Joe Johnson Equipment
WHO WE ARE
As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras. JJE is a proud subsidiary of Federal Signal Corporation. PARTS & SERVICE COORDINATOR
LOCATION:
Albany, New York EMPLOYMENT TYPE: 1 Vacancy Full-time, Permanent TOTAL REWARDS OVERVIEW
Anticipated Salary Range: $45,000.00-$60,000.00 Quarterly profit-sharing bonus opportunity Annual salary increase opportunity Comprehensive health and welfare benefits Paid Vacation and Paid Personal Days 401(k) Matching Program SUMMARY
The Parts and Service Coordinator is responsible for coordinating parts orders, scheduling service appointments, maintaining inventory, writing work orders, and ensuring seamless communication between customers, technicians, and vendors. This position reports into the Branch Manager. ABOUT YOU
Ability to work within a fast-paced environment Ability to organize, multitask and plan work efficiently Positive and collaborative attitude Good verbal and written communication, with strong customer service skills POSITION REQUIREMENTS/QUALIFICATIONS
Education/Certification: High School Diploma, GED or equivalent Valid drivers license with a clean drivers abstract Must be able to pass a pre-employment background check Experience: 3+ years experience in a Parts Technician or Service Writer role within a Heavy Equipment Dealership environment Experience preparing quotes and opening/closing work orders Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset POSITION RESPONSIBILITIES
Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates on Service and Parts Open and close work orders in alignment with internal procedure timelines Prepare and present quotes Edit and update all work orders to ensure 100% capture of all billable items Assist in shipping and receiving of parts orders Complete inventory and cycle counts as needed Update work orders with appropriate part information Create purchase orders for external customers Provide additional support to Parts and Service departments as required Resolve and/or escalate customer concerns and maintain positive customer relations Completed additional tasks as assigned WHY WORK AT JJE?
Talented, dedicated and passionate team to work with Exceptional best-in-class products and service offerings for our customers Charitable Giving Program Educational Scholarship Program Tuition Reimbursement Employee & Family Assistance Program (EAP) Our Core People Values Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted. If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation. #J-18808-Ljbffr
As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras. JJE is a proud subsidiary of Federal Signal Corporation. PARTS & SERVICE COORDINATOR
LOCATION:
Albany, New York EMPLOYMENT TYPE: 1 Vacancy Full-time, Permanent TOTAL REWARDS OVERVIEW
Anticipated Salary Range: $45,000.00-$60,000.00 Quarterly profit-sharing bonus opportunity Annual salary increase opportunity Comprehensive health and welfare benefits Paid Vacation and Paid Personal Days 401(k) Matching Program SUMMARY
The Parts and Service Coordinator is responsible for coordinating parts orders, scheduling service appointments, maintaining inventory, writing work orders, and ensuring seamless communication between customers, technicians, and vendors. This position reports into the Branch Manager. ABOUT YOU
Ability to work within a fast-paced environment Ability to organize, multitask and plan work efficiently Positive and collaborative attitude Good verbal and written communication, with strong customer service skills POSITION REQUIREMENTS/QUALIFICATIONS
Education/Certification: High School Diploma, GED or equivalent Valid drivers license with a clean drivers abstract Must be able to pass a pre-employment background check Experience: 3+ years experience in a Parts Technician or Service Writer role within a Heavy Equipment Dealership environment Experience preparing quotes and opening/closing work orders Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset POSITION RESPONSIBILITIES
Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates on Service and Parts Open and close work orders in alignment with internal procedure timelines Prepare and present quotes Edit and update all work orders to ensure 100% capture of all billable items Assist in shipping and receiving of parts orders Complete inventory and cycle counts as needed Update work orders with appropriate part information Create purchase orders for external customers Provide additional support to Parts and Service departments as required Resolve and/or escalate customer concerns and maintain positive customer relations Completed additional tasks as assigned WHY WORK AT JJE?
Talented, dedicated and passionate team to work with Exceptional best-in-class products and service offerings for our customers Charitable Giving Program Educational Scholarship Program Tuition Reimbursement Employee & Family Assistance Program (EAP) Our Core People Values Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted. If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation. #J-18808-Ljbffr