Docusign
Business Integrity Systems and Experience Manager
Docusign, Annapolis, Maryland, United States, 21403
Business Integrity Systems and Experience Manager
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Business Integrity Systems and Experience Manager
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Docusign Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you’ll do
Ready to be a leader in our strategic transformation and help us put people at the heart of business integrity? We’re looking for a seasoned professional who understands that compliance isn’t just about rules and regulations — it’s about people. As our Business Integrity Systems and Experience Manager you will join Docusign’s Global Business Integrity team in Legal, and focus on the human side of compliance. Your mission is to apply the principles of behavioral science and experience design to our integrity and compliance program, making it intuitive, useful, and even delightful for our employees, partners, and customers. We want to leverage your expertise to make the right choices the easiest ones to make. You will be a strategic driver of our mission to unlock responsible growth—swiftly, safely, and strategically—through: behavioral design architecture, innovating with impact, enabling our teams, driving strategic change, and operating and enhancing controls. This position is an individual contributor role reporting to the VP, Deputy General Counsel, Global Business Integrity Group. Responsibilities
Lead our team\'s digital transformation by applying behavioral science principles to redesign compliance systems and workflows, making integrity intuitive and ethical choices effortless Pioneer new approaches to compliance by designing user-friendly systems, leveraging AI, data, and analytics — including Docusign\'s own Intelligent Agreement Management (IAM) technology — to help our clients make good decisions with ease and peace of mind Create and deliver a holistic strategy to transform the way we serve our clients and customers Own and lead high-impact initiatives that influence how we operate across the company Manage and transform our responsible business conduct workflows and controls, supporting our overall efforts to develop and mature the effectiveness of our compliance and risk management program, and provide actionable insights from our data Lead the design of a global integrity program that prioritizes a seamless and intuitive experience for employees and customers and apply behavior design to transform complex requirements into simple, user-friendly processes Partner with stakeholders across the organization to build smart, simple, and useful solutions and experiences and focus on motivating positive behaviors and embedding integrity into daily workflows Develop, pilot, and test relevant integrity use cases Work closely with our legal operations team to leverage automation and emerging technologies to reduce friction and track client satisfaction and engagement Support the operation and effectiveness of our existing controls and workflows, including intake and triage, disclosures, due diligence, approvals, monitoring, and reporting, by focusing on the user experience and building systems that encourage compliance through intuitive design Champion and implement the idea that a well-designed integrity program is a competitive advantage and a cornerstone of a trustworthy brand What you bring
Basic
BA/BS in a relevant field (behavioral science, psychology, organization behavior, UX/UI design and project management, legal and compliance tech design, organizational development, change management) 8+ years of proven experience in a relevant in-house role at a global company Experience with behavioral science, human-centered design, or similar frameworks for influencing behavior Preferred
Excellent problem solving, communication, and presentation skills A user-first mindset with a passion for designing delightful experiences A high level of professionalism, integrity, and discretion Advanced Degree or Professional Certification in a relevant field Relevant experience in a corporate integrity and compliance function Creativity in using emerging technology — ideally SaaS, legal tech, or compliance tech — to enhance programs and workflows An energetic and enthusiastic spirit for the work of building a culture of integrity Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. The following are base salary ranges by location: California: $126,900.00 - $197,800.00 Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00 Washington DC: $126,900.00 - $174,525.00 Ohio: $106,300.00 - $146,125.00 This role is also eligible for bonuses and equity as described below. Bonus and Equity
Bonus: Sales personnel are eligible for variable incentive pay; non-sales roles are eligible for a company bonus plan based on company performance Stock: This role is eligible to receive Restricted Stock Units (RSUs) Benefits
Paid Time Off and paid company holidays based on region Paid Parental Leave up to six months Full Health Benefits Plans with options for employer-paid coverage Retirement Plans with potential employer contributions Learning and Development options including coaching, online courses, and education reimbursement Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and communities. We strive for equal opportunity, open dialogue, and pride in the work you do. Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities or religious considerations during the application process. For accommodations, contact accommodations@docusign.com. For application issues, contact taops@docusign.com. Privacy and Compliance
Applicant and Candidate Privacy Notice is available. States Not Eligible for Employment may apply in certain jurisdictions. Docusign is an Equal Opportunity Employer and does not discriminate based on legally protected characteristics. Seniority level
Mid-Senior level Employment type
Full-time Job function
Project Management and Information Technology Industries
Software Development Note: Some sections at the bottom of the original listing (e.g., related roles and location snippets) have been removed to preserve clarity and focus on the role’s core responsibilities and qualifications.
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Join to apply for the
Business Integrity Systems and Experience Manager
role at
Docusign Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you’ll do
Ready to be a leader in our strategic transformation and help us put people at the heart of business integrity? We’re looking for a seasoned professional who understands that compliance isn’t just about rules and regulations — it’s about people. As our Business Integrity Systems and Experience Manager you will join Docusign’s Global Business Integrity team in Legal, and focus on the human side of compliance. Your mission is to apply the principles of behavioral science and experience design to our integrity and compliance program, making it intuitive, useful, and even delightful for our employees, partners, and customers. We want to leverage your expertise to make the right choices the easiest ones to make. You will be a strategic driver of our mission to unlock responsible growth—swiftly, safely, and strategically—through: behavioral design architecture, innovating with impact, enabling our teams, driving strategic change, and operating and enhancing controls. This position is an individual contributor role reporting to the VP, Deputy General Counsel, Global Business Integrity Group. Responsibilities
Lead our team\'s digital transformation by applying behavioral science principles to redesign compliance systems and workflows, making integrity intuitive and ethical choices effortless Pioneer new approaches to compliance by designing user-friendly systems, leveraging AI, data, and analytics — including Docusign\'s own Intelligent Agreement Management (IAM) technology — to help our clients make good decisions with ease and peace of mind Create and deliver a holistic strategy to transform the way we serve our clients and customers Own and lead high-impact initiatives that influence how we operate across the company Manage and transform our responsible business conduct workflows and controls, supporting our overall efforts to develop and mature the effectiveness of our compliance and risk management program, and provide actionable insights from our data Lead the design of a global integrity program that prioritizes a seamless and intuitive experience for employees and customers and apply behavior design to transform complex requirements into simple, user-friendly processes Partner with stakeholders across the organization to build smart, simple, and useful solutions and experiences and focus on motivating positive behaviors and embedding integrity into daily workflows Develop, pilot, and test relevant integrity use cases Work closely with our legal operations team to leverage automation and emerging technologies to reduce friction and track client satisfaction and engagement Support the operation and effectiveness of our existing controls and workflows, including intake and triage, disclosures, due diligence, approvals, monitoring, and reporting, by focusing on the user experience and building systems that encourage compliance through intuitive design Champion and implement the idea that a well-designed integrity program is a competitive advantage and a cornerstone of a trustworthy brand What you bring
Basic
BA/BS in a relevant field (behavioral science, psychology, organization behavior, UX/UI design and project management, legal and compliance tech design, organizational development, change management) 8+ years of proven experience in a relevant in-house role at a global company Experience with behavioral science, human-centered design, or similar frameworks for influencing behavior Preferred
Excellent problem solving, communication, and presentation skills A user-first mindset with a passion for designing delightful experiences A high level of professionalism, integrity, and discretion Advanced Degree or Professional Certification in a relevant field Relevant experience in a corporate integrity and compliance function Creativity in using emerging technology — ideally SaaS, legal tech, or compliance tech — to enhance programs and workflows An energetic and enthusiastic spirit for the work of building a culture of integrity Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. The following are base salary ranges by location: California: $126,900.00 - $197,800.00 Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00 Washington DC: $126,900.00 - $174,525.00 Ohio: $106,300.00 - $146,125.00 This role is also eligible for bonuses and equity as described below. Bonus and Equity
Bonus: Sales personnel are eligible for variable incentive pay; non-sales roles are eligible for a company bonus plan based on company performance Stock: This role is eligible to receive Restricted Stock Units (RSUs) Benefits
Paid Time Off and paid company holidays based on region Paid Parental Leave up to six months Full Health Benefits Plans with options for employer-paid coverage Retirement Plans with potential employer contributions Learning and Development options including coaching, online courses, and education reimbursement Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and communities. We strive for equal opportunity, open dialogue, and pride in the work you do. Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities or religious considerations during the application process. For accommodations, contact accommodations@docusign.com. For application issues, contact taops@docusign.com. Privacy and Compliance
Applicant and Candidate Privacy Notice is available. States Not Eligible for Employment may apply in certain jurisdictions. Docusign is an Equal Opportunity Employer and does not discriminate based on legally protected characteristics. Seniority level
Mid-Senior level Employment type
Full-time Job function
Project Management and Information Technology Industries
Software Development Note: Some sections at the bottom of the original listing (e.g., related roles and location snippets) have been removed to preserve clarity and focus on the role’s core responsibilities and qualifications.
#J-18808-Ljbffr