roadmap Prepare for scale : establish key CS metrics and process, such as driving regular customer meetings, socializing future roadmap releases, and set the foundation for hiring as we expand Pre-sale POV support : take over the proof of value process and workflow, and integration mapping as Clearly proves organizational impact What Were Looking For
5-8+ years in Customer Success, Account Management, or Consulting in B2B SaaS Proven experience managing senior customer stakeholders (ideally CISO or equivalent) Background in security, privacy, compliance, or AI/ML-driven SaaS A builders mindset: excited to create structure and process in an early-stage environment Exceptional communication skills, able to translate technical security/AI concepts into clear business value Startup DNA: adaptable, resourceful, and energized by ambiguity Bonus Qualifications Experience with hands-on implementation and integrations (with products like ServiceNow, Jira, Google Drive) Experience with custom configurations and prompting based on customer needs Why Join Clearly AI?
Be the
founding Customer Success hire
getting to define and scale the CS function Work with security and privacy leaders at cutting-edge companies YC alum with proven, technical founders and strong growth momentum Competitive salary, equity, and benefits Direct path to leadership opportunities as the company scales #J-18808-Ljbffr